Adrian Flux Reviews 

42,425
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 4,888 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, friendly staff for their patience and expert knowledge, noting that speaking directly with human representatives makes interactions pleasant and straightforward. Consumers also appreciate the efficient service and clear website navigation that easily addresses various vehicle insurance needs without feeling pressured. Some reviewers were not happy with unexpected extra charges or high renewal prices applied for minor policy modifications and breakdown cover. A few people also felt that quotes increased significantly after speaking on the phone compared to the initial online estimates provided earlier.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and polite during calls. Many reviewers... See more

Service

People report positive experiences with service, highlighting efficient support and competitive pricing for... See more

Customer service

Clients share positive opinions on customer_service, frequently highlighting the friendly and helpful nature... See more

Price

Customers had ambiguous experiences with price, reflecting a distinct divide in opinions. While many... See more

User experience

Users describe positive interactions with user_experience, highlighting a seamless and customer-first... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The person I spoke to was very pleasant and polite and did try to get my quote down as far as possible. However for a company that advertises in a landrover club magazine , specifically a series 2... See more

Rated 5 out of 5 stars

Contacted yourselves as ageas declined to continue insuring my car due to the modifications, your man gave me a good deal plus breakdown cover at a price I like , well done , I hope next years cover... See more

Rated 5 out of 5 stars

Efficient service, straight through on the telphone to a helpful sales person. Only critisism was the extensive sales pitch for add on insurances on top of base policy cover. Other than that the onlin... See more

Rated 5 out of 5 stars

From the start of the insurance maze the staff were extremely helpful, friendly and understanding of a more senior customer. Each step was explained well and I would recommend this company should the... See more


Company details

  1. Insurance Agency

Written by the company

Specialist Car Insurance provider in the UK offering cheap car insurance quotes for all risks including hot hatch, modified, american, kit cars, motorbikes, motorhomes, classics and imports.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42K reviews

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4.4

All reviews

(42,425)

4,723 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely satisfied

I had been rejected cover by Footman James due to small car park scrapes in my daily run-around.
I am really pleased with the service. The call handler was efficient and professional. My beloved Beetle is now insured at a very reasonable price!

10 August 2026
Rated 5 out of 5 stars

Had a break down and n my classic car

Had a break down and n my classic car. Break down people were polite and clear. Recovery truck turned up within 30mins. The guy was knowledgeable about classic cars and friendly. Best break down experience I’ve had!

13 July 2026
Rated 5 out of 5 stars

Motorhome policy

I called to follow up a quote my ne motorhome and spoke to Sean, he was very helpful. I bought the policy I wanted at what seems to be a reasonable price. The main thing I liked was the fact that I was able to talk to someone who fully understood my needs and who I could converse with easily.

31 July 2026
Rated 5 out of 5 stars

New Adrian Flux Customer

Needed a car policy with extended EU cover and within minutes of ringing Adrian Flux the policy was set up and at a great price. Very professional service and no hard sell on the extra options available. A very satisfied new customer 👍

8 August 2026
Rated 1 out of 5 stars

Placed my car insurance with cheapest…

Placed my car insurance with cheapest insurance comp weeks later comp not settled claim Adrian flux staff pleasent but unhelpful

8 August 2026
Unprompted review
Adrian Flux logo

Reply from Adrian Flux

Hi Charles,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

Rated 3 out of 5 stars

Classic car insurance

Used Flux before, so thought it was a good idea to insure mg classic car. Price was ok, not the cheapest but you pay for what you get. Seems to be all sorted until I received a text message then an email saying that I hadn’t sent over relevant documents. I actually had sent them on the day that I paid for the policy. It wouldn’t have been so bad, but we were away on holiday and not ideal to receive a message mentioning ‘road traffic act’ cancellation !!! I managed to contact customer service who told me it was a glitch basically. Not the service I expected from flux to be honest.

7 August 2026

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