ADV. Reviews 

362
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers frequently mention how comfortable and secure the specialized ear tips are, keeping everything firmly in place during workouts or daily walks. Consumers also praise the impressive sound quality, acoustic seal, and durable construction that easily outperforms standard factory options. Some reviewers were not happy with long delivery times, mentioning they had to wait many weeks to get their packages delivered. A few people also reported occasional problems with the sizing, finding that certain items did not fit correctly or felt quite uncomfortable.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items are comfortable, easy... See more

Quality

Reviewers mention positive feedback about quality, praising the excellent sound performance and custom fit.... See more

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting fast and quick shipping within... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought the Eartune Fidelity UF-A3 replacement ear tips for the Apple AirPod 3 and they are fantastic! With the stock ear tips they would get really slippery from ear wax and oils and would constantl... See more

Company replied

Rated 5 out of 5 stars

Love these eartips for my AirPods!! They are comfortable to the point I almost don’t realize they’re there and I don’t feel like they are going to fall out of my ears like I do with the apple eartips.... See more

Company replied

Rated 5 out of 5 stars

When I lost an earbud and asked if ADV offers replacements, they said no but gave me 20% off + free shipping on my next purchase! I bought another pair because they're so perfect. Clear, responsive an... See more

Rated 5 out of 5 stars

I love the sound of the new AirPods Pro, but the fit with Apple’s ear tips was not great. Had to push it in every other minute, and it kept falling off (once even in a packed flight, that sent me to... See more

Company replied


Company details

  1. Hi-fi shop

Information provided by various external sources

We are the makers of truly audiophile earphones, headphones and speakers designed for musicians, using only the premium materials and the latest technologies.


Contact info

4.1

Great

TrustScore 4 out of 5

362 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(362)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very fast shipment

very fast shipment. The XL foam for AirPods worked for me, whereas other brands were falling out while hiking.

26 June 2023
ADV. logo

Reply from ADV.

Glad to hear it Timothy!

Rated 4 out of 5 stars

Twice now the buds have not charged in…

Twice now the buds have not charged in the case. I make sure the case is charged as I think I'm only getting one charge out of it. Otherwise these are good,

25 May 2023
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Reply from ADV.

Hi George,

We're not exactly sure why you might be experiencing such problem. Please get in touch with our team at support@adv-sound.com so that we can sort this out for you!

Kind regards,
Jane from customer service
ADV.

Rated 5 out of 5 stars

It is an audio business.

Made an audio product, advertised it via email that I subscribed to, sold it to me, and delivered a quality package that delivers what it says it does.

24 May 2023
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Reply from ADV.

Yes! Thank you for the review!

Rated 5 out of 5 stars

Wish I’d seen them sooner.

I couldn’t believe the difference these tips made in the sound quality of my Second Gen AirPod Pros.

The the sound quality, volume, bass and noise reduction all very noticeably better. Plus the improved seal makes them much more secure. They stay tight and secure when running and biking. And for the first time i can wear they kayaking. I always feared one would fall out right into the water, but not anymore.

If you’re unsure of the size, I’d go with the large. The memory foam like material can be squeezed, then expands in your ear to give that improved seal. The price is a huge bargain for the increased quality of sound you get.

26 May 2023
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Reply from ADV.

We love hearing this, thank you for sharing Steven!

Rated 5 out of 5 stars

Freaking Fantastic

Best sound company out there. Custom ear tips are the bomb and they have serious audiophile product to fit any budget. I snap up everything I can afford the moment it hits market. Give them all your money.

24 May 2023
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Reply from ADV.

You've made our day Benjamin, thank you!

Rated 5 out of 5 stars

A+++!!!

Love the pink color and the memory foam material. These feel much more comfortable and stay in your ears longer than the silicone ones that come with the airpods.

24 April 2023
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Reply from ADV.

Thank you so much Samantha, glad to hear!

Rated 5 out of 5 stars

The ear impressions are really comfortable

The ear impressions are really comfortable and I can wear them for a long time. They really enhance the sound by blocking noise. I would like to have received more detailed instructions to insert the custom buds into my ears. I had to use trial and error to figure out the optimal way to insert them.

29 March 2023
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Reply from ADV.

Thank you Miguel!

We have forwarded your experience to our team so that we can improve and implement an informative guide for our future customers.

Kind regards,
Jane from Customer Services

Rated 2 out of 5 stars

Negative Experience, Model 3 Custom

Customer support has long lead times before providing repetitive canned responses, ultimately leading to no resolution for poorly fitting custom IEM tips, as well as intermittent earbud sound cut. They have not taken responsibility over product quality issue in the 3 weeks since initial contact. I’ve withheld my review long enough to assure that it is in fact an issue being ignored, and other consumers should be informed of this experience.

23 March 2023
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Reply from ADV.

Hello Michael,

Thank you for letting us know and we truly apologize for the poor experience you have had. We do want to make it right by you and our team has sent you an email. Kindly help check your inbox and we look forward to hearing from you.

Thank you,
Jane from Customer Service

Rated 1 out of 5 stars

DO NOT BUY!

DO NOT BUY!! Cheap quality and horrible customer service.

27 March 2023
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Reply from ADV.

Hello Joshua,

We're very sorry to hear your experience. Could you kindly let us know on which communication platform our team has conversed with you? We were not able to find any history from our email or store chat, and if there were any missed messages we would like to extend our sincere apologies and address any problems you might be experiencing. We will also send you an email. Kindly lookout for an email coming from the address, support@adv-sound.com.

Thank you,
Jane from Customer Services

Rated 2 out of 5 stars

These are not as comfortable as the…

These are not as comfortable as the apple ones. kept falling out of my ears. Tried all tip sizes

29 March 2023
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Reply from ADV.

Hi Brandon,

Thank you for letting us know your experience. If you haven't already, please squeeze the foam tips first, then insert them into your ears and hold until the memory foam expands to the shape of your ears. If large size is still not giving you a tight seal, you may need an XL size. Please get in touch with our team at support@adv-sound.com so that we can help.

Best regards,
Jane from Customer Services

Rated 4 out of 5 stars

Nice replacement

Nice replacement, but wish the memory foam was a tad thicker to make it more comfortable. Overall a major upgrade from the out of the box Apple ear tips.

22 March 2023
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Reply from ADV.

Thank you for the review Todd,

We see that you have purchased a mix-sized pack. If you are finding that you need a slightly larger size for your ears, we do have XL size available as well. Please feel free to get in touch with us at support@adv-sound.com for more information.

Best regards,
Jane from customer services

Rated 1 out of 5 stars

Hello

Hello, I bought the first M5-TWS “Jet Black” headphones in September 2022, they worked for me for about 1 month, then the left earphone stopped holding a charge, that is, after a full charge, it started working for 5-10 minutes and was completely discharged. I wrote to support about this, they kindly sent me a new pair of headphones, M5-TWS “Accent Red” I was happy, but they worked well for exactly 1.5 months, and then the same problem appeared with the right earbud, about 3 minutes of work and complete discharging. I wrote to the support service about this, and they sent me a new pair of M5-TWS “Accent Red” earbuds again, I received them the day before yesterday, yesterday I opened them, and no matter how I tried, the right earbud does not hold a charge at all, not a single minute. now I have 3 pairs of non-working headphones, 3 pairs cost about $450 but play for $0
+ support stopped responding to me (

9 March 2023
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Reply from ADV.

Hello Yevgeniy,

We're very sorry to hear about your experience. Our team will reach out to you to offer a full refund.

Thank you,
Jane from Customer Services
ADV.

Rated 5 out of 5 stars

Great Service

Great Service. Fast Shipping, good product.

28 February 2023
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Reply from ADV.

Hello Frank,

We're happy to hear you enjoyed your purchase!

Best regards,
Jane from Customer Services
ADV.

Rated 5 out of 5 stars

I love them so much really comfortable

I really love wearing the ear tips way better then the Apple Original I’m definitely going to buy some more in the future I can wear them all day long and they don’t fall out my Apple ones fall out all of the time.

4 February 2023
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Reply from ADV.

Glad to hear Christopher!

Best regards,
Jane from Customer Services
ADV.

Rated 5 out of 5 stars

Great fit

I went to the gym and for once, my Airpod Pro’s stayed put. These are fantastic.

31 January 2023
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Reply from ADV.

Hello John,

We're so glad to hear! Thanks for letting us know.

Best,
Jane from Customer Services
ADV.

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