Great help from my BDM Chantelle Wilson on a purchase case. Found the underwriters did not fully understand the employment situation. Other than that all good. Also had help from broker team with... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The overall application was ok but there was a bit of back and forth regarding additional documents required but got there in the end. Love the welcome pack you send to clients from us, its such a wo... See more
Company replied
From the outset I spoke with an underwriter huge thank you, his knowledge help and understanding was 5 star plus. Between us we have made our mutual clients Dreams come true. Accord underwriters not... See more
Company replied
It is unbelieveble what we was able to achieve for this young first time buyer. At first, we applied with other lender, as JBSP with her dad and monthly payment was so much higher for her because of h... See more
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Company details
Written by the company
Accord Mortgages is a dedicated intermediary-only lender and part of Yorkshire Building Society. We exist to help brokers look after what matters most - your clients, with both residential and buy to let mortgage solutions. At Accord you can expect a common-sense approach in everything we do, with every case for every broker. Our common-sense flexible underwriting is there to help with complex cases. We also provide direct access to underwriters with a dedicated underwriter managing your case from start to finish. Our knowledgeable and experienced sales team are available by phone and webchat to support you and we have a host of online tools to help you find the information you need quickly and easily.
Contact info
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, United Kingdom
- www.accordmortgages.com
4.2
Great
1K reviews
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flexible underwriting
4 November 2025
Reply from Accord Mortgages
Thank you for taking the time to leave us a review.
Brilliant experience, a Very efficient Mortgage Lender.
Brilliant experience. Very helpful with initial underwriting and DIP straight through to completion.
A real person calls you to make sensible decisions rather than all tech.
8 May 2025
Reply from Accord Mortgages
We're happy to hear that you had a brilliant experience! We appreciate your highlighting our helpful underwriting and personal touch throughout the process. Thanks for your feedback.
utterly useless
i have had over ten mortgages in my life, I have never been subjected to so many pointless requests in my life,the application has taken over three months and Accord have now complained that its taken so long and are threatening to withdraw their offer, meaning i would have to start the whole banal process all over again. The only reason it has taken so long is they want to scrutinise every detail of my financial life, without any reasons given as to why . Even my mortgage advisor has pleaded with them to see sense. The only reason i have stayed with them is i am too far in to start again. They are the worst lender i have ever come across
16 May 2025
Unprompted review
Reply from Accord Mortgages
We appreciate your feedback and regret to hear about the difficulties you've experienced with the mortgage application process. I have sent you a request privately for more information about your account so I can investigate this further. Thank you.
Reply from Accord Mortgages
We appreciate your feedback regarding the porting application and will work to improve it.
Accord lend out of the box
Accord lend out of the box, and are flexible with there criteria. Processing times were very good so had no problems!
28 October 2025
Reply from Accord Mortgages
We're happy to hear that our lending options and efficient processing met your needs. Thank you for sharing your positive experience with us!
Continues updates and always able to…
Continues updates and always able to reach out to BDM
28 October 2025
Reply from Accord Mortgages
Thank you for your positive feedback; it means a lot to us.
Excellent help from Accord when the…
Excellent help from Accord when the purchaser of my clients' current home pulled out at the last minute. I know my clients' were very happy.
21 October 2025
Reply from Accord Mortgages
We're happy to hear that we could assist your clients during such a difficult time. It's great to know they were very happy with our support. Thank you for your feedback.
Reply from Accord Mortgages
We're glad you found our service easy to use. Thank you for your positive feedback; we appreciate it.
Awful slow service
Awful slow service. Spend a fortune getting documents drawn up from accountants. 6 weeks of underwriting for the underwriter to say she’s not sure if we can have an offer or not. Very indecisive time wasters.
6 October 2025
Unprompted review
Reply from Accord Mortgages
We appreciate you sharing your experience. We're sorry to hear about the slow service and uncertainty you faced. We'll review your feedback to improve our processes.
Reply from Accord Mortgages
We're glad you had a good experience with us. Thanks for your feedback!
Currently reliable and useful lender…
Currently reliable and useful lender with regard limits and criteria etc. Can't ask more than that.
14 October 2025
Reply from Accord Mortgages
We appreciate your positive feedback! It's great to know our lending services meet your needs and expectations. Thank you for sharing your experience.
always great to work with Accord
always great to work with Accord. The underwriters are always in contact trying to assist you in the best way possible
7 October 2025
Reply from Accord Mortgages
We're happy to hear that our underwriters provide such helpful support. Thank you for sharing your positive experience; we appreciate your feedback!
Reply from Accord Mortgages
We're happy to hear that the application process was easy and our BDM was effective. Thank you for your positive feedback!
fantastic service and understanding…
fantastic service and understanding great communication
14 October 2025
Reply from Accord Mortgages
We're glad you found our service fantastic, and we appreciate your kind words regarding our communication and understanding. Thanks!
Huge undervaluing after renovations
I put thousands of pounds into renovating my home after which Accord undervalued the property by 11.5%, actually taking the price lower than what I bought it for. Something about this is just not right, especially considering prices in my area have recently risen by 1.6%.
1 September 2025
Unprompted review
Reply from Accord Mortgages
Thank you for taking the time to leave a review. I have sent you are request privately for more information so I can investigate this further for you.
Thank you.
Katie
Client happy with 5k deposit and good…
Client happy with 5k deposit and good turnaround to offer
7 October 2025
Reply from Accord Mortgages
We're happy you're pleased with the £5K deposit mortgage. Thank you for your positive feedback; it means a lot to us.
Very good experience true to your word…
Very good experience true to your word on a difficult property and income structure scenario and we got it over the line
7 October 2025
Reply from Accord Mortgages
We're happy to hear that we delivered on our promise, especially with the complexities of your property and income. Thank you for your positive feedback!
The communication with the Business…
The communication with the Business Development Manager (BDM), Sophie, is excellent. She is consistently helpful and always clarifies any questions I have, offering great support.
The case processing is fast: valuations are arranged promptly after submission, and the underwriters are highly efficient.
All of the cases I have submitted to Accord so far have quickly received an offer.
I am extremely satisfied with the service provided by Accord.
7 October 2025
Reply from Accord Mortgages
We're happy to hear that you're extremely satisfied with our service. It's great to know the communication, case processing, and speed to offer met your expectations. We appreciate your positive feedback and I have fed your comments back to Sophie.
This lender has been truly awful
This lender has been truly awful. They have been holding up our house sale now for weeks because they do cannot send a simple email to our buyer’s solicitor to confirm they will release the funds. We can’t exchange and, consequently, we have lost our on progression. They previously would not verify their mortgage offer through the usual portal causing a three week delay. They are a joke. DO NOT USE!
8 October 2025
Unprompted review
Reply from Accord Mortgages
Thank you for taking the time to leave a review and I am sorry that this was your experience. I have requested some further information privately so I can look into this further.
Thank you.
overall service very good and whenever…
overall service very good and whenever we had interaction, all members of staff were personable and efficient.
7 October 2025
Reply from Accord Mortgages
We're happy to hear that you found our service very good and our staff personable and efficient. Thank you for your positive feedback!
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