A Coombs Pet Centre Reviews 

362
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful, professional staff for their knowledge and friendly approach, highlighting exceptional service with thoughtful touches like handwritten notes and freebies. Many commend the efficient communication, easy ordering, fast, reliable delivery, often receiving orders promptly, and a good product range. However, some customers noted delivery issues, including delays, non-receipt of orders, or a lack of communication regarding dispatch and stock. These experiences sometimes involved poor courier performance or orders not being updated, causing frustration for those needing urgent items.

What people talk about most

Order

Customers had positive experiences with order, praising the consistently easy ordering process and prompt... See more

Product

People report positive experiences with products, highlighting a great range and selection, often at better... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speedy and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed, efficiency, and... See more

Staff

Clients share positive opinions on staff, frequently describing them as helpful, friendly, and accommodating,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant performance shop. Huge range of pet food in store and staff are happy to try and source anything they don’t have in stock. Staff knowledgeable about pet care and a fantastic vet offers fr... See more

Company replied

Rated 5 out of 5 stars

Stumbled across this pet store by chance, after trawling the Internet trying to find good quality cat food which didn't involve me bulk buying food that my fussy senior cat potentially wouldn't eat. O... See more

Company replied

Rated 5 out of 5 stars

First time ordering a prescription ever and I choose A coombs from their reviews on trust pilot. I submitted the prescription online, I then called the store to check on delivery time, I spoke to a lo... See more

Company replied

Rated 5 out of 5 stars

What a wonderful experience it was to buy from an independent pet store. I bought some cat toys and tunnels for my two indoor cats, and the A Coombs team couldn't have been more helpful. They messaged... See more

Company replied


Company details

  1. Pet Store

Written by the company

A Coombs Pet Centre is an independent, family-run Pet Store in the heart of Brighton and Hove. Established back in 1934 and winners of Pet Retailer of the year we pride ourselves on our service and extensive product range. We use our experience and knowledge to bring our customers the very best products for their pets and we are constantly learning and researching the latest innovations so that you have access to the newest products on the market. With two stores and a website delivering nationwide via DPD, we are excited to welcome new and old customers to visit our website at www.acoombs.co.uk. If you can't see what you're looking for simply give us a call on 01273 738016 and we will try our very best to source the items for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

362 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(362)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great local shops and wonderful serviceere

I always get my cats food here. I'm housebound so shop online. If there are any substitutes, I get a call. The deliveries are always on time. I wouldn't go with one of the bigger companies online as I prefer the local, personal touch.

29 March 2025
Rated 5 out of 5 stars

Fantastic

I have ordered from A Coombs before but not previously left a review. Delivery is always really fast which is obviously critical when you have a hungry pet! Natasha left a lovely note in the box along with some extra treats which was completely unexpected and most kind! I was also helped prior to ordering which again was brilliant. All in all, I highly recommend this store for your pet supplies and will happily use them again and again.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service

Perfect service, easy to order, arrived on time, carefully packaged. Lovely touch with a free gift for our 2 boys, they had great fun playing. 5*****

29 January 2025
Rated 5 out of 5 stars

Easy ordering

From ordering to delivery the service was very quick. The website is easy to use, ordering is easy and received my order 2 days later. Great service and lovely company

29 January 2025

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