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77 Diamonds Reviews 

5,957
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the jewelry, including engagement rings, wedding bands, and earrings, often exceeding expectations with their craftsmanship and beauty. The staff is frequently highlighted for being knowledgeable, helpful, and providing personalized service, guiding people through the selection process with patience and expertise. Many people appreciate the outstanding customer service, noting prompt responses, clear communication, and a supportive approach that makes the entire purchasing journey seamless and pleasant. The overall service, from ordering to delivery, is described as excellent, with beautiful packaging adding to the special experience. However, some people were dissatisfied with issues regarding delayed collection dates and one instance where a product was not as expected, with customer service not providing a satisfactory resolution.

What people talk about most

Product

People report positive experiences with product, often highlighting the exceptional craftsmanship and high... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, patience, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the exceptional dedication,... See more

Service

Customers consistently note positive experiences with service, describing it as exceptional, professional,... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our second time using 77Diamonds and we went back for the same reason we first chose them: quality jewellery, personal service, classy boutique and knowledgeable staff. On this occasion we were... See more

Rated 5 out of 5 stars

The engagement ring is beautiful! The princess cut diamond is stunning, the band and setting are perfect and it's phenomenal value for money - with the overall cost vs some other ring retailers. The t... See more

Rated 5 out of 5 stars

I ordered a replacement diamond for my engagement ring. The service was amazing. It took 2 weeks total. The stone is absolutely beautiful, im so happy with it. when the delivery came i was so impress... See more

Company replied

Rated 5 out of 5 stars

Had a very positive experience with Natacha and 77diamonds. We were concerned our wedding rings would not arrive on time but Natacha ensured they arrived to us promptly and safely. The rings are perfe... See more



Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jeweler
  4. Jewelry Designer
  5. Jewellery Manufacturer
  6. Jewelry Repair Service

Written by the company

We are a leading diamond e-tailor with the world’s largest selection of certificated diamonds. Taking our name from the year 1477 when the modern Western practice of giving engagement rings first arose, we are a new breed of jeweller specialising in engagement rings and diamond jewellery. Our passion for diamonds and jewellery spans more than 20 years, drawing on a heritage that goes back four generations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(5,957)

1,542 reviews in the last 12 months

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Rated 5 out of 5 stars

Cecilia Rotar

I was having a few problems placing the order due to a website error. I contacted Mrs. Cecilia, and she resolved all the issues. I received the invoice directly in my mailbox.
Very helpful.
Very quick.
I do recommend.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service ! And natacha made the process seemless even when I decided change the size of diamond , when the ring finally arrived it was everything and more
Thank you !

1 June 2026
Rated 5 out of 5 stars

The whole purchasing process on line…

The whole purchasing process on line was easy, Althea was extremely helpful in me buying my wife a surprise eternity ring. The diamonds are all certified and with good C's. Very pleased with it all.

30 May 2026
Rated 5 out of 5 stars

I personally thank Natasha very much…

I personally thank Natasha very much for her positive and prompt responsiveness.. I thought I couldn't make it on time but thanks to Natasha's alternative I will be able to propose on the planned day.
The ring is beautiful

1 June 2026
Unprompted review
Rated 5 out of 5 stars

The experience was seamless and the…

The experience was seamless and the support team was very quick to reply to my queries. The delivery was fast. The quality of the work is impeccable and seemingly indistinguishable from any top-tier high-street brand. Definitely recommend.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent custome service

Natacha delivered excellent customer service. She kept me up to date at each stage of the process and arranged delivery on the most suitable date for me. My ring is beautiful and I am delighted. Thank you.

29 May 2026
Unprompted review

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