Brilliant performance shop. Huge range of pet food in store and staff are happy to try and source anything they don’t have in stock. Staff knowledgeable about pet care and a fantastic vet offers fr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stumbled across this pet store by chance, after trawling the Internet trying to find good quality cat food which didn't involve me bulk buying food that my fussy senior cat potentially wouldn't eat. O... See more
Company replied
First time ordering a prescription ever and I choose A coombs from their reviews on trust pilot. I submitted the prescription online, I then called the store to check on delivery time, I spoke to a lo... See more
Company replied
What a wonderful experience it was to buy from an independent pet store. I bought some cat toys and tunnels for my two indoor cats, and the A Coombs team couldn't have been more helpful. They messaged... See more
Company replied
Company details
Written by the company
A Coombs Pet Centre is an independent, family-run Pet Store in the heart of Brighton and Hove. Established back in 1934 and winners of Pet Retailer of the year we pride ourselves on our service and extensive product range. We use our experience and knowledge to bring our customers the very best products for their pets and we are constantly learning and researching the latest innovations so that you have access to the newest products on the market. With two stores and a website delivering nationwide via DPD, we are excited to welcome new and old customers to visit our website at www.acoombs.co.uk. If you can't see what you're looking for simply give us a call on 01273 738016 and we will try our very best to source the items for you.
Contact info
155 - 157 Portland Road, BN3 5QJ, Brighton, United Kingdom
- 01273 738016
- Natasha@acoombs.co.uk
- www.acoombs.co.uk
4.6
Excellent
362 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First order
Received my first order today and was very pleased. Coombs website was easy to navigate and ordering was straightforward. Items arrived quickly and were well packed. Excellent service.
28 June 2024
Unprompted review
My 1st choice for cat food
Brilliant retailer.
Good delivery as well, it's my go to shop for my Siamese Cats.
30 May 2024
Prompt and always friendly
Prompt and always friendly . If anything’s not in stock they check first .
29 April 2024
Excellent customer service
Excellent customer service. Speedy delivery. A pleasure to deal with.
29 April 2024
Devlieried wrong item but good cs
Devlieried a wrong item but customer service tried their best to fix it and i am happy with the solution.
15 April 2024
Unprompted review
My experience with A.Coombs has always…been the best I could wish for!
My experience with A.Coombs has always been great since I started my dogfood subscription with them a couple of years ago. Nothing is too much trouble for the brilliant staff who go out of the way to help...( when for example Ive run out of dogfood sooner than I thought I would- so the dogs have not had to suffer a 'bare cupboard' thanks to this!!) A jolly good company that I would recommend every time!
15 April 2024
Unprompted review
Great customer service
I've knocked off a star as the wrong food was delivered. However on contacting A Coombes they were apologetic, polite, friendly and found a solution immediately. The correct food was sent straight away and a collection arranged for the unwanted item.
2 April 2024
Quick and friendly delivery
27 February 2024
Great service !
Great service !
I managed to buy a pet food product that had previously been difficult to find! Order service was easy and good communication . The item arrived very quickly!
No fault of A Coombs - the package was packaged well , however the delivery courier dropped the parcel over my side gate , this resulted in damage - out of a 12 can delivery each item was badly damaged !
1 March 2024
Fast Delivery and great price!
1 March 2024
Easy to order and a very quick delivery!
1 March 2024
Outstanding service
Outstanding service. Needed dog food quickly, ordered online sent them an email to phone if any problems and they sorted it out and delivered early. Thank you
27 February 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.