Absolutely awful customer service - would not respond to messages until threatened them with opening a dispute case on Paypal. Use the returns service they recommend and insist you use - only... See more
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Hey, never purchased anything from you before & just want to say what an absolute pleasure it’s been. Found you via Google shopping searching for snake swoosh AF1’s ... (my BF loved them so much he go... See more
Great customer service outta the UK had issues ordering , problems were noticed by customer service to not convert euros to US dollar but that wasn't the issue . My bank stopped transaction because o... See more
Company replied
Just bought new pair of sneakers of u guys found ure website by accident looking for puma jamming got them within 2 days and got for £70.00 cheaper than anywhere else, look forward to using u again i... See more
Company details
Information provided by various external sources
5 Pointz was founded in 2004 in Bristol (UK) as a bricks and mortar store with our online store launching shortly afterwards. We supply a large range from top Streetwear and Sportswear brands from around the world including: Nike, Nike Air Jordan, Reebok, Adidas Originals, Puma, Huf, Champion, Nanamica, Wood Wood, Saucony, Columbia, Napapijri, Carhartt, and much more.
Contact info
18 Nelson Street, BS1 2LE, Bristol, United States
- 011 7945 0555
- info@5pointz.co.uk
- www.5pointz.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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5 star service
Brilliant experience
Brilliant experience, managed to get trainers that have been sold out every!
Imperfections on product
My trainers were delivered on time and I was kept updated with when they would be delivered. My only issue is that there are small imperfections with the trainers, very minor things like a small red dot on the material which I doubt will come out. Also there is a small chip in the plastic on the outside of the shoe. I would recommended this website to causal trainer guys but anyone who is mad for their trainers would have an issue with the quality of product.

Reply from 5 Pointz
Again first class service from these …
Again first class service from these guys. Love the ability to "pay after delivery". Saves the hassle of adding credit card details! Trainers are superb and next day tracked delivery too. Thanks 5pointZ

Reply from 5 Pointz
5pointz are the nutz!!
Always lightning fast delivery, top notch packaging and overall great service!
Would highly recommend these guys!

Reply from 5 Pointz

Reply from 5 Pointz
Excellent super fast postage thank you
Cant fault the service
Cant fault the service - only annoying thing is I bought some trainers from a 24 Hour - 20% off Flash Sale. Only to receive an email for a 25-30% off Flash Sale 2 days later.
Great selection of good clothes brands
Great selection of good clothes brands. On point next day delivery for a decent price with a good 10% off first order which includes delivery. With that said, the item was delivered the wrong size, this is happening to me more frequently across all shops and is very annoying. I have no doubt that the company would make it right but like I say it's very annoying for the customer, I brought a shirt for an event and do not have time to fuss about with returns, so I will have to keep it, hence the 4 stars. Shame, I would order again but would be a little bit hesitant.

Reply from 5 Pointz
Good service and fast shipping
service was great
service was great, i ordered some shoes to collect from the store and they came through for me quicker than their policy. they answered the phone when i called and when i got there they were just brilliant.
Excellent
Excellent, fast shipping to France (3 days) and very good communication, thanks a lot
Delivered really quickly but defects on the hat
Delivered really quickly, only downside was the hat I purchased was faded I'm parts
Best offer online
Best offer online. Sneakers arrived earlier that expected. Great service.
Excellent service and very quick …
Excellent service and very quick delivery but the following day the shoes were 20% off so bit disappointed that I missed out on this
Shoes came quickly even though i …
Shoes came quickly even though i ordered over a bank holiday weekend and were also well packaged, recommend ordering from here to anyone!
Super service
Super service. I received the shoes in few days and there were perfect :)
Easy deal!!
Easy, straight forward and a cracking deal.
Great communication and fast delivery!
Top company Top treads :-)
Extremely friendly & helpful staff
Purchased two items as a present, ordered at 18.40pm on Fri night & order was ready for collection by 1.30pm. Such friendly polite & helpful staff both on the telephone & in store. My son was delighted with the hoody & tshirt.
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