Advance Carpet One Floor & Home Reviews 

91
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Salesman knowledge was outstanding. Took a minute for material to arrive but install was scheduled right after it came in. Installers were great and super careful with our furniture. Overall great exp... See more

Rated 5 out of 5 stars

Susan Cherkiss at Advance Carpet One is outstanding! Her knowledge and attention to detail is priceless. As a realtor, I recommend her to all my clients who are looking for new flooring. Advance C... See more

Company replied

Rated 5 out of 5 stars

Another great job by Advance Carpet One! Susan Cherkiss and her crew of professional installers are simply the best. We will continue to use them for all of our flooring needs. Thanks everyone!... See more

Company replied

Rated 5 out of 5 stars

Went to Advanced Carpet One looking for some commercial flooring for my retail store. I wasn't quite ready to make a purchase and Domenic took the time to understand where I was at in the process. H... See more

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4.8

Excellent

TrustScore 5 out of 5

91 reviews

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4.8

All reviews

(91)

1 review in the last 12 months

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Rated 4 out of 5 stars

The purchase experience was great but....

The purchase experience was great and the install was great but the installers raised the cover on my attic access hole to stand up the carpet to get around a corner and did not put the cover back. I know it was them because the 2nd floor is empty and being remodeled and nobody had been up there between carpet install and painting. My furnace ran non stop for 2 weeks til the painter came and noticed the opening in the ceiling.

11 December 2017
Unprompted review
Advance Carpet One Floor & Home logo

Reply from Advance Carpet One Floor & Home

Thank you for taking the time to review your experience with Advance Carpet One. I apologize for the attic cover, I just spoke to my installer, he was unaware that the carpet raised the attic cover, otherwise, he certainly would have put it back. Feedback like this helps us to pay particular attention to details like this in the future. Thank you for sharing and helping us to serve everyone better.

Rated 3 out of 5 stars

First time shopper

First time for purchasing at Advance Carpet. did enjoy shopping there. When I ask the saleman for the initial copy of my bill, he told me that it was given to me at the time of purchase..that it would be impossible that I did not receive a receipt. Finally, he checked and it had not been mailed to me. Made a copy for me and now, the remainder has been paid and I did not receive a copy of that for 'final payment' record. All in all, the salespeople were nice but I feel that all receipts should have been handled immediately.

13 November 2017
Unprompted review
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Reply from Advance Carpet One Floor & Home

Thank you for taking the time to post your review and experience dealing with Advance Carpet One. I have passed your comments on to the store manager so she can make sure the receipt issue is addressed.

Rated 5 out of 5 stars

Very pleasant people to work with

Very pleasant people to work with. They helped pick out a perfect
carpet for my restaurant. Despite the previous carpet being very, very old;
they were able to remove the old and install the new in one evening!
Price was great too ~ I would recommend them to anyone!

11 November 2017
Unprompted review
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Reply from Advance Carpet One Floor & Home

Thank you for the review. We're glad to hear you had a great experience picking out a new carpet!

Rated 5 out of 5 stars

Susan and her entire crew were amazing …

Susan and her entire crew were amazing to work with, and made our room look incredible!

9 November 2017
Unprompted review
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Reply from Advance Carpet One Floor & Home

Adam, thanks for the review. We're happy to hear that you enjoyed working with Susan and the team!

Rated 5 out of 5 stars

Great customer service and follow up

Great customer service and follow up. They even called to let me know when the other half of our order would be charged.

8 November 2017
Unprompted review
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Reply from Advance Carpet One Floor & Home

Thank you for taking the time to post a review of your experience with Advance Carpet One!

Rated 5 out of 5 stars

Good price

Good price, carpet and install.

8 November 2017
Unprompted review
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Reply from Advance Carpet One Floor & Home

Thank you for taking the time to post your review of Advance Carpet One. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Looks great - seamless process and purchase!

Lou was just super to work with in our decisioning and purchase of wood flooring for our newly finished basement family room. We appreciated his input, the ease in bringing samples home to consider lighting and the excellent commumunication and follow through. The purchase and pick up were timely and the floor is outstanding. Thank you Advance Carpet for making the process of choosing, purchasing and installing new floors stress free!

8 November 2017
Unprompted review
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Reply from Advance Carpet One Floor & Home

Thank you for posting your review of your experience with Advance Carpet One. Enjoy your new flooring!!!!

Rated 5 out of 5 stars

Thanks for helping me with this carpet …

Thanks for helping me with this carpet runner for my stairs. Rebecca did an amazing job, and this was fast and efficient! Looks beautiful!!

8 November 2017
Unprompted review
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Reply from Advance Carpet One Floor & Home

Jennifer, thank you so much for the review. We're happy to hear that you had a great experience, and we hope you continue to enjoy your new carpet runner!

Rated 5 out of 5 stars

SECOND PURCHASE - SATISFIED REPEAT CUSTOMER

Second purchase from this great company. Great prices, good customer service and their installers do an excellent job. Highly recommend this store!

7 November 2017
Unprompted review
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Reply from Advance Carpet One Floor & Home

Thank you for the review, Carol. We appreciate your repeat business, and we look forward to working with you again!

Rated 3 out of 5 stars

We came back to the store because of …

We came back to the store because of the clean install. We where not told it was an extra till after the install. Sales people have to educate the consumer.

7 November 2017
Unprompted review
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Reply from Advance Carpet One Floor & Home

Steve and Theresa, thank you for the review. We apologize if there was any miscommunication on our part regarding the installation. We enjoyed working with you, and we hope to work with you again. Feel free to contact us at the store with any questions.

Rated 5 out of 5 stars

Advance Carpet One guided my decision …

Advance Carpet One guided my decision making process in a very helpful manner, the flooring selected was within my price range, and the installers did a very professional job. It turned out looking even better than I had ever imagined it would. I am extremely pleased with the outcome.

11 October 2017
Unprompted review
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Reply from Advance Carpet One Floor & Home

Hi, Cathy. Thank you so much for taking the time to craft such a thoughtful review. We are very happy that you're enjoying your new floor!

Rated 5 out of 5 stars

This is the second time I have worked …

This is the second time I have worked with Lou and he listened to my decorating needs and paid attention to my budget. One purchase was for my primary home. The other was a rental. He hit a home run on both.

11 October 2017
Unprompted review
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Reply from Advance Carpet One Floor & Home

Thank you! We'll pass your compliments on to Lou. We hope to work with you again!

Rated 5 out of 5 stars

We could not be more pleased with our …

We could not be more pleased with our experience at Advanced Carp. Susan was so helpful in helping us pick out the carpet. The installers worked so well together, and did a wonderful job.
We are extremely pleases with our purchase, and experience with Advanced Carpet One.

11 October 2017
Unprompted review
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Reply from Advance Carpet One Floor & Home

Hi, Matt. Thank you for taking the time to leave this kind review. We hope that you and your family enjoy the new carpet for years to come! Please never hesitate to reach out if you need anything.

Rated 5 out of 5 stars

I worked with Rhonda for my install and …

I worked with Rhonda for my install and she was very knowleagable, friendly and really made sure I got the best deal. The installers did a wonderful job and really took their time to do the job right. I couldn’t be happier with the outcome!

11 October 2017
Unprompted review
Advance Carpet One Floor & Home logo

Reply from Advance Carpet One Floor & Home

Thank you, Ashley. We appreciate your kind feedback, and we're glad to hear that you loved the outcome! We'll pass your compliments on to Rhonda as well.

Rated 5 out of 5 stars

Everyone was wonderful to work with …

Everyone was wonderful to work with from the moment we walked in the store through the installation. Rhonda answered all our questions and helped make it all go smoothly. The installers were great to have in our home. Thank you.

26 September 2017
Unprompted review
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Reply from Advance Carpet One Floor & Home

Hi, Gail. Thanks for the kind words. We'll pass them onto Rhonda and the installation team.

Rated 5 out of 5 stars

Five Stars. Advance Carpet One was amazing.

They did an amazing job and helped me fulfill a last minute carpet need. They were pleasant and attentive from first chat, and followed up to ensure I was happy with the result. Would DEFINITELY recommend Advance Carpet One to anyone. I have used Empire before and I have NO IDEA WHY. Advance Carpet one blows them out of the water and they also actually seemed to care about their customers.

25 September 2017
Unprompted review
Advance Carpet One Floor & Home logo

Reply from Advance Carpet One Floor & Home

Hi, Lauren. You're right, we definitely care about our customers! Thank you for leaving this wonderful review. Our team is always thrilled to hear about the pleasant experiences that our customers have. Enjoy the new carpet!

Rated 5 out of 5 stars

Very pleased with the sales & quality!

The sales representative was great to work with & listened to my needs. The instillation was quick & the guys were very professional. It was an all around great experience! And the carpet looks awesome!

25 September 2017
Unprompted review
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Reply from Advance Carpet One Floor & Home

Hi, Gloria. Thank you for taking the time to leave this great review. We're happy to hear that you're enjoying your carpet!

Rated 4 out of 5 stars

Pleased

I am very pleased with the flooring I chose, and the professionals who installed it. I am also pleased with Rebecca for all her help with my small project. thank you

25 September 2017
Unprompted review
Advance Carpet One Floor & Home logo

Reply from Advance Carpet One Floor & Home

Thanks, Joan! We'll pass your kind compliments on to Rebecca. We hope you're enjoying your floor!

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