AcerReviews 

I used to love Acer
I used to love Acer - But never AGAIN!!!!!!!

I've been a loyal Acer customer for over 14 years. Their products used to be reliable, high-performing, easy to operate, and simple to upgrade - everything you could want in a laptop. My last laptop lasted over a decade without a single fault. The only reason I even considered replacing it was because it no longer supported Windows 11.

But that's when everything changed.

Acer today is not the company it used to be. Their flagship products are flawed, underwhelming, and certainly not worth the premium price. What's worse is their after-sales service, which is third- rate at best.

I've experienced:
> Disrespectful, dismissive support staff
> Ignored reasonable requests
> A complete lack of customer care
> Damage during returns due to inadequate packaging despite the OME packaging being available, by DPD, the third-party courier they use!!

This isn't just about one faulty laptop - it's about a company that no longer values its customers or stands behind its products. Brand loyalty clearly means nothing to Acer anymore.

If you're thinking about buying Acer - don't.
And if you're dealing with DPD for tech returns - think twice.

Don't let this happen to you. Choose a company that still values quality and customer service. Acer isn't that company anymore.

I have a 3 year old Acer Predator and within these 3 years I had to change to a new SSD and motherboard. So my tip for you is to never buy Acer pc if you want to use it for more than 3 years…

Your Acer Chromebook has more to say than me. There is not one move I can make without a comment, suggestion or explanation of this wannabe laptop, not one. After two years I think I spend more time managing all the comments then that I actually did something useful on this thing and now, after two years, I’m done. You go talk to someone else now.

This is my first laptop and after 5years still up and running!

Don’t buy Acer it’s simple lots of other brands to choose from Spend your money elsewhere It’s not about the reputable store you buy it from They can’t help you if Acer doesn’t come to the party and back their products and trust me they won’t

Bought Predator Helios Neo 16 sometime ago and moved to linux but guess what laptop was optimized for linux after gaming on linux for some months my laptops fan is damaged its starting to make big noise like its out of balance hitting something and randomly drops rpm to 0. Optimize and test your product before selling ACER.

I purchased an Acer desktop for the first time less than 2 years ago. It seemed like good value, but as they say you get what you pay for. It is the slowest and most unreliable computer I have ever owned. It is now slower and more unreliable than the 6 year old HP computer which it replaced, and has been like this for a while.

I bought my Acer laptop less than a year ago, expecting it to last at least a few years without major issues. But sadly, it started giving me trouble quite early on. One day, it began restarting on its own every time I tried to turn it on, and that very same day the display completely stopped working. I called the service centre, and surprisingly, they told me the warranty had expired even though it clearly hadn’t. So I took it to an official Acer Service Centre, and they confirmed my warranty was still active. They kept it for a week to repair it, but after getting it back, things actually got worse. Now, the laptop takes quite a while to start when I press the power button. Some features are missing, and worst of all, whenever I play any sound - be it a video or during an online meeting - a strange cracking (“chheer-chheer”) sound comes out of the speakers. It even happens when no audio is playing. It’s so loud that I can’t hear anything else, and others in the meeting can hear it too when I speak. It’s really frustrating. The laptop also heats up to around 81°C after just an hour of use, which doesn’t feel normal. On top of that, the Wi-Fi adapter randomly stops working. While every other device connects just fine, this laptop says, “Can’t connect to this network.”

The laptop I purchased is terrible. Its not compatible for school only maybe junior/ high school students, however Im in nursing school and cant utilize the laptop for zooms or heavy downloading...please dont buy acer chromebooks..Terrible. disappointments

After just one year, this $1000 laptop can barely function. It takes 10 minutes just to start up, and even running Chrome is a struggle. Factory reset? Didn’t help. It’s still the slowest, most useless piece of tech I’ve ever owned.

The battery? Lost 75% of its capacity in a single year. How is that even possible? And don’t even get me started on the charging port — it’s like dealing with a living organism. You need surgical precision to get it to connect, and even then it might take a hundred attempts. God forbid you breathe near the laptop while it’s charging — the plug will disconnect instantly and the whole circus starts again.

I have no idea why I haven’t smashed this thing to pieces yet. Honestly, today might be the day. Never again. Never, ever again.

This computer sucks you need to get an Imac those are good.

My son purchased a gaming monitor that was refurbished from Walmart, the monitor does not leave his room when he went to play it. It was a black screen and would not work again. My son called Acer and they asked us to send it. when we and sent the product to them. They said that the screen had damage inside and had nothing to do with them so they sent it back not fixed after I explained to them my 15-year-old saved money and purchased it all by himself they didn’t care they gave me every excuse in the book not to fix it and they wanted to charge me $260 to fix it. I thought it was rather terrible. We even spoke to head office and they denied helping I will never purchase their product again, they use FedEx to pick up parcels when we sent the monitor. I truly believe handled the monitor and something happen more. Accer staff said they can’t prove whether more damage was done on delivery and refused to help when speaking to my son. They don’t care about customers and they do not stand behind their warranties. Do not purchase this product. And this is a multi billion dollar company that wouldn’t help a little boy when they couldn’t even explain properly the problem.

I purchased my acer laptop in August of 2025. After a update my laptop refused to stay on and kept shutting down and restarting itself. I contacted Acer and was informed my Laptop that I spent over $1,000 on only had a 90 day warranty. Meanwhile their website claims their laptops have a 1 year warranty. Buyer beware. This is my third acer and now my last. Will never buy from them again. I also own a HP laptop. I had a problem with it at about 10 months the fan stopped working. No problem with warranty. I sent it in and had it back in a little over 2 weeks. HP will be my go to brand from now on.

I have purchased both laptop and desktop computer in the past. Both products have broken before the end of the factory warranty. I guess you get what you pay for. Acers customer and repair service in warranty are expensive with fees and not effective. Will not purchase any more of this crap. Buyer beware.

I am a 50-year-old medical doctor living in São Paulo, Brazil. Less than a year ago, I discovered a new passion: building gaming PC setups and playing games.
I love researching components and brands before purchasing. That’s why, on August 7, 2024, I bought an "Acer LED Monitor 23.8 FHD KG240y1ms 180hz UM.QX0AA.5 CX 1 UM" at a physical store.
I chose Acer, trusting it to be a reliable, high-quality brand. Unfortunately, I was wrong.
I take extreme care of my PC and its components. No one in my family even touches it. There isn’t a single fingerprint on the monitor or other components. I use an air blower for weekly cleaning and store everything safely.
While working in April 2025, the Acer monitor suddenly glitched—the screen became distorted. It didn’t turn off, but the display was visibly faulty. This happened just 8 months after purchase.
After extensive research, I identified the warranty service provider listed on the invoice: ROM TECNOLOGIA LTDA, Avenida Marginal Projetada, 1810, Barueri, SP, Brazil.
I packed the monitor very carefully—large box, bubble wrap, adhesive tape, all parts properly protected, with “FRAGILE” written all over—and shipped it to their service center (they cover shipping, but not the packaging).
On April 29, 2025, at 5:08 PM, I received an email that read:
“We have received your equipment at our National Acer Service Center and inform you that it is out of warranty because the issue found is not considered a manufacturing defect according to the warranty certificate.
We identified a broken screen (NVF). The repair estimate is R$ 1,209.00.
If you agree to proceed, we’ll send you a link for payment via PagSeguro, with up to 6 interest-free installments on a credit card or a single payment via bank slip.”
Important detail: I originally paid R$ 901.13 for the monitor in August 2024—less than a year ago.
In other words, they denied the warranty and then quoted me a repair price much higher than what I paid for a new monitor.
What I don’t understand is how a perfectly preserved monitor (with no signs of misuse or damage) can have a defect that is not considered a manufacturing issue.
I’m sharing this situation in detail because I believe it’s completely unacceptable—unless Acer is not, in fact, the trustworthy brand I thought it was.
I sincerely hope this issue is resolved differently than what was offered in the email.
Sincerely,
Caio Cesar Silverio

I have the aspire 3 total load of rubbish takes 20 mins at least to just open it DONT WASTE YOUR MONEY

To be fair, I'm writing about Acer France support here, and the French are not exactly known for being customer-oriented. But that doesn't make it better.

My Acer monitor (€700!) was having problems, and here's what happened:
1) They sent me a first form to register my problem. But the form didn't work due to a technical issue.
2) The second form (separate link), which is almost the same, also didn't work due to a different technical issue.
3) They asked me to call them the first time. After a week, I found a time when I happened to be at home and could conviently call them with the screen in front of me. The connection was terrible; I barely understood a word. The agent told me, after a few minutes, "Ah, but it's absolutely not necessary to call us about this, we already have all the information." Fine. He started the process of returning the monitor.
4) The next day, there was a DHL agent at the door—no one had told me someone would come during the day. Me, of course, at work. In the end, I found another way to return the screen, but it wasn't well organised—I didn't have a way to schedule the pickup.
5) I received the screen—same problems as before, just more rarely. What did they do there, in their repair workshop?
6) When I contacted them a second time, they insisted I call them, but it's super inconvenient if you work during the day. When I told them as much, they sent me the exact same email with the number and opening hours a second time. The only support in the world, in my experience, that insists on calling, even multiple times!

I very rarely give only one star, but this performance truly deserves it...

When i restarted the computer it deleted all of my setting for all games and apps. It is always lagging and only runs 60 fps on Minecraft. DO NOT BUYS THIS PRODUCT!

I rarely leave reviews, but this experience demands attention. I purchased a laptop with the expectation that it would perform as advertised. Unfortunately, within a short period of use, the hardware began to fail. Frequent crashes a few months after I received it until the point that the hard drive crashed around 1 year from the purchase date.

What made this situation worse was the abysmal customer service. When I reached out to Acer, they told me it was under warranty still and asked me to ship it to them. After they received the computer, they told me I missed the warranty period. They told me it would cost me $900 to repair the laptop. I paid close to $1,000 for this laptop.

I’ve wasted hours of productivity chasing down answers and solutions for a product that should have worked out of the box. This is not what I expect from a company that markets itself as a leader in technology. I lost everything that I had on this computer.

The combination of substandard hardware and dismissive support is unacceptable. I sincerely hope others take this as a warning: buyer beware. If I could leave less than a 1-star review I would. I do not ever plan on buying another Acer computer.

I bought Acer Aspire Go 15.6in N100 4GB 128GB Laptop from Argos and TouchPad is not working after few weeks and it was fixed once and again after few weeks similar issue was found. Sent back to repair it. It caused a lot of inconvenience without a laptop.