Be careful when applying a discount code, it declines the first payment for absolutely no reason and then when you click to pay again it’s removed the discount code and they won’t refund you it. Very... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Disgusting customer service! I returned 2 items and get a refund for only one, they tell me the item returned in a condition that does not meet the requirements outlined. No photo proof, no money bac... See more
Their customer service is extremely supportive and helpful. Despite the fact that the quality of clothing products they offer is excellent as well.
I just ordered the Lemon Knitted Short Sleeve Maxi Dress, and wanted to say how happy I am with the dress. The quality is great, the colour is beautiful. I wanted a stretchy dress that I could wear... See more
Company details
- Women's Clothing Store
- Clothing Store
- Couture Store
- Fashion Accessories Store
- Outerwear Store
- Swimwear Store
Information provided by various external sources
4th & Reckless is all about documenting those timeless moments - what you’re wearing, who you’re with and what you’re doing. It is for the women who are unafraid to take risks, who forge their own way and who chase their own success. At 4th & Reckless, we offer women’s clothing and footwear. It is our mission to design head to toe looks that inspire women to embrace their style in all aspects of life. We mix classic tailoring with key trend pieces. With numerous possibilities, it’s not about one look. It’s about how you style it.
Contact info
Manchester, United Kingdom
- customercare@4thandreckless.com
- www.4thandreckless.com
Poor customer service
Ordered 2 tops & 2 skirts on 22 April.
Order 4TH74115 - £137 paid standard delivery 3 days
Now 3rd May and after emailing 4 times (got a generic response from Katie) I still have no update on my order, no clothes & £137 out of my account.
Really disappointing customer service, as I am going away this weekend and wanted the items for the trip.
Please can someone get back to me ASAP either with a delivery date or refund me if you do not have the stock.
3 May 2024
Unprompted review
Reply from 4th & Reckless
Hey Charlotte,
Thank you for taking the time to leave a review. So sorry to hear you're not happy with our service!
As explained by our Customer Care Team, your shipment was cancelled by the carrier and returned to our warehouse, this sometimes happens for reasons unknown to us; there could have possibly been a delivery address issue.
I can see the team have now issued you a full refund as a replacement wasn't possible due to stock availability.
So sorry again this happened.
Kind Regards,
4th and Reckless xx
Loooove
Loooove! I will definitely be buying from here again, the quality and price is amazing.
17 April 2024
Reply from 4th & Reckless
Hi Dionne,
Thanks so much for leaving a review!
We are so happy to hear you love the quality of your 4th items❤️
Kind regards,
4th and reckless xx
Excellent delivery and the quality of the clothes were outstanding.
The delivery was so quick and I loved everything I ordered, the quality was first class and I will definitely be ordering again.
27 April 2024
Unprompted review
Reply from 4th & Reckless
Hey Kevin,
Thanks so much for your kind feedback.
We’re so glad that you're happy with our service and the quality of your 4th items!
Kind Regards,
4th and Reckless xx
The website was easy to navigate
The website was easy to navigate, and the speed of delivery was excellent.
I purchased a top for my partners birthday, who is quite fussy and she was delighted with it.
19 March 2024
Reply from 4th & Reckless
Hey Andrew,
Thanks so much for your 5-Star rating. It’s much appreciated!
We’re so glad that you're happy with our service and your partner was happy with her gift from 4th.
Kind Regards,
4th and Reckless xx
Reply from 4th & Reckless
Hi Kelly,
Thank you for your lovely review!
We are so happy to hear you love your 4th item🤍
Kind Regards,
4th and Reckless xx
Great delivery and packaging and great…
Great delivery and packaging and great customer service
16 February 2024
Reply from 4th & Reckless
Hi Molly,
Thank you so much for your lovely review, we really appreciate it.
We are really glad that you liked our service! 🤍
Kind Regards,
4th & Reckless xx
Nice little cardigan to wear with long…
Nice little cardigan to wear with long skirts
16 February 2024
Reply from 4th & Reckless
Hi Sana,
Thank you so much for your kind review. It’s much appreciated!
We’re so glad that you love your 4th item!❤️
Kind Regards,
4th & Reckless xx
Still not received my refund
20 January 2024
Reply from 4th & Reckless
Hey Pushpal,
Thank you for your review and sorry to hear you are un happy with our service💔
I can see that your return successfully reached our warehouse on 31/01/24. As advised on our website, we do kindly ask that you allow 10 days from this date for your refund to reach your account. As it has only been 6 days from this date, your refund has not yet been processed.
On this occasion, I have processed your return and refund now. I hope this helps.
Kind Regards,
4th & Reckless xx
Excellent all round
Excellent service and amazing quality for the price.would definitely shop there again.Thankyou
19 January 2024
Reply from 4th & Reckless
Hi Ruth
Thank you so much for your 5-Star rating. We are so happy that you loved our service and the quality of our products! X
Kind Regards,
4th & Reckless xx
Fantastic products that are true to…
Fantastic products that are true to size and fit amazingly. Ordering, tracking and delivery are also fantastic will definitely highly recommend
18 January 2024
Reply from 4th & Reckless
Hey Michelle,
Thank you so much for your lovely review, the 4TH team really appreciate it!
We are so happy to hear you enjoyed shopping with us.
Kind Regards,
4th & Reckless xx
Great service and quality item!
I placed my order yesterday morning and it’s arrived via Amazon this afternoon.
The jumper was a restock that I’ve had my eye on.
The item came beautifully packaged.
I can’t comment on returns as haven’t had to yet. The jumper is a lovely quality and can’t wait to wear it.
My experience has been faultless.
6 January 2024
Unprompted review
Reply from 4th & Reckless
Hi Nicola,
Thank you so much for your 5-Star rating. It’s much appreciated!
We’re so glad that you are happy with our service❤️
Kind Regards,
4th & Reckless xx
Awful returns policy
Awful returns policy, they charge you £3.95 to return your items then take forever to refund. They acknowledged my return 2 weeks ago but still no sign of my refund. Avoid
16 December 2023
Unprompted review
Reply from 4th & Reckless
Hey Steven,
Thank you for your review and I am sorry to hear you are not happy with your experience.
We are in the process of making our returns quicker and more efficient, apologies for the inconvenience caused. I can see our team has now resolved this for you❤️
Kind Regards,
4TH and Reckless xx
Great customer service
No fuss. Very helpful and even when she got the first response incorrect she owned up, apologised and dealt with the issue quickly. The clothes received were lovely, and great quality. Would order again from here
17 November 2023
Reply from 4th & Reckless
Hey Demi,
Thank you for your lovely review, we really appreciate it.
We are so glad that you liked our service! 🤍
Kind Regards,
4th and Reckless xx
I want my refund!!!
Sent a return which has been acknowledged. Advised a refund would be processed within 10 days. This has not materialised. Sent an email advising to be told it may take a week for them to respond. Totally unacceptable. The money is needed. Contacted my bank and no sign of this being processed. If I don’t receive said refund by Monday being the next working day I will have to contact my bank for a chargeback/fraudulent transaction
25 November 2023
Unprompted review
Reply from 4th & Reckless
Hey Samantha,
Thank you for your review and sorry to hear you are un happy with our service💔
As a very small team, we work around the clock to ensure customers receive a quick and effective response. I can see you requested assistance on Friday evening after 5PM, our Customer Care team work Monday-Friday, 9-5. A member of our team provided a response the next working day, Monday morning and your return has been processed.
Please kindly note, as advised on our website, we ask that you allow 10 working days from the date your return is delivered back to us for it to be processed. We are in the process of making our returns quicker and more efficient, apologies for the inconvenience caused.
Kind Regards,
4th and Reckless xx
Reckless
Reckless - to say the least.
Under the Consumer Contracts Regulations Act 2013 - 4th & Reckless fails to meet consumer rights.
They do not provide the ability to cancel and order a the point of sale.
They make cancelling an order unnecessarily difficult.
This business should be banned from trading
I have requested a full refund as I tried to cancel an order after submitting the wrong address. They still dispatched the order (to the wrong address) despite me providing 26hours notice of this request, prior to dispatch.
I do not recommend this Reckless company
19 November 2023
Unprompted review
Reply from 4th & Reckless
Hey,
Thank you for your review and sorry to hear you are not happy with your experience.
Our warehouse are super quick at processing orders to get them to you as soon as possible. Regrettably, this usually means we are unable to make any amendments/cancellations once your order has been packed and ready for dispatch.
I can see our customer care team tried their best to cancel your order, however, unfortunately, your order had already been dispatch to the address you submitted at checkout.
We appreciate your feedback🤍
Many Thanks,
4th and Reckless xx
Love my new coat
Love my new coat. Great customer service as I had send it back as it was too big.
20 October 2023
Reply from 4th & Reckless
Hey Tracey,
Thanks so much for your lovely review! We really appreciate it 🤍
Kind Regards,
4th and Reckless xx
Won’t be ordering from this company again…
First time ordering from this company and will NOT again. I ordered two items, of which were way too big even at the smallest size. Processed a return which only gave me the Yodel option and meant I had to drive a 15mile round trip to complete. Their advertising regarding easy returns is false! The parcel and items were in a perfect condition as all I did was try them on. Now I have been told that it’s damaged and they cannot process the refund. Looking at other reviews, it seems like this is a common theme and maybe they should look at using another courier, or maybe it’s a SCAM. Not sure. I have replied to the email from customer services to ask what damage but have had no response. Very disappointed!
19 October 2023
Unprompted review
Reply from 4th & Reckless
Hi Kerry,
Thank you for your review and so sorry to hear you are not happy with your experience.
We are in the process of making our returns quicker and more efficient, apologies for the inconvenience caused. I can see our team has now resolved this for you❤️
Kind Regards,
4th and Reckless xx
Refund not received after tracking…
Refund not received after tracking states received on 28th September
and it is now the 14th October.
No communication from the company
14 October 2023
Reply from 4th & Reckless
Hey Georgina,
Thank you for your review, we really appreciate your feedback🤍
We are in the process of making our returns quicker and more efficient, apologies for the inconvenience caused. I can see you have now been refunded for your return.
Kind Regards,
4th and Reckless xx
Terrible Company!!
Terrible Company. Returned 2 unworn items a month ago. Chased by email as hadn't had a return confirmation. A week later received an email to say that the return had been flagged as damaged. When I asked what the damage was I had no response. Chased another couple of times and finally had an email to say that one of the items had been flagged as having been worn due to a smell on return and couldn't be resold. The item was sent back in exactly the same way that it was received, in the original packaging, unworn and with the label still attached!!! Will never order from them again!!
12 October 2023
Unprompted review
Reply from 4th & Reckless
Hi
Thank you for your review and sorry to hear you are un happy with our service💔
I can see a member of our team has helped resolve this for you.
We appreciate your feedback!
Kind Regards,
4th and Reckless xx
They don’t refund money!!!!!!!
Order two things that didn t fit and sent them back the day after i got them! 2/09 . Even until today 5/10 i didn’t got my money back. Got an email said an item been flagt as damaged. After 1 month of sending them back!!!!
They refuse to send me the money back! Save your time and don’t order from this fraud company!!!!!!!
5 October 2023
Unprompted review
Reply from 4th & Reckless
Hi Stephanie,
Thank you for your review and sorry to hear you are unhappy with our service.
I can see a member of our team has resolved this for you today🤍
Kind Regards,
4th and Reckless xx
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.