Admiral Law Reviews 

13,127
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 2,615 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for providing clear explanations, guiding them step-by-step, and making them feel entirely at ease throughout the entire process. People also appreciate the exceptional customer service, stating that dedicated case handlers are remarkably patient, attentive, and consistently keep them well informed at every stage of their claim. However, some reviewers were not happy with the slow progression and lengthy waiting times required to fully settle their cases. Some people also felt that communication was severely lacking, stating that messages were often ignored and updates were extremely difficult to receive.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful, polite, and professional customer... See more

Customer service

Consumers find customer service to be positive, highlighting polite and helpful advisors who explain... See more

Service

Users describe positive interactions with service, highlighting a smooth, professional, and well-managed... See more

Claim

Clients share ambiguous opinions on claim, with many reporting frustration over severe delays spanning... See more

Response time

Customers consistently note ambiguous experiences with response time. While many reviewers report extreme... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I always had a response to my questions, and that made the long time it took to resolve the issue bearable. I felt that initially far too much credence was given to the other party's statements, overl... See more

Rated 4 out of 5 stars

At the beginning I wasn't as much updated until Ela took over as my case handler. She was amazing in that she kept me updated and pushed to finally conclude my case. Thanks very much Ela. Totally ap... See more

Rated 5 out of 5 stars

speed of settlement although check has not arrived.i contacted admiral law for them toclaim my access off other drivers insurance .was on phone for about an hour wanting me to claim for other things a... See more

Rated 5 out of 5 stars

Kirbie-Eve took her time to explain everything to me and gave me time to explain and answer the questions. Plus there was no pressure with her . I felt very comfortable with Kirbie-Eve the whole way t... See more


Company details

  1. Personal Injury Attorney
  2. Law Firm
  3. Legal Services

Written by the company

Admiral Law are specialists in personal injury claims. If you’ve suffered a personal injury or illness as a result of someone else’s negligence, then Admiral Law can help you get the compensation you are entitled to.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.4

All reviews

(13,127)

2,610 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service from Start to Finish

I had an excellent experience with Admiral Law throughout my claim. The process was smooth, professional, and well managed from start to finish. I was kept informed at every stage, and my claim was resolved successfully.

A special thank you to my case handler, Paris Jones, for the excellent support, clear communication, and professionalism throughout. I really appreciate all the help and would highly recommend Admiral Law.

3 August 2026
Rated 5 out of 5 stars

Scott

Scott, polite & very helpful great customer service. He answered any questions I had.
Also the portal is easy to use!
Thank you.

7 August 2026
Rated 5 out of 5 stars

First Experience Review

I had the pleasure of speaking with Gareth at Admiral Law following my recent accident. As this was my first time being involved in an accident, the whole process was completely new to me.

Gareth was incredibly patient, taking the time to explain everything clearly and guide me through each step without any judgment.

Fantastic service throughout.

6 August 2026
Rated 1 out of 5 stars

Zero stars wouldn't suffice

If I could offer zero stars I would, but the system doesnt seem to allow me.

Two years on from my accident and no progress. Weeks and weeks pass without communication, and eventually 'solutions' that are totally inflexible and unreasonable to anyone who has the luxury of a 9-5 job and cant make appointments in the working week.

I signed up to trust pilot especially to warn people off using AdmiralLaw, what a joke of an organisation.

3 August 2026
Unprompted review
Admiral Law logo

Reply from Admiral Law

Good afternoon Simon

Thank you for your feedback. Unfortunately, you have not responded to our request for further information so I have been unable to trace your claim and investigate further.

Yours sincerely

Admiral Law

Rated 1 out of 5 stars

I am still awaiting nearly 5 years…

I am still awaiting nearly 5 years after a non complex RTA. I am asked (when I finally get contact months and months apart) to fill in forms already completed 10's of times before. Agencies request info without asking Admiral. I have chased all calls, records, files. They really are not providing a service and you really should avoid at all costs!

6 August 2026
Unprompted review
Admiral Law logo

Reply from Admiral Law

Dear Oliver S,

Thank you for your feedback. Unfortunately, you have not responded to our request for further information so I have been unable to trace your claim and investigate further.

Yours sincerely
Admiral Law.

Rated 5 out of 5 stars

Great communication and speed

Admiral Law very very speedy to act on incidents, they communicated very well and made choices and explained them to me as someone without law knowledge. I am thankful for their work - thank you to my case worker Paris!

6 August 2026
Rated 5 out of 5 stars

Kirbie .O :)

Kirbie was very helpful during a stressful matter and managed to get a smile and laugh over the phone which made my day. Appreciate the effort shown.

5 August 2026
Rated 5 out of 5 stars

Excellent personal service by my case handler.

I found the customer portal impossible to access despite numerous attempts over several days but my case handler more than made up for this minor inconvenience by offering other ways of providing the information and photographs required to pursue my claim and pay me the settlement agreed with the third parties insurers. He was polite, friendly and efficient, seemingly happy to find a way round any difficulty I encountered using the portal.

5 August 2026
Rated 5 out of 5 stars

Very helpful

My case handler, Harsh, has been very helpful throughout the whole process. I appreciate him making everything as easy as possible in unfortunate circumstances.
I would recommend Admiral.

5 August 2026

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