Active Silver Reviews 865

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and effectiveness across a wide range of uses, from skin issues like acne and eczema to healing cuts, burns, and even pet ailments. Many people highlight the natural ingredients and the positive impact these products have had on their health and well-being. The company's delivery service is frequently described as prompt and efficient, with orders arriving quickly and well-packaged. Reviewers also appreciate the clear product descriptions and the overall excellent customer service. However, some customers also noted issues with their orders not arriving or experiencing delays in delivery. A few people were dissatisfied with the company's response to their inquiries, particularly regarding product effectiveness or delivery problems. Additionally, some reviewers found the design of certain product containers to be problematic, leading to product waste or inconvenience.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the effectiveness and... See more

Quality

People report positive experiences with quality. Many consumers praise the products as effective, with some... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Order

Reviewers mention positive feedback about order. Many customers praise the easy and straightforward ordering... See more

Based on these reviews

Rated 5 out of 5 stars

Another repeat purchase from Active Silver. Love everything about this company, it’s small, independent, their products are highly recommended, suit my adult acne prone, sensitive skin, use minimal, c... See more

Company replied

Rated 5 out of 5 stars

My scar from my recent hip operation is healing perfectly with the aide of Active Silver Magic Gel that My daughter thoughtfully bought for me. Its antibacterial, antifungal & antiviral, so its ke... See more

Company replied

Rated 5 out of 5 stars

Simple, easy to navigate website with a wide choice of products. Clear descriptions, good choice of sizes and transparency of ingredients. Also transparent about the shelf life of a product and how... See more

Company replied

Rated 5 out of 5 stars

Magic Gel is the only thing that helps my husbands severe eczema. The body butter with coconut is wonderful and smells gorgeous. It has helped with irritated skin. All your products that we’ve... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Manufacturer

Written by the company

Active Silver is the leading UK producer of Colloidal Silver, based in Berkshire and run by a Father-Daughter duo, Lucy Roberts and Dick Goodall. Together with our brilliant team of experts, we create all-natural products that are carefully created to deliver results, improving health, skin conditions and ailments in both people and animals. We are passionate about the healing benefits of Colloidal Silver - a liquid made of nano silver particles, suspended in ultra-pure water. It can be used as an extremely effective antibacterial, antiviral, antifungal and skin healing treatment. We use science and rigour to ensure our products are the highest grade, with over 30 years of expertise under our belts. All our products are handmade in small batches, so we know exactly what goes into each product, selecting only premium ingredients for their powerful natural benefits to deliver real results. Most of all, our aim is to help people (and their pets). Active Silver is proud to be a brand you can trust with products that work and get results. We believe in a personal service, and are committed to finding our customers the right product for their particular needs. We have an amazing community of loyal customers, and have built our brand on the learnings you have given us so far. We’d love to hear your story, so please do get in touch with us for advice or send your feedback here.


Contact info

4.8

Excellent

TrustScore 5 out of 5

865 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

perfectly treats

Magic gel perfectly treats my skin irritations.

27 August 2025
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Reply from Active Silver

This is great to hear. Yes the Magic gel is so versatile and can help with all skin irritations. So pleased you like it.

Rated 1 out of 5 stars

Didn’t tick the boxes.

Didn’t tick the boxes.

5 September 2025
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Reply from Active Silver

Sorry to hear this. I am not sure what you were using the gel for but we would recommend using at least 3-4 times a day for a couple of weeks. Please feel free to contact us directly if we can help

Rated 3 out of 5 stars

I really felt as if I was putting jelly…

I really felt as if I was putting jelly on my face have used it faithfully since my order arrived but I fail to see any improvement

26 August 2025
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Reply from Active Silver

Hello Linda our Glow moisturiser is a lightweight, gel-based moisturiser rather than a cream but with all pure, naturally ingredients and of course Silver and Gold it is incredibly nourishing and helps to tone, refresh and rejuvenate your skin. I would certainly encourage you to persevere.

Rated 5 out of 5 stars

Active Silver Spray - A Must Have

I use this for so many different reasons, on cuts, on blemishes and on insect bites or stings. It's a safe natural product that actually works. Initially bought the small size but now buy the larger size bottle. Highly recommended.

22 August 2025
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Reply from Active Silver

Thank you Maria I agree it is so versatile I wouldn't be without it either.

Rated 5 out of 5 stars

Had hand surgery and used the active…

Had hand surgery and used the active silver. In 3 weeks the scar has healed nicely and almost gone. Amazing product. I would recommend you try it.

27 August 2025
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Reply from Active Silver

That is so great to hear thank you for your review

Rated 5 out of 5 stars

Online purchase.

Excellent service from order to delivery.

22 August 2025
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Reply from Active Silver

Thank you Helen really pleased to hear this.

Rated 5 out of 5 stars

Great healing properties

I needed no persuading to buy from Active Silver as I have used silver healing plasters for many years to get rid of warts and other skin problems, so I already knew the healing properties of silver. I didn’t realise that there were hand creams and moisturisers with silver, and these are so much more versatile than putting plasters on, so am extremely pleased to have found Active Silver products.

27 August 2025
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Reply from Active Silver

This is great to hear Lynn so many people still don't know the great healing power of Silver. Thank you for your great review.

Rated 5 out of 5 stars

Grab n go!

Easy to order, fabulous products, we also love the little trial/travel size so easy to grab and go in your hand luggage! And we refill from our larger tubs!

26 August 2025
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Reply from Active Silver

Great idea Clare so pleased you like them.

Rated 5 out of 5 stars

Very good service

Very good service. They forgot to dispatch one item but sent it straight away as soon as I pointed it out and they sent me a note telling me it was on the way.

26 August 2025
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Reply from Active Silver

Sorry about that Anna but pleased it got sorted quickly

Rated 5 out of 5 stars

It’s Magic

Ordering was easy, packaging was great, delivery was speedy and Magic Gel Spray is magic I’ll never stop recommending/ordering it

26 August 2025
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Reply from Active Silver

Thank you Caroline this is great to hear.

Rated 5 out of 5 stars

Amazing stuff!

Amazing stuff!! Heals so quickly - our family wouldn’t be without it!!

26 August 2025
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Reply from Active Silver

Thank you Penny I agree it has helped heal many skin issues for my family. I wouldn't be without it either.

Rated 5 out of 5 stars

Magic gel

The gel arrived very quickly! It has healed my foot, I have tried lots of different things and was sceptical that this would be another treatment that wouldn’t work. I can honestly say my foot has healed from the raised scaly itch that kept we awake at night, which I have had for at least 5 years! Absolute magic

18 August 2025
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Reply from Active Silver

So good to hear this Chris, thank you for taking the time to write your review.

Rated 5 out of 5 stars

Good delivery.

Good delivery.
Works well but you do need to persevere at times, not an overnight fix. But beautiful presentation. Delivery good.

18 August 2025
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Reply from Active Silver

Thank you for your lovely review. Yes it works much better if used as often as possible.

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