Access Training Reviews 

4,805
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 783 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the instructors for their extensive knowledge, patience, and engaging teaching methods during practical training sessions. People also appreciate the helpful career support, professional CV assistance, and clear guidance provided throughout their learning journey. However, some people mentioned frustration with communication delays, experiencing slow email replies and difficulties reaching staff for support. A few reviewers also noted challenges regarding scheduling course dates and having to travel long distances to find available centre slots. These individuals felt that administrative processes could be significantly improved to match the high quality of teaching.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that instructors are extremely knowledgeable,... See more

User experience

Users describe positive interactions with user_experience, highlighting great learning experiences and... See more

Service

Clients share positive opinions on service, highlighting knowledgeable and friendly instructors who deliver... See more

Customer service

People report positive experiences with customer_service, noting that staff members are friendly, prompt, and... See more

Location

Customers had ambiguous experiences with location, noting both the convenience of having numerous centers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brian and Rob, on the basic electrical course, have been brilliant, so knowledgeable, as Richard Feynman said, if you can’t explain something in simple terms,you don’t really understand the subject.... See more

Company replied

Rated 5 out of 5 stars

Rob teaches basic electrics chalk and talk, no slides, straight out of his head, which tells you plenty after 15 years on the tools. Day one he taught potential difference with two spray can lids... See more

Company replied

Rated 5 out of 5 stars

Had the privilege of meeting Craig Wiltshire via my NVQ course…. He conducts himself in the most professional manner and goes above and beyond with top class learning techniques and how to navigate th... See more

Company replied

Rated 5 out of 5 stars

Cherise , is very nice and helpful with all queries answered and sorted out in a timely manner . And if you have a problem or need to talk about anything will contact you straight away either by calli... See more

Company replied


Company details

  1. Adult Education School
  2. After School Program
  3. Career and Education Provider
  4. Education Center
  5. Trade School
  6. Training Centre

Written by the company

We are 100% focused on providing the highest quality of training and dedicate ourselves to providing career specific training courses that deliver industry recognised qualifications. However, we go the extra mile. We have developed a 3 Year Training & Employment Support Guarantee unique to the Industry that means you can fully focus on your new career safe in the knowledge that we are there to hold your hand every step of the way.

Written by the company

Our trade courses are designed to give you the skills you need to succeed.
Whether you want a new career, expand your services or need to renew your certificates we are here to help you get there. We encourage and inspire our learners to achieve their goals helping them to get where they want to be.

3 Year Training & Employment Support Guarantee

Unlimited live online tutoring & resources, intensive practical training, plus a dedicated Career Support Officer. All guaranteed.

Unlimited live online tutoring & resources, intensive practical training, plus a dedicated Career Support Officer. All guaranteed.
From day 1 we will provide you with access to our bespoke, online learning portal giving you limitless learning for up to 3 years from the comfort of your own home - repeat and use any part as many times as you like. This includes live tuition, tutor Q&As, lessons, tests, and much more; all available both before and during the practical tuition part of your course - hands-on, fast-track training. You will also get a dedicated Career Support Officer who can give expert guidance and advice. Build your CV with us and find out about the potential job/placement opportunities with our network of Corporate Partners.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(4,805)

802 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I did my training and assessments over…

I did my training and assessments over the course of 6-8 months and access made it simple and straightforward
Simon Rose was a Great assessor. Friendly, professional, and easy to talk to. The whole process was fair and well organised, and the feedback was helpful. Overall, a very positive experience.

30 July 2026
Unprompted review
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Reply from Access Training

Thanks for taking the time to leave such a great review!

Committing to a course over 6–8 months takes real dedication, so knowing Simon Rose kept things professional, organised, and approachable for you is fantastic to hear.

Really appreciate your positive feedback, and wish you every success as you take your next steps in the trade!

Rated 4 out of 5 stars

Cardiff training and assessment

Cardiff training and assessment
I trained with Rich Pierce in Cardiff recently and gained a substantial amount of knowledge throughout the course. I had already passed my theory examinations, however I developed a significantly deeper understanding of all aspects of inspection and testing under Rich’s guidance. I felt fully prepared for my assessment, which I subsequently passed with confidence halfway through my second day.

During the assessment, Leighton also provided invaluable support. He guided me through each stage and ensured that all tasks and requirements were clearly explained before commencement.

The only reason I have not awarded five stars relates to an issue with head office. I missed the first two days of training after confirming with them that this would be acceptable and that I would be able to catch up. Unfortunately, this advice was incorrect, and the missed days could not be re‑taken, which had the potential to hinder my progress. Head office should not have advised that this arrangement was suitable.

21 July 2026
Unprompted review
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Reply from Access Training

Nice one, thanks for sharing your review!

Smashing your assessment early is a huge achievement, so a big well done to you! Rich and Leighton work hard to make sure candidates feel fully prepared, and it’s brilliant to hear how much value you got out of their expert guidance in Cardiff.

We also completely understand your frustration regarding head office's error. We’re taking your feedback on board to tighten up our communication protocols.

Thanks for choosing Access Training, and best of luck as you move forward in the industry!

Rated 5 out of 5 stars

Very friendly and helped me out with…

Very friendly and helped me out with the questions I was stuck on thank you sarka :)

4 August 2026
Unprompted review
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Reply from Access Training

It’s brilliant to hear how much Sarka helped you out. She always goes out of her way to make sure students feel supported when tackling tough concepts.

Thanks for training with Access Training, and best of luck as you keep moving forward!

Rated 5 out of 5 stars

My experiencing rating is in regards to…

My experiencing rating is in regards to the Dry Birmingham Center with Jacko only. He is very good instructor, keeps it professional and enjoyable simultaneously.

20 July 2026
Unprompted review
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Reply from Access Training

Having a top instructor like Jacko who strikes that perfect balance between fun and professional makes all the difference.

Glad you had a great experience in Birmingham, and wish you the best with your training ahead!

Rated 5 out of 5 stars

Cherise Wilks skills are worthy of Gold…

Cherise Wilks skills are worthy of Gold standards.

I hope you are valued as I do.

Thanks a million for your help. x

31 July 2026
Unprompted review
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Reply from Access Training

Cherise really is gold standard—she goes above and beyond to make sure our students get the best possible help.

We value her massively here, and we’ll make sure she gets your brilliant shout-out. All the best with your next steps!

Rated 4 out of 5 stars

I’d like to give a special mention to Richard Pierce and Sheila who was the assessor

I’d like to give a special mention to Richard, whose training has been excellent throughout my first 2 weeks training. His knowledge, experience and ability to explain both the theory and practical aspects of electrical work have really helped me build my confidence. He takes the time to answer questions properly and creates a positive learning environment where everyone feels comfortable asking for help. The quality of teaching from Richard and the other trainers has been first class.

My personal experience with the customer service team hasn’t always been to the same high standard. At times, communication has been inconsistent and I felt the support outside of the classroom could have been much better.

That said, the quality of the training itself has been outstanding, and it’s the trainers who have made the biggest difference to my learning. I’d like to thank Richard and the teaching team for their support and for helping me progress towards completing my EAL Level 3 qualification

1 August 2026
Unprompted review
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Reply from Access Training

Thanks for taking the time to share your feedback with us!

Massive thanks for highlighting Richard’s top-class training. Having an experienced tutor who builds your confidence in both theory and practical work sets a fantastic foundation for your EAL Level 3 qualification, and we’ll make sure your kind words reach him.

We also really appreciate your honesty regarding our customer service. We’re sorry to hear that communication outside the classroom hasn't met the same high standard, and we're actively working to ensure our support team matches the quality of our training.

Wish you the absolute best of luck as you progress through your qualification!

Rated 5 out of 5 stars

The practical training and assessment…

The practical training and assessment in Edenbridge were exceptionally well-executed, and we extend our particular gratitude to Charles, who proved to be an outstanding instructor.

31 July 2026
Unprompted review
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Reply from Access Training

Charles really knows how to deliver outstanding training and keep standards high throughout assessments.

Thanks for training with Access Training, and best of luck with your next steps!

Rated 5 out of 5 stars

I just finished my practical acessments…

I just finished my practical acessments at Edenbridge and Simon Rose it's a great tutor it makes you feel confident in a safe environment it was a great experience thank you Simon.

30 July 2026
Unprompted review
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Reply from Access Training

Thanks for leaving a review!

Having a top tutor like Simon to keep you feeling confident during practicals is fantastic.

Glad you had a great experience at Edenbridge, and wish you the best with your career ahead!

Rated 5 out of 5 stars

I recieved excellent help about my…

I recieved excellent help about my recruitment process and was given great explanations to anything I was confused about, I would definitely recommend as the staff are a massive help

30 July 2026
Unprompted review
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Reply from Access Training

Thanks for the review!

Navigating the recruitment process can be a bit confusing, so having a team that takes the time to break everything down clearly makes a massive difference.

We’ll pass on your recommendation to the whole team—all the best as you move forward!

Rated 5 out of 5 stars

practical electrical exams

Just finished my practical exams over in edenbridge, with Simon Rose as the examiner, was abit nervous to start with but Simon put my mind at ease, and the whole experience was nice and relaxing.

30 July 2026
Unprompted review
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Reply from Access Training

Thanks for taking the time to leave this review!

Walking into practical exams can definitely be daunting, so having an examiner like Simon who puts your mind at ease gives you the best chance to show what you can do.

Glad you had such a positive, relaxed experience at Edenbridge. Best of luck with everything moving forward!

Rated 5 out of 5 stars

Cherise did me an excellent cv rewrite…

Cherise did me an excellent cv rewrite and I’m looking forward to her finding me work. Communications have been great and I’ve been kept in the loop. Yours sincerely, Umar.

16 July 2026
Unprompted review
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Reply from Access Training

Thanks for the feedback, Umar!

Good communication and a standout CV are key to getting your foot in the door, so it’s great to hear Cherise looked after you.

Thanks for training with Access Training, and best of luck finding work!

Rated 5 out of 5 stars

Niamh from Access Training has been…

Niamh from Access Training has been very supportive in helping me provide the relevant information on what is necessary for me to becoming an electrician.

Niamh also helped me touch up on my CV in order to make it more appealing for employers when I take my first steps into working in the field.

Thanks,

Khai Quan.

29 July 2026
Unprompted review
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Reply from Access Training

Niamh is fantastic—having someone to guide you through the pathway to becoming an electrician and getting your CV polished for employers is a massive help.

We’ll pass on your shout-out. Best of luck taking those first steps into the electrical trade!

Rated 5 out of 5 stars

Practical electrical Edinburgh

Done my electrical practical training at Edinburgh with Danny about a month ago. Apart from the room being super hot thanks to the heatwave the whole experience was really good. Learned a lot, tutor was very supportive but also strict when needed. Trust the process, trust the tutors and you'll get there with ease. Two weeks were appropriate time to get us well prepared for the practical assessment.

23 June 2026
Unprompted review
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Reply from Access Training

Even in the heat, it sounds like a brilliant two weeks. Danny really knows how to keep everyone focused and properly prepared for their practicals.

Thanks for training with Access Training—wishing you the absolute best with your next steps!

Rated 5 out of 5 stars

Practical training and exams went…

Practical training and exams went really well. Simon rose was a great trainer

29 July 2026
Unprompted review
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Reply from Access Training

Thanks for the feedback!

Simon knows how to get students properly prepared and ready to smash their exams.

Thanks for training with Access Training, and best of luck with your next steps!

Rated 5 out of 5 stars

Satisfied student

Members of staff are always there when I've needed a little guidance.
I've gone through a couple of family bereavements over the last couple of years, and I know through previous experience that everyone at Access Training I've had the pleasure in crossing paths has always put my needs at the heart of their decisions with regards me completing and undertaking new courses. I couldn't be happier.

27 July 2026
Unprompted review
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Reply from Access Training

Thank you so much for the feedback.

Life happens, and we know how important it is to be flexible and compassionate when times get hard. The whole team will be really touched to hear that their guidance and support made a real difference during a difficult couple of years.

We're pleased to have you studying with us—wishing you all the best as you continue your training journey!

Rated 5 out of 5 stars

Niamh was more than helpful going above…

Niamh was more than helpful going above and beyond to assist with any problems I have. Not only helping with any course related problems but also assisting in helping getting into the industry.

28 July 2026
Unprompted review
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Reply from Access Training

Nice one, thanks for the feedback!

Going above and beyond to support students both during the course and into their new careers is what Niamh does best. She'll be pleased to hear your comments.

Thanks for training with Access Training, and wishing you the absolute best of luck as you enter the industry!

Rated 1 out of 5 stars

Where do I start

Where do I start ? Firstly I was assured by the sales team my gas certificate would be achieved in 1 year or less ,more likely if I applied myself easily within 9 months ,this is impossible! Reason being having to wait months for a placing on next phase of course ,after passing exams in March after taking 5 weeks off work to study webinars I then had to wait till mid July to start practical training ,I was given a bye for foundation course due to me already being a plumbing and heating engineer for 40 years ,my tutor immediately said I should not have been brought in for that and the next day I was asked to start weeks 3 and 4 ,I asked several times to head office to update my dashboard to keep up with my progress ,I've emailed so many times without response ,when I have had a response it seems nobody knows what's going on so a massive lack of communication between themselves and more importantly the paying students ,I've entered the chat portal asking for some one to contact me but again nothing ,I've called the telephone number and asked for call back as they were experiencing a high volume of calls but again nothing ,no communication at all ,well they had had their money haven't they ,I've taken off 2 months of work and studied very hard to gain this qualification, paid thousands of pounds and they can't even adjust my dash board to enable me to book next stage ,also I paid 1000 pounds extra to complete my portfolio in house at the centre but now are saying they will only find me engineer to go out with ,I don't trust this will happen to my satisfaction after hearing such negative comments from other students ,I am discusted by the way they treat their students and would think very hard before ever using them again ,however on the plus side my tutor of week 3 Adam was superb and week 4 Stuart equally superb ,this is the reason for giving q star ,I hate to give negative feed back but really feel no other choice ,I definitely would not recommend access to anybody else
Phil from stratford upon avon

24 July 2026
Unprompted review
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Reply from Access Training

Hi Phil

Thank you for taking the time to share your feedback

We are sorry to read about your experience. As someone with 40 years in the trade your time and investment are incredibly valuable and we are disappointed to hear about the delays you have faced

While we are thrilled that Adam and Stuart provided top-tier training for you, we pride ourselves in always offering first rate service to all our students

We have reviewed your account and can see you are in communication with our Customer Service Team who are now providing further guidance and support

If you do need anything else, don't hesitate in calling us direct on 0800 345 7492

Good luck with the rest of your course

Kind Regards

Rated 5 out of 5 stars

I really enjoyed my L3 NVQ Practical…

I really enjoyed my L3 NVQ Practical training at Edenbridge with Charles Usigbe. I learned a lot from Charles over the past 2 weeks and he made the learning challenging but really enjoyable.

28 July 2026
Unprompted review
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Reply from Access Training

It’s brilliant to hear how much value you got out of your two weeks at the Edenbridge centre. Charles really knows how to push students to get the best out of them while keeping the environment great to learn in.

Thanks for training with us at Access Training, and best of luck with your next steps!

Rated 5 out of 5 stars

This review is for the practical…

This review is for the practical training for the nvq assessment at edenbridge with Charles as a lecturer, he is very knowledgeable, helpful and is a good man. With him in your corner you will have a good training experience

28 July 2026
Unprompted review
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Reply from Access Training

Thanks for taking the time to leave a review!

Preparing for an NVQ assessment can be tough, but having an instructor like Charles to back you up gives you that real boost of confidence to succeed.

Glad you had such a positive experience at the Edenbridge centre. Wish you the absolute best with everything ahead!

Rated 5 out of 5 stars

I did my practical training and…

I did my practical training and assessments at Edenbridge centre with Charles.It was a great experience and got a lot of practical training to help my skills.

22 July 2026
Unprompted review
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Reply from Access Training

Charles is a star down at Edenbridge. Getting that solid hands-on experience during practical training and assessments is what builds real confidence on the job.

We’ll pass on your shout-out—all the best out there putting those new skills to work!

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