Accord Mortgages Reviews 

The communication and support given by Accord is fantastic

Ability to understand client scenario and what they are trying to achieve.
Discussed on the phone with the underwriter and it went through.

Great lender, supported from beginning to end.

I love dealing with Accord. Their live underwriting is second to none and as long as they are in the file at the same time as you, you can underwrite the case together to get it agreed in a day. They have a flexible lending policy and their affordability calculator is one of the best. I have no hesitation in recommending Accord Mortgages.

Great service from AIP to completion! Thank you

From the outset I spoke with an underwriter
huge thank you, his knowledge help and understanding was 5 star plus. Between us we have made our mutual clients Dreams come true.
Accord underwriters nothing is ever to much trouble excellent service thank you

Excellent service throughout. Special mention to my BDM, Jordan Craven, absolutely superb from start to finish.

Thank you.

Accord are a great lender who really listen to the background and offer a flexible approach. Product range for First time buyers and limited deposit is a real benefit. Keep up the amazing work in product innovation, friendly team and professional. Really easy to business and feel confident recommending knowing customer service is high.

I am writing to express my serious concern regarding the fact that, despite being a customer for five years, I have never been able to access my online account. I have contacted your customer service team on multiple occasions, yet the issue remains unresolved.

This prolonged lack of access is unacceptable and has now begun to impact my financial planning. Unless this matter is resolved as a priority, I will be compelled to remortgage my property with an alternative finance provider.

I request your immediate attention and a prompt resolution to this ongoing issue.

Quick update...nothing happend. Where is the request?

Fast efficient service. Easy to get hold off and underwriters contact you if they need something or if they have any questions which speeds up the mortgage application process.

swift and always great to deal with you and deliver the best customer outcome always for me thank you .

I The whole process of porting a deal was just awful, I don't think I have encountered anything as bad when trying to port! It was shocking. Not a good experience at all. Shame as some of the underwriters I have delt with in the past have been helpful.

Did a porting application for client- was little complex but I was contacted by an underwriter straight after who was always responsive and really helpful and only one on the case

Amazing Service and the home purchase welcome pack was a really nice touch!

Recent completion of a FTB mortgage with the £5k deposit
Appln really easy to do and offered quickly
Lovely touch with the hamper, which I wasnt aware of until I got an email, that is something that no ither lender does to my knowledge

My broker approached Accord to get a mortgage as I was a first-time buyer. The application was stuck with their underwriters for over 4 weeks, only for them to turn and inform me that Accord had withdrawn my application. Leaving me in a dire situation to reapply with another lender, and thus wasting my time and energy - absolute shambles

I have had a mortgage with Accord for four years. I've never needed to call them until today. I wasn't overly impressed with the customer service and have no confidence in the information that was given to me. From the moment the advisor answered the phone they could not get me off the call quick enough. I dont understand why my new mortgage product which starts on 01/12/2025 isn't showing on the account. I was advised it will show after the start date, which isn't very reassuring given the system is showing my deal ends on 30/11/2025 and im going to be charged an interest rate of 6.66% which is the standard rate if you don't have a deal. I also queried about releasing equity/borrowing more for home improvements and was told it will take 6 to 8 weeks. They emthasised how much evidence i will need to provide as if trying to put me off. Well it worked, why would i wait up to 8 weeks when some lenders finalise applications same day. My first experience of customer service was not positive at all unfortunately.