Admiral Insurance Reviews 

161,252
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 23,936 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the affordable pricing and highly competitive quotes that easily beat alternative options available on the comparison market. People also appreciate the remarkably helpful, friendly staff who guide them patiently through the purchasing process with clear, reassuring explanations. Buyers often mention that setting up coverage online or over the phone is remarkably straightforward and completely stress free. Some reviewers were not happy with unexpected, steep price increases when their policies renewed after the initial term ended. A few other people also felt that communication difficulties, along with unhelpful support agents, made resolving account issues quite frustrating.

What people talk about most

Price

Reviewers highlight positive aspects of price, frequently mentioning competitive renewal rates, affordable... See more

Service

Clients share positive opinions on service, highlighting the quick, easy, and efficient online quote process... See more

User experience

Customers had positive experiences with user experience, frequently highlighting that the online system was... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are polite,... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting their patience,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your staff member was fabulous, calm, kind and efficient. we had a few teething problems with a bicycle accident having been recorded as a motor accident. He explained exactly what we needed to do, he... See more

Company replied

Rated 5 out of 5 stars

Having purchased a new EV car I thought I had nothing better to do than change the vehicle with my present insurer, they declined to cover it without explanation, the broker then offered me a new poli... See more

Company replied

Rated 5 out of 5 stars

After getting ridiculous multicar insurance prices, I phoned Admiral whose prices were much better than even compare websites. Spoke to Paul who was so helpful and went out of his way to get me the be... See more

Company replied

Rated 5 out of 5 stars

Admiral Platinum was the only policy that ticked every box for insuring my Jaguar XJL Supersport without having to add extras such as breakdown cover, everything was included. The policy price was... See more

Company replied


Company details

  1. Insurance Company
  2. also in
  3. Auto Insurance Agency
  4. Home Insurance Agency
  5. Insurance Agency
  6. Pet Insurance Company
  7. Travel Insurance Company

Written by the company

Admiral was launched in 1993 and is now one of the UK’s largest providers of insurance. As well as car and home insurance Admiral offers black box insurance with Admiral LittleBox and is the home of MultiCar for households with more than one car to insure. For anyone who has to insure their home and their car, Admiral offers MultiCover, designed to cover all your vehicles and home on a single policy giving you a discount on your premium and the ease of one renewal date. Whatever the type of insurance, Admiral’s aim is to give great service and value for money to UK consumers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

161K reviews

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4.5

All reviews

(161,252)

21,843 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, quick, easy and a great price, perfect.

28 September 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi.

Thanks for your fantastic review! We're delighted to hear you found our service quick, easy and competitively priced. Providing a simple, hassle-free experience alongside great value is exactly what we aim for, so it's wonderful to know we delivered for you.

Thank you for choosing us, and we're thrilled everything was perfect for your needs!

Check out our socials for useful tips, tricks, and updates!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

Great service and competitive quote

Competitive quote. Telephone support and addressing queries very efficient,

1 October 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Jo.

Thanks for your review! We're delighted to hear you found our quote competitive and that our telephone team was able to answer your questions efficiently. Providing great value alongside helpful, responsive service is exactly what we aim for.

Thank you for choosing us, and we're always here if you need any further support!

Check out our socials for useful tips, tricks, and updates!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

Excellent service

Excellent service

1 October 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Mohsin.

Thanks for your review! We're delighted to hear you received excellent service. Providing friendly, helpful support and making insurance as simple and straightforward as possible is exactly what we aim for.

Thank you for choosing us, and we're always here if you need any help in the future!

Check out our socials for useful tips, tricks, and updates!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

Clear information about the peoduct I…

Clear information about the peoduct I was looking for. The friendly member of sraff that I spoke with he made it much easier to understand and also indicated that such I have any questions needing answered just to call back thankyou

1 October 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Marilyn.

Thanks for your review! We're delighted to hear you received clear information about the product you were looking for. It's great to know that the colleague you spoke with was friendly, took the time to explain everything clearly, and made the process easier to understand.

We're also pleased they let you know we're always here to help with any further questions. Thank you for choosing us, and we appreciate your kind feedback!

Check out our socials for useful tips, tricks, and updates!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

Easy to use great price for EVs

Well laid out site

Great offers for EVs

1 October 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Christopher.

Thanks for your review! We're delighted to hear you found our website easy to use and that we could offer a great price for your EV insurance. We work hard to keep things simple and straightforward, so it's fantastic to know the site was well laid out and easy to navigate.

Thank you for choosing us, and we're always here if you need any help in the future!

Check out our socials for useful tips, tricks, and updates!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 4 out of 5 stars

Easy site to use quick to get what i…

Easy site to use quick to get what i needed

1 October 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi.

Thanks for your review! We're delighted to hear you found our website easy to use and were able to get what you needed quickly. We work hard to keep things simple, straightforward and hassle-free, so it's great to know we delivered that experience for you.

Thank you for choosing us, and we're always here if you need any help in the future!

Check out our socials for useful tips, tricks, and updates!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

Quick response

Quick response, good offer in multi car insurance, adviser was very helpful

20 March 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Nasreen.

Thanks for your review! We're delighted to hear you received a quick response, found our multi-car insurance offer competitive, and that our advisor was so helpful. Providing great value alongside friendly, knowledgeable support is exactly what we aim for.

Thank you for choosing us, and we're always here if you need any help in the future!

Check out our socials for useful tips, tricks, and updates!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

Really good service

Really good service, very reasonable price , payments made easy

1 October 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Dawn.

Thanks for your review! We're delighted to hear you received really good service, found our price reasonable, and that we made managing your payments easy. We know convenience and value are important, so it's fantastic to hear we delivered on both.

Thank you for choosing us, and we're always here if you need any help in the future!

Check out our socials for useful tips, tricks, and updates!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

Great experience

Great experience, really helpful

1 October 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Roma.

Thanks for your review! We're delighted to hear you had a great experience and found our team really helpful. Providing friendly, straightforward support and making things as easy as possible for our customers is exactly what we aim for.

Thank you for choosing us, and we're always here if you need any help in the future!

Check out our socials for useful tips, tricks, and updates!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

Very quick and easy to complete…

Very quick and easy to complete everything.

1 October 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Maria.

Thanks for your review! We're delighted to hear you found everything very quick and easy to complete. We work hard to make arranging insurance as simple and hassle-free as possible, so it's great to know the process went smoothly from start to finish.

Thank you for choosing us, and we're always here if you need any help in the future!

Check out our socials for useful tips, tricks, and updates!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

Very pleasant lady

Very pleasant lady helped me understand how no clas bonus works and whether I was eligible.
She answered all my question clearly and simply.
Would recommend Admiral to friends and family.

28 September 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Neil.

Thanks for your review! We're delighted to hear that our colleague was able to help you understand how No Claims Bonus works and check your eligibility. We know insurance can sometimes be confusing, so it's great to hear everything was explained clearly and simply.

It's especially wonderful to hear that you'd recommend us to your friends and family. Thank you for your kind words and for choosing us!

Check out our socials for useful tips, tricks, and updates!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

Ease of navigation and very quick.

Ease of navigation and very quick.

1 October 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Jim.

Thanks for your review! We're delighted to hear you found our website easy to navigate and that everything was completed quickly. We work hard to make arranging insurance as simple and straightforward as possible, so it's great to know we delivered that experience for you.

Thank you for choosing us, and we're always here if you need any help in the future!

Check out our socials for useful tips, tricks, and updates!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

Never a better car insurer than…

Never a better car insurer than admiral, had an issue with putting my private plate on and it was so quick and easy to amend. Great service

1 October 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Paul.

Thanks for your fantastic review! We're delighted to hear that, after needing to update your private plate, the process was quick and easy to sort out. We know how important it is to be able to make changes to your policy without any hassle, so it's great to know our team could help.

Your kind words mean a lot to us. Thank you for choosing us and for saying we're the best car insurer you've used. We're always here if you need us!

Check out our social channels for advice, tips, and fun competitions!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

I couldn't get what I needed by using…

I couldn't get what I needed by using the app so had to phone , however the guy on the phone was very helpful.

the app needs some work

1 October 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Harry.

Thanks for your review. We're sorry to hear you weren't able to get what you needed through the app and had to give us a call. We appreciate your feedback and understand how important it is for our digital services to work smoothly.

That said, we're delighted to hear our advisor was able to help and make things easier for you. We'll be sure to pass your comments about the app on to the relevant team for review.

Thank you for choosing us, and for taking the time to share your experience.

Check out our social channels for advice, tips, and fun competitions!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

A sensible cost for a renewal

A sensible cost for a renewal

1 October 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Richard.

Thanks for your review! We're delighted to hear you found your renewal price sensible. We know how important it is to offer fair value alongside great cover and service, so it's fantastic to know we met your expectations.

Thank you for choosing us, and we look forward to continuing to look after your insurance needs!

Check out our social channels for advice, tips, and fun competitions!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

It was easy to compare prices and get…

It was easy to compare prices and get the results quickly,but being a pensioner I am still having trouble with getting the app for Admiral so I can’t get my account.?other than that I would say price and l go is very high

30 September 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi June.

Thanks for your review. We're delighted to hear you found it easy to compare prices and get a quote quickly. We appreciate your feedback regarding the app and understand how frustrating it can be if you're having trouble accessing your account.

If you still need help getting set up, please get in touch with us via phone, live chat, or social media, and we'll be happy to assist. Thank you for choosing us, and we're pleased you found value in your cover.

Check out our social channels for advice, tips, and fun competitions!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

To obtain my details you asked for a…

To obtain my details you asked for a password I don’t have one so can’t retrieve info please put in the post so I know what my policy is thankyou

3 March 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Michael.

Thanks for your feedback. We're sorry to hear you've had difficulty accessing your policy information. We understand how frustrating it can be when you're unable to retrieve the details you need online.

If you still need help accessing your documents, please get in touch with us via phone, live chat, social media, or email, and we'll be happy to assist. We can also look into alternative ways of getting your policy information to you if needed.

Thank you for choosing us, and we appreciate you taking the time to share your experience.

Check out our socials for useful tips, tricks, and updates!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

Not used Admiral for any type of…

Not used Admiral for any type of insurance and after various quotes my son was also looking for a different company to use he went on line and called me and told me he had found the ideal contents insurance which would suit us after agreeing with him took out the quote

1 October 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Leslie.

Thanks for your review! We're delighted to hear that, despite not having used us before, you found a contents insurance policy that suited your needs. It's great to know your son was able to help you find us and that you felt confident choosing our cover.

Thank you for giving us a try and for choosing us for your insurance. We're pleased we could provide a policy that was right for you, and we're always here if you need any help in the future!

Check out our socials for useful tips, tricks, and updates!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 5 out of 5 stars

Just easy and simple

Just easy and simple

30 September 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Nick.

Thanks for your review! We're delighted to hear you found everything easy and simple. We believe arranging insurance should be straightforward and hassle-free, so it's great to know we delivered that experience for you.

Thank you for choosing us, and we're always here if you need any help in the future!

Check out our socials for useful tips, tricks, and updates!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

Rated 4 out of 5 stars

Good Cover at Competitive Price.

Admiral offered a competitive premium to insure a recently introduced new car I am buying. Two other major providers hadn’t yet listed the car and couldn’t make provision. Admiral offered a good policy and a painless online process to purchase.

1 October 2026
Admiral Insurance logo

Reply from Admiral Insurance

Hi Ken.

Thanks for your review! We're delighted to hear we could offer a competitive premium for your new car, especially when other insurers weren't yet able to provide a quote. We know how important it is to get cover in place without delays when buying a new vehicle, so it's great to know we could help.

It's also fantastic to hear you found the online process quick and painless. Thank you for choosing us, and we hope you enjoy your new car!

Check out our socials for useful tips, tricks, and updates!👉🏻
https://www.facebook.com/admiralUK
@admiral_insurance_uk

Admiral Social Media Team 💙

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