I always had a response to my questions, and that made the long time it took to resolve the issue bearable. I felt that initially far too much credence was given to the other party's statements, overl... See more
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Review summary
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Reviews shaping this summary
At the beginning I wasn't as much updated until Ela took over as my case handler. She was amazing in that she kept me updated and pushed to finally conclude my case. Thanks very much Ela. Totally ap... See more
speed of settlement although check has not arrived.i contacted admiral law for them toclaim my access off other drivers insurance .was on phone for about an hour wanting me to claim for other things a... See more
Kirbie-Eve took her time to explain everything to me and gave me time to explain and answer the questions. Plus there was no pressure with her . I felt very comfortable with Kirbie-Eve the whole way t... See more
Company details
Written by the company
Admiral Law are specialists in personal injury claims. If you’ve suffered a personal injury or illness as a result of someone else’s negligence, then Admiral Law can help you get the compensation you are entitled to.
Contact info
Floor 11 Ty Admiral, CF10 2EH, Cardiff, United Kingdom
- enquiries@admirallaw.co.uk
- www.admirallaw.co.uk
4.4
Excellent
13K reviews
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Kayleigh was more than helpful taking…
Kayleigh was more than helpful taking due care in regards to my situation and being more than intensive about gaining the most knowledge and support they can offer while clearly outlining the situation and next steps
Thank you so much for all your help
13 August 2026
Excellent information from Ella at end…
Excellent information from Ella at end of claim however this should not have been dragged out for 4+ years.
On a positive note though, easy to access and use portal for communication and confirmation of claim
7 August 2026
Perfect service
They are always the best in service straightforward both me and My wife we’ve been using admiral insurance for over six seven years
12 August 2026
Connor was exceptionall
Connor was very clear, very patient and very sympathetic. Was a pleasure talking to him .
12 August 2026
The experience was long waiting and it…
The experience was long waiting and it took 4years to complete my claim.
The last case worker allocated to me Chaise was impressively brilliant in updating me and very professional.
3 July 2026
Excellent experience
Excellent experience on the phone with Gareth today and the first time I rang.
12 August 2026
The representative that handled me was…
The representative that handled me was very patient, understanding and helpful.
12 August 2026
Always friendly and helpful.
12 August 2026
Smooth Process
Handled my initial call very smoothly and answered all questions clearly.
12 August 2026
Polite and professional agent
Polite and professional agent, prompt service and support for providing claim details
12 August 2026
10/10 Customer Service
Customer service agent, Dani took the time to explain the process and answer our questions.
10/10 Customer Service
11 August 2026
Caller was courteous and positive and…
Caller was courteous and positive and took us step by step through the process
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Had to chase up so meany things it was…
Had to chase up so meany things it was unbelievable.
So incompetent to say they have their own law firm.
11 August 2026
Reply from Admiral Law
Dear Mr Danny Howells,
Thank you for your feedback. I am sorry your experience of Admiral Law hasn't been a positive one.
I have escalated your concerns, and a member of the team will be in contact with you.
Yours sincerely
Admiral Law.
Excellent customer service
Excellent customer service.
Customer service agent, took the time to explain the process and answer any questions.
11 August 2026
I didnt like that things were repeated…
I didnt like that things were repeated and and some things they asked for were not clear
6 August 2026
The call was answered quickly and…
The call was answered quickly and effciently,
Questions answered and explained making it all easy to understand..
11 August 2026
Admiral law have been very supportive…
Admiral law have been very supportive to me during my recent incident
6 August 2026
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