Manish and staff from the Coventry branch were very professional and helpful. Due to the friendly experience I received I will be using Access storage for the next 12 months.
Company replied
Location
Switch locationRead Street, Access House, CV1 5PT Coventry, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently rented a unit at Access Self Storage and had a great experience from start to finish. A special thank you to Manish (Manager) and Steve (Assistant Manager) — they were both extremel... See more
Company replied
I have stored with Access for a couple of years now and each time my experience couldn't have been better. Mani is a true asset to the success of the branch. He is always so helpful, makes your experi... See more
Company replied
Wow! What an amazing team at Coventry! I have met all 4 staff, Mani, Steve, Andrew and the delightful Tanya. All are very professional, courteous and nothing is too much trouble. In addition, the... See more
Company replied
Company details
Written by the company
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Contact info
Read Street, Access House, CV1 5PT, Coventry, England, United Kingdom
4.5
Excellent
22 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Manish and staff from the Coventry…
Manish and staff from the Coventry branch were very professional and helpful. Due to the friendly experience I received I will be using Access storage for the next 12 months.
14 May 2026
Reply from Access Self Storage - Coventry
Hi Sue,
Thank you for your kind feedback. We’re delighted to hear Manish and the Coventry team provided such a professional and friendly experience.
We really appreciate your support and look forward to assisting you over the coming months!
Very helpful staff and a reasonable…
Very helpful staff and a reasonable price per month
Whole process went smoothly
Although my removal guys did have to take everything up to the 5th level
28 April 2026
Reply from Access Self Storage - Coventry
Hi Ian, thank you for your feedback.
We’re glad to know you found the staff helpful and the process straightforward. We also appreciate your comment regarding access to your unit and will make sure it’s noted.
I recently rented a unit at Access Self Storage and had a great experience from start to finish.
I recently rented a unit at Access Self Storage and had a great experience from start to finish.
A special thank you to Manish (Manager) and Steve (Assistant Manager) — they were both extremely helpful, professional, and friendly throughout the whole process. They took the time to explain everything clearly, answered all my questions, and made the setup smooth and stress-free.
The facility is clean, well-organised, and feels secure, which is very important for me. Overall, the customer service really stood out, and I would definitely recommend this location to anyone looking for reliable storage.
Thanks again to Manish and Steve for the excellent support!
19 April 2026
Reply from Access Self Storage - Coventry
Thank you for your fantastic feedback, Ayhan.
We are delighted to hear that your experience with us was great from start to finish. It is wonderful to know that Manish and Steve provided such helpful, professional, and friendly support, making the entire process smooth and stress free. Taking the time to explain everything clearly and ensure you felt confident is exactly the level of service we aim to deliver.
We are also pleased that you found the facility clean, well organised, and secure, as we understand how important peace of mind is when storing your belongings.
Your recommendation means a great deal to us, and we will be sure to pass your kind words on to Manish and Steve. Thank you again for choosing Access.
I was looking to store some furniture…
I was looking to store some furniture during a house move I wasn’t sure of the dates the staff were really helpful and accommodating when I had to change I was shown the different units before I made my mind up I would use these guys again
9 March 2026
Reply from Access Self Storage - Coventry
Thank you for your kind feedback.
We are delighted to hear that the team were helpful and accommodating, especially while your moving dates were still uncertain. It is great to know you were able to view different units before deciding, so you felt confident in your choice.
We truly appreciate you saying you would use us again and look forward to helping you in the future.
Easy move in process
Easy move in process, staff were friendly and polite, showed me to my unit and showed me how to access the unit. Fairly priced. So far so good!
29 January 2026
Reply from Access Self Storage - Coventry
Hi Lauren,
Thank you for your feedback.
We are pleased to hear that your move in process was easy and that the team were friendly, polite, and took the time to show you everything you needed. It is also great to know you found the pricing fair.
We look forward to continuing to support you.
Access Self Storage
Excellent service
Excellent service. Easy check in. Very efficient and polite staff. Good facility
8 November 2025
Reply from Access Self Storage - Coventry
Hi Peter,
Thank you for your kind review. We’re delighted you found the check-in process smooth and our team polite and efficient. It’s great to know you’re happy with the facility.
Access Self Storage
Really good bunch Lads
Really good bunch Lads very helpful, helped me out at short notice made the whole rental very easy , Thank you Chaps , Regards, Pat
1 November 2025
Reply from Access Self Storage - Coventry
Hi Pat,
Thanks so much, Pat! We’re really glad the team could step in and help you out at short notice, they’ll be chuffed to hear your feedback. Appreciate you taking the time to share your experience.
Access Self Storage
Excellent chap on the desk was very…
Excellent chap on the desk was very helpful. He explained everything to me and showed me around the units.
12 October 2025
Reply from Access Self Storage - Coventry
Hi Mark,
Thank you for your lovely feedback! We’re glad to hear that our team member made everything clear and provided such helpful service. We’ll be sure to pass on your kind words to him and the team.
Access Self Storage
Access Self Storage Experience
I have stored with Access for a couple of years now and each time my experience couldn't have been better. Mani is a true asset to the success of the branch. He is always so helpful, makes your experience stress-free and always has a smile on his face. If you are looking for somewhere to store where you are guaranteed to get a smooth experience then get booking and ask for Mani. Blessed to have him as a store manager. Thanks for everything. Looking forward to the years to come.
5 August 2025
Reply from Access Self Storage - Coventry
Hi Mandy,
We’re so pleased to hear your experience with us over the years has been consistently positive. Mani’s helpful and welcoming approach makes such a difference, and we’re delighted to know he’s had such an impact on your storage journey. Thank you for your kind words and for choosing to stay with us long term.
Access Self Storage
Smooth process from the beginning
Smooth process from the beginning. Great staff. Im still moving all into the new unit from my Birmingham site as relocated to Coventry a few months ago. Apps easy to use also. Thank you all so far.
21 June 2025
Reply from Access Self Storage - Coventry
Hi Karl,
Thank you for the great feedback! We're so pleased to hear the move has been smooth so far and that our team has made the process easier during your relocation. It's great to know the app is working well for you too. We appreciate your kind words and look forward to continuing to support you as you settle into your new unit!
Access Self Storage
Access Self Storage personnel Coventry…
Access Self Storage personnel Coventry were fantastic. Helped us get the storage size we needed and provided everything we needed to know
24 June 2025
Reply from Access Self Storage - Coventry
Hi Ann,
Thank you for the great feedback! We're so glad to hear the Coventry team was able to help you find the right storage size and provide all the information you needed. We're always here to make the process as smooth and supportive as possible—thanks for choosing us!
Access Self Storage
Helpful staff
Friendly helpful staff explained everything and helped above and beyond even after I locked my keys to padlock in storage unit.
11 June 2025
Reply from Access Self Storage - Coventry
Hi Ian,
Thank you for your kind words! We're so glad our team was able to go above and beyond—especially in a tricky moment like locking your keys inside the unit! We’re always here to help and truly appreciate your feedback.
Access Self Storage
It was a excellent experience.
10 June 2025
Reply from Access Self Storage - Coventry
Hi Olaitan,
Thank you for your feedback! We're so glad to hear that you had an excellent experience. If you need any further assistance, feel free to reach out – we’re here to help!
Access Self Storage
Reply from Access Self Storage - Coventry
Hi Paolo,
Thank you for your kind words! We're delighted to hear that you had an excellent experience, just as expected. Providing great service is always our priority, and we truly appreciate your support.
Access Self Storage
Beware if circumstances change before moving
Whilst I appreciate taking a security deposit and even though it was only £10, I do t understand why, if your circumstances change - I didn't need the service so cancelled with notice - I have to chase my refund. After being told "within 3 to 4 working days, around Wednesday or Thursday 5th or 6th June" and then to have subsequent emails ignored seems poor. Perhaps it's just my local branch but I'd shop around.
Update: From bad to worse. Nearly 6 months on I get a generic reply but still no refund. Definitely stay away from these cowboys.
29 May 2024
Unprompted review
Reply from Access Self Storage - Coventry
Hi Michael,
Thank you for your feedback, and we apologize for the delay in processing your refund. We understand the importance of timely responses and clear communication, and we’re sorry for any inconvenience caused. Your experience highlights areas where we can improve, and we’re committed to ensuring smoother service in the future. Thank you for sharing this with us.
Exceptional Team
Wow! What an amazing team at Coventry! I have met all 4 staff, Mani, Steve, Andrew and the delightful Tanya. All are very professional, courteous and nothing is too much trouble. In addition, they have a great sense of humour and bring light to a sometimes tedious day.
The Christmas elf's have been busy in reception and it really makes you feel festive.
Keep up the great work team 🙌
30 November 2023
Unprompted review
Reply from Access Self Storage - Coventry
Hi Richard, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Poor Management and staff.
20 September 2023
Reply from Access Self Storage - Coventry
Dear Muhammad, we apologise that you have not had a positive experience. If you wish to discuss this with us please email customerservices@accessstorage.com
The staff and service were brilliant
The staff and service were brilliant, I’d highly recommend them nothing was to much trouble.
1 March 2023
Reply from Access Self Storage - Coventry
Hi Chris, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Staff were very friendly and helpful!
11 February 2023
Reply from Access Self Storage - Coventry
Dear Mike, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
Absolute first class
Absolute first class. Far more interested in my requirements and flexible with price than the competition. All the staff have been great. The app, easy access and the secure unit all add to a great experience.
10 January 2023
Reply from Access Self Storage - Coventry
Hi Colin, thank you for your glowing review. We are delighted that you had such a positive experience. Should you need any further assistance please get in touch. Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.