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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, engaging teaching styles, and ability to make courses enjoyable and easy to understand. Many highlight the excellent quality of the courses and products, noting that the content is thorough, informative, and relevant, leading to increased confidence and successful completion. However, some people were dissatisfied with the clarity of exam questions, finding them ambiguous, which made the experience unenjoyable. A few other people also felt that the administrative process for certificates was inefficient, with delays and issues in processing paperwork.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently praise trainers and... See more

User experience

Reviewers mention positive feedback about user experience. Customers found the e-learning platform easy to... See more

Service

Customers had positive experiences with service. Reviewers frequently praised the courses as excellent,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high standard of courses,... See more

Product

Clients share positive opinions on the product. Reviewers found the courses, such as the SSSTS course, to be... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve taken first aid and refresher courses over 17 years, I can honestly say Craig has kept me learning! There’s new things I’ve learned and new levels of clarity and confidence I’ve gained through th... See more

Company replied

Rated 5 out of 5 stars

Completed my 2 days SMSTS refresher course with Sam Hicton and i can only say that the patience and professionalism that he's approached everyone with is more than an asset to this company. Being... See more

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Rated 5 out of 5 stars

The course was excellent your mentor sets out modules that coincides with your knowledge and current job role You are given ample time to complete modules Easy to upload your proof of work IE... See more

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Rated 5 out of 5 stars

Attended a 3 day FAW course last week. The trainer was Lee Warren and he was outstanding. His background as a first responder filtered through and gave you a perspective that you just don't get from t... See more

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Rated 5 out of 5 stars

Having sat so many Asbestos courses over the years, this had to be the best one to date. The trainer kept everyone’s attention through humour and straight talking to the point no fluffing things aroun... See more

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Rated 5 out of 5 stars

This is my second NVQ that have completed with 3B training and the whole process was smooth from start to finish. The BUD online platform is easy to navigate and upload documentation. My trainer, Jon... See more

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Rated 1 out of 5 stars

The questions are ambiguous and needn't be its clearly set out to confuse the sitter and after failing the exam you are still left unclear which questions you got wrong for when you re-sit because you... See more

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Rated 5 out of 5 stars

we had Phil as our first aid teacher, she was brilliant really went into detail and how to do things properly, a lot of us included our own personal experiences and she listened to us all and put the... See more

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Rated 5 out of 5 stars

The fact that Dave Hall the Tutor didn't just drone on like some tutors do. you learnt everything required and the course was enjoyable. I was doubtful I would enjoy online learning but to be honest I... See more

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Rated 5 out of 5 stars

I recently did the SSSTS course with Mark in Hindley it's a really good course with a lot to take in over 2 days. Mark was a great instructor broke a lot of it down made the course candidates confide... See more

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Rated 5 out of 5 stars

Trainer was happy and relaxed, the material was quite intense so the good atmosphere was important to keep people focused and learning. There's quite a bit to remember but the trainers policy of thr... See more

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Rated 5 out of 5 stars

Have just sat my SMSTS refresher course with David Coleman. A tough gig when its a Zoom course for the trainer but David was very engaging sharing his experience of the industry and great knowledge fr... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent 3-Day First Aid at Work Course with Lee Warren I've just completed the 3-day First Aid at Work course run by Lee Warren in Speke, and I couldn’t recommend it highly enough.... See more

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Rated 5 out of 5 stars

It has been a few years since my last Asbestos Awareness Training Course and I found the Course provided by 3B Training Ltd to excellent. It was very thorough and I found the module process of learni... See more

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Rated 5 out of 5 stars

Gained the overall objective of passing the course, been a long time for me personally since studying and doing something of this nature so found certain aspects stressful due to uncharted waters. But... See more

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Rated 5 out of 5 stars

the course was excellent, tutor (Dave Hall) was really good and explained everything needed. The zoom call worked flawlessly. would definitely recommend anyone wanting to do there SSSTS to sit theirs... See more

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Rated 5 out of 5 stars

The course was exactly what we needed for the SMSTS refresher course. It contained all the relevant course sections needed to refresh our knowledge. The course progressed at a steady pace with enough... See more

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Rated 5 out of 5 stars

Even though it was a full days course, having a break every hour was well needed, this was my first time using zoom,there was a bit of lagging but not too bad.Tutor did an excellent job even though he... See more

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Rated 5 out of 5 stars

The first aid course was highly informative and practical. The instructor explained everything clearly, and the hands-on sessions made it easy to understand how to respond in real emergencies. I now f... See more

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Rated 5 out of 5 stars

I’ve just completed the 3 day 1st aid training in Liverpool with Lee Warren. Had a great 3 days. The course was very informative and as soon as I arrived on day 1 Lee put us at ease and mad... See more

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Rated 5 out of 5 stars

Dave Hall is an accomplished tutor. His patience and friendly but authoritative approach, allows concise learning and student satisfaction. I'd happily attend another course if Dave was the... See more

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Rated 5 out of 5 stars

Just completed my SMSTS refresher 2 day course with Karl Wilson from 3g training. The course was delivered via zoom. Karl was a great host and explained everything needed in depth and with clear instr... See more

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Rated 5 out of 5 stars

Dave was brilliant at keeping us all involved from day one of the 5 days course. With so much content i thought it would be a nightmare but it was really enjoyable. Going into break out ro... See more

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Rated 5 out of 5 stars

I very much enjoyed my training course with 3B Training at the beginning of the month. It was very informative, provided in a easy real-experience-based way. The course guide Paul Sutton, I believe, m... See more

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Rated 5 out of 5 stars

Dave Hall SSSTS CITB course was delivered to a high standard all course objectives where discussed & all course content was very helpful & easily accessed highly recommend

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Rated 5 out of 5 stars

Had a SEATS course with Dave Hall, outstanding course, Dave works really well as I do struggle with some of those courses but he explained everything and made it an enjoyable experience

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Rated 5 out of 5 stars

I found the course well presented and informative. It was not stressful and went at a comfortable pace. There was nice amount of participation between everyone on the course.

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Rated 5 out of 5 stars

Very well presented course, I would definitely recommend others to use this format, reduces our green foot print by not having to travel

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Rated 5 out of 5 stars

An overall fantastic course. After a slow start the course, it ended up being an enjoyable experience. The difficulties often felt with online courses were countered brilliantly by the instructor D... See more

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Rated 5 out of 5 stars

I have done the 3 days First Aid training with Craig in Gildersome, Leeds. He was very proffesional, kept it simple and easy to understand. Would definitely recommend.

Company replied

Rated 1 out of 5 stars

The Asbestos Awareness course is awful for someone having to complete annually. Development of a shorter refresher course should be implemented. Some of the narrative was monotone and a considerable... See more

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Rated 2 out of 5 stars

First Aid renewal went ahead as planned but be aware the certificates take 6-8 weeks to come through. Simply too long.

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Rated 4 out of 5 stars

Full day SEATS course. I would have preffered more videos, and a little more interaction / interactive slides to engage us during the day. Sitting online for hours ready powerpoint slides is a ha... See more

Company replied

Rated 5 out of 5 stars

the tutor made the course enjoyable and had great knowledge of the subject. course was well paced and the slides easy to follow. would highly recommend 3Btraining for future courses

Company replied

Rated 5 out of 5 stars

10/10 Lee Warren Made a normally boring course very interesting. Everybody was kept involved and some great advice was given . Highly recommend

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Rated 5 out of 5 stars

Just completed my sssts course, great couple days, got a lot from it thanks Dave for your professional service cheer mark

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Rated 5 out of 5 stars

Really enjoyable course, very well taught and made interesting throughout. The training room was very clean and brews and biscuits were always available.

Company replied

Rated 5 out of 5 stars

Online smsts refresher, course tutor was very informative and interesting. I would recommend Richard as a tutor, the course was on zoom there was no glitches or problems. Kind regards Stephen

Company replied

Rated 5 out of 5 stars

very well structured and delivered course Dave gave a very good Summery of all points and a great grounding on the subject ready for the Examination.

Company replied

Rated 5 out of 5 stars

3B are simply excellent. I have booked with them for approximately 4 years and will continue to do so and recommend them to others I work with. They offer fantastic training at a competitive price... See more

Company replied

Rated 5 out of 5 stars

We had Dave Hall as the examiner He gave the presentation in a manner that was fun and informative quite efficient also. The 5 days flew in

Company replied

Rated 2 out of 5 stars

I booked a First Aid requalification course in December as i am a first aid trainer and needed to renew my qualification, the booking system was easy to navigate with good choices of dates for the... See more

Company replied

Rated 4 out of 5 stars

I have just finished my 2 day refresher SMSTS course, i have done many over the year with this being the first one undertaken online, i am not always a fan of online course its sometimes more difficul... See more

Company replied

Rated 5 out of 5 stars

Just finished a course with 3b training, my trainer Paul was excellent. He gave me advice when needed and replied promptly to my messages and emails. The whole experience was a breeze. Big thank you... See more

Company replied

Rated 5 out of 5 stars

Course details SSSTS DAVE HALL ABSOLUTELY A FANTASTIC TUTOR. WELL EXPERIENCED IN ALL SUBJECTS. SO EASY TO UNDERSTAND AND FOLLOW. WOULD RECOMMEND OTHERS TO TAKE THE COURSE.

Company replied

Rated 5 out of 5 stars

Had a good couple of days training with sam on the sssts course in doncaster the course was delivered well with plenty of informative and relatable experiences that supported his training, I'd happily... See more

Company replied

Rated 5 out of 5 stars

Sat the HSE test today, very satisfied with the course and the tutor (Dave) was amazing....would definitely recommend Harrison Gregory

Company replied

Rated 5 out of 5 stars

I studied for my L6 card renewal and I have to say that my trainer Deb Green was brilliant. Highly expert in her field and very easy to work with. I cant recommend this team highly enough!

Company replied

Rated 4 out of 5 stars

Excellent course, very detailed e-learning. I would highly recommended. My only issue is it’s too technical. I’d prefer to click on a link & start the course rather than setting up users, it’s a... See more

Company replied

Rated 5 out of 5 stars

Dave Hall was the training tutor, i found Dave to be very thorough and knowledgeable, and kept the group involved throughout the 2 days which made the course very enjoyable even though it was fairly i... See more

Company replied

Rated 5 out of 5 stars

enjoyed it way more than i thought. course tutor was really helpful and also down to earth and very approachable for an online course. Happy with duration and break up of day also.

Company replied

Rated 1 out of 5 stars

I had to sit this course twice. Once completed you apply for your certificate. It then registered that the course was incomplete. I emailed 3B and there response was did you take a screenshot of you... See more

Company replied

Rated 5 out of 5 stars

Just finished a 2 day online SMSTS refresher with Dave Hall. The course was very informative and kept me engaged throughout.

Company replied


Company details

  1. Educational Institution
  2. Career and Education Provider
  3. Class
  4. Education Center
  5. Training School

Written by the company

Morson Nexus connects learning, development and workforce strategy to build stronger teams and smarter careers. From entry-level training to reskilling and AI-enabled learning, we close today’s gaps and prepare for tomorrow’s. We make skills strategic. We make development continuous. We make people future ready. As part of Morson Group, Nexus works alongside Morson Praxis (consultancy), Morson Edge (talent) and Morson Vital (deployment) to help businesses grow with confidence and capability. Build the skills that power your future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very informative and enjoyable course

Very informative and enjoyable course, the tutor was very good, concise and got everyone involved.

20 February 2026
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you for the lovely review! We’re really pleased to hear that you found the course informative and enjoyable, and that the tutor kept everyone engaged throughout. We truly appreciate your feedback!

Rated 5 out of 5 stars

THE COURSE CONTENT WAS REALLY GOOD

THE COURSE CONTENT WAS REALLY GOOD
IT WAS ALSO DELIVERED PERFECTLY

12 January 2026
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you for the fantastic review! We're really pleased to hear that you enjoyed the course content and felt it was delivered perfectly. Your feedback means a lot to us!

Rated 5 out of 5 stars

SMSTS Course

Dave was very professional and extremely helpful - never felt like I couldn't ask a question which was great.

27 February 2026
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you for the great review! We're really pleased to hear that Dave delivered your SMSTS course so professionally and made you feel comfortable asking questions throughout. We appreciate you taking the time to share your feedback!

Rated 5 out of 5 stars

The trainer Dave Hall was great

The trainer Dave Hall was great and I passed with flying colours, his approach was brilliant and sadly he is retiring so wont be around for our refresher. Thanks :)

27 February 2026
Unprompted review
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Reply from Morson Nexus

Thank you so much for your lovely review! We’re delighted to hear that Dave Hall made such a positive impact on your course and that you passed with flying colours. we’re thrilled you got to learn from him before his retirement. Thanks again for your feedback!

Rated 5 out of 5 stars

Fantastic training

The course content was delivered in such a way it made it very easy to digest and understand.
I felt very at ease on the training this was because the person delivering the training really was on the ball with his subject

9 February 2026
Unprompted review
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Reply from Morson Nexus

Thank you so much for your fantastic review! We're really pleased to hear that you found the course easy to follow and that the trainer made you feel at ease. It’s great to know their knowledge and delivery style helped keep everyone engaged.
Thanks again for choosing 3B Training!

Rated 5 out of 5 stars

Jon Shale was extremely helpful and…

Jon Shale was extremely helpful and accommodating to aid me in completing my course with a very tight deadline he went above and beyond to ensure everything was all signed and completed

9 January 2026
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you so much for leaving us this fantastic review! We’re delighted to hear that Jon was extremely helpful and accommodating while supporting you through your course.
Jon always goes the extra mile for his delegates, so it’s brilliant to hear that his efforts helped you meet your tight deadline and get everything completed on time. We’ll be sure to share your lovely feedback with him.

Rated 5 out of 5 stars

SMSTS remote training. Brilliant course

I found the course well presented and informative. It was not stressful and went at a comfortable pace. There was nice amount of participation between everyone on the course.

16 February 2026
Unprompted review
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Reply from Morson Nexus

We're so pleased to hear that you enjoyed your SMSTS remote training and found the course well presented, informative, and delivered at a comfortable pace. Feedback like this means a lot to us and to our trainers who work hard to create a supportive learning environment. Thanks again for taking the time to share your experience — we hope to see you on another course in the future!

Rated 1 out of 5 stars

I had to sit this course twice

I had to sit this course twice. Once completed you apply for your certificate. It then registered that the course was incomplete. I emailed 3B and there response was did you take a screenshot of your course completion. Of course not(who would actually do that). I then had to resit the course(this time taking photos of every stage) Same thing happened. With the proof this time I sent the information to them and they advised that they would amend the result. I have an email with confirmation that I passed but their system still says I have to complete the course.
THE WHOLE THING IS SHAMBOLIC.
I would not advise anyone to use them.

4 February 2026
Unprompted review
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Reply from Morson Nexus

Thank you for your review, I have emailed you directly.

Rated 2 out of 5 stars

Good start, bad ending!

I booked a First Aid requalification course in December as i am a first aid trainer and needed to renew my qualification, the booking system was easy to navigate with good choices of dates for the course i was looking for. The only issue was that it said the course may be cancelled if their wasn't enough people booked on, this made me a bit uneasy as it appeared as though the course could be cancelled a day or two before which would have left me without a course and waiting for a refund. the course did go ahead with 3 people so all was good. The course itself was of a good standard, the trainer was great and she made the 2 days enjoyable. the issues came about post course and difficulty in obtaining my certificate from 3b. They said the certificate would be issued within 6 weeks which meant i should have received it on 23rd Jan at the latest. i sent several emails asking for updates on when my certificate would arrive and was told there was a delay from the awarding body on getting certificates. 3b sent me a letter of completion stating i had passed the course subject to verification from the awarding body which meant the letter they'd given me was useless. i decided to contact the awarding body myself to see if i could get a copy of my certificate to be told that the course had not even been submitted to them yet. this meant 3b had been telling me the awarding body was delaying the certificate when in fact, it was them who was not processing the paperwork!.
After finding out this information i called and emailed 3b training again to raise a complaint and suddenly the next day i received my certificate.
The post course customer service and experience has left a bad taste. if i could give 5 stars for booking and delivery and then 0 stars for post course i would. i think 2 stars overall reflects how poorly 3b have been with the post course administration and after care of a learner.
Such a shame as everything else was good.

5 February 2026
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you for taking the time to share your feedback, and I’m really sorry for the frustration caused by the delays and the incorrect information you received after your course. While I’m pleased to hear that the booking experience and the training itself met your expectations, I completely understand how the post-course issues have overshadowed this.
We have recently been experiencing a backlog in submitting our course returns, and unfortunately your course was affected by this delay. I can only apologise if you were advised that the awarding body was responsible, when in fact the return had not yet been submitted by us. This should not have happened, and I’m genuinely sorry for the inconvenience and worry this caused—especially given the importance of the certificate for your work.
Once your complaint reached us, the matter was escalated immediately and the course return was completed that same day. As soon as the return is processed, certificates become available on the Highfield portal, which is why you were able to receive it promptly afterwards.
We fully appreciate that this experience fell short of the service you should expect from us. We are actively working to resolve the backlog and improve our internal processes to ensure this does not happen again.
Thank you again for your feedback—it genuinely helps us improve. If there is anything further you need, please feel free to contact me directly and I’ll be happy to help.

Rated 5 out of 5 stars

straightforward and made me think a bit.

straightforward and made me think a bit.

5 February 2026
Unprompted review
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Reply from Morson Nexus

Hi Gerry,
Thank you so much for leaving us a 5‑star review! We’re really glad to hear that you found the course straightforward and that it made you think —
We appreciate you choosing 3B Training and hope to welcome you back again soon.

Rated 4 out of 5 stars

E-Learning Platform

I recently purchased 5 licences for Asbestos Awareness training for 5 learners who weren't able to attend in person. The e-learning platform is very easy to navigate, as is the process for purchasing licences and then allocating them to the learners.
Had a bit of hiccup with one of the learners not being able to sign in, but it was easy enough to log in and change their password for them.
If I had to make a criticism it would be the username for the account manager, I would make this the email address. In my role I have many user accounts for different platforms so it would be helpful if all of them required my email address to log in.
On the whole 3B are very easy to work with when it comes to booking training and I've used them at several companies now but this is my first time using the e-learning platform. I will definitely be pushing my learners to use this method in future where possible.

22 January 2026
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Hi Julie,
Thank you so much for taking the time to leave us a 4‑star review and for choosing 3B Training for your Asbestos Awareness e‑learning licences. We’re really pleased to hear that you found the platform easy to navigate and that allocating licences to your learners was straightforward.
I’m glad the login issue was quickly resolved, though I’m sorry it happened in the first place.
It’s wonderful to hear that you’ve worked with us across several companies and that your first experience with our e‑learning platform has been positive. We really appreciate your continued support and are delighted you’ll be recommending this method to your learners in the future.

Rated 5 out of 5 stars

The course was very informative and…

The course was very informative and quite enjoyable

7 January 2026
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you for your feedback! We’re delighted you found the online course informative and enjoyable – that’s exactly what we aim for.

Rated 5 out of 5 stars

informative

informative , plenty of breaks tutor always in control and assisted with IT issues

9 January 2026
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you for your feedback! We’re glad you found the course informative and helpful. Your comments mean a lot to us.

Rated 5 out of 5 stars

very well structured and delivered…

very well structured and delivered course
Dave gave a very good Summery of all points and a great grounding on the subject ready for the Examination.

9 January 2026
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you for your review! We’re pleased Dave provided a clear summary and solid preparation for your exam – we’ll pass on your kind words.

Rated 4 out of 5 stars

Full day SEATS course.

Full day SEATS course.
I would have preffered more videos, and a little more interaction / interactive slides to engage us during the day.
Sitting online for hours ready powerpoint slides is a hard long slog.
Trainer was pleasant and carried the course well.
Break out sessions were ok.
Overall not a bad course.

9 January 2026
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you for sharing your feedback! We’re pleased to hear the trainer delivered the course well and that the breakout sessions were helpful. We appreciate your suggestions on adding more videos and interactive elements – this is valuable input for improving our online experience.

Rated 5 out of 5 stars

The course went at a nice pace giving…

The course went at a nice pace giving us time to take in the information provided.

9 January 2026
Unprompted review
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Reply from Morson Nexus

Thank you for your feedback! We’re glad the pace allowed time to absorb the information and made the learning experience comfortable.

Rated 5 out of 5 stars

i found the online coarse informative…

i found the online coarse informative and very well presented.

12 December 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you for your feedback! We’re delighted you found the online course informative and well presented – that’s exactly what we aim for.

Rated 5 out of 5 stars

I studied for my L6 card renewal -great experience

I studied for my L6 card renewal and I have to say that my trainer Deb Green was brilliant. Highly expert in her field and very easy to work with.
I cant recommend this team highly enough!

2 December 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you for your fantastic feedback! We’re thrilled to hear you had a great experience and that Deb’s expertise made such a positive impact. We’ll make sure your kind words reach her.

Rated 5 out of 5 stars

Even though it was a full days course

Even though it was a full days course, having a break every hour was well needed, this was my first time using zoom,there was a bit of lagging but not too bad.Tutor did an excellent job even though he had a cold 🙃

15 December 2025
Unprompted review
Morson Nexus logo

Reply from Morson Nexus

Thank you for your feedback! We’re glad the regular breaks helped and that the tutor delivered the course well despite feeling under the weather. We appreciate your comments on Zoom and will keep working to make the experience as smooth as possible.

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