Like another reviewer, I ordered solar eclipse glasses very late in the day, because I hadn’t been paying much attention to the news about the event. I have to say that despite my order being of low... See more
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For the Eclipse I ordered a ZWO ASI 220 mm Camera on Monday 10th August 2026 and Zoltan from 265 Astronomy was able to get the camera to me on the morning of the Eclipse 12/08/2026!! An amazing... See more
Great service. Despite high demand and a last minute order, our Eclipse glasses arrived in time as promised. Thank you!
I’ve used 365 several times in the past and once again this month (Nov.2925). They really are one of the best astronomy retailers out there. I’ve always had fantastic customer service - whether that’s... See more
Company details
Written by the company
UK Distribution, Wholesale and Dealer Network 365Astronomy is the main importer, retailer, wholesale distributor and largest UK stockist of ZWO, Primaluce Lab, Askar / Sharpstar, Unistellar, Vaonis, Benro Polaris, DwarfLab, Antlia and Optolong products. Buy directly from us or one of our respected UK or international dealers. We are also authorised UK dealers for Televue, Starizona, Celestron, Skywatcher, Baader Planetarium, Lunt, Bresser, Explore Scientific, Vixen, Astronomik, JTW, PierTech, WarpAstron and many more brands. SERVICE and REPAIRS Two experienced service engineers, plus two IT professionals and several specialist astronomy advisers will help you to solve most problems or repair your device in-house at our UK services. Please always request authorisation before sending us anything for repair. LOYALTY SYSTEM: We offer reward points when you purchase from us. All products that we are wholesale distributors for would come with REWARD POINTS. The value of these reward or loyalty points is approximately 2%. You have to be registered on our website and login to be able to collect REWARD POINTS and to use them. When you place an order, you can use your reward points that you collected via previous purchases. AVAILABILITY We aim to stock all products that we are exclusive importers and wholesale distributors for, but occasional shortages are possible. Certain products would need to be pre-ordered and might come with a few months production time. Radio2Space radio telescopes are such products and these are only available through 365Astronomy in the UK. Some Moravian Instruments cameras would also be available with various waiting time. Due to the large number of versions of these cameras we would only keep a very limted stock of the most popular types.
Contact info
Meadow Close 3, BN11 2SF, Worthing, United Kingdom
- www.365astronomy.com
4.9
Excellent
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Satisfying purchase
Prompt delivery. Good communication. The lens I ordered was as advertised and arrived in good condition.
3 September 2024
Unprompted review
More excellent service.
More excellent service from Zoltan and John.
I ordered a few bits and pieces which arrived very well packed the next day.
Thanks for your help and great service.
8 December 2023
Unprompted review
Excellent trustworthy company.
Friendly and helpful people who make transactions and delivery easy. Good communications keep customers informed and their prices are very competitive.
I have no hesitation in recommending Z and his team.
6 October 2023
Unprompted review
Difficult.
Very difficult throughout, lots of misunderstandings and the highlight of the transaction was the return policy.
I did mention that the return policy was easy, which it was. What I didn’t know about was the return policy for my money…
26 September 2023
Unprompted review
Reply from 365Astronomy Ltd
dear Customer,
first of all, I admitted straight away that I made a mistake due to internal miscommunication with my colleague, I misinformed my colleague, John about the aluminium case, it seems I wasn't listening carefully enough to his question and told him that this scope did come with a case, whilst I thought he was talking about a different telescope of the same size that does come with a heavy duty case... I should mention that the product description clearly stated that there was no case included, so it was a bit strange to receive such a question, but never mind, we made a mistake by saying that there was an alu case...
You wrote to us that "I am impressed with the return issue being resolved so quickly and that will guarantee one star on Trustpilot". I am not sure if I understand the logic behind the above sentence as people would normally use "impressed with a quick resolution" when they would be praising someone and not punishing.
We could have suggested that you can return the telescope at your own cost due to change of mind (as per distant sales regulations), but instead I tried to be helpful and we arranged a collection free of charge for you and will be refunding your order in full once we received the telescope back, plus we provided a curtesy discount voucher for £30, but then you complained that we should have just offered you a case that must be not more expensive than £30. I explained that if there are alu cases of such large size for £30 then I would absolutely not trust a £1000 APO telescope to put in one of those, so we would certainly not suggest any customer to do so and we would not want to supply such a case with good conscience.
TS-Optics and APM do sell appropriate cases for similarly sized telescopes, but they are much more expensive for about £240-260, but due to importing difficulties caused by Brexit we stopped importing such products and so we didn't have any alternative aluminium case to offer.
Once again, please accept my apologies and really sorry for the caused inconvenience.
Great support and speedy delivery
Great support and speedy delivery. Delivered on time as promised.
19 August 2023
Fast efficient service.
30 August 2023
Great service
Great service, order processed quickly and received in good time. Updates available throughout.
30 August 2023
Excellent and speedy service
Excellent and speedy service. Would definately recommend
7 September 2023
quick and efficient service
10 September 2023
highly recommend
the quick and always helpful communications with Zoltan, the lightning speed of the pack job and the shipping
6 September 2023
Absolutely one of the best experience…
Absolutely one of the best experience ordering online ever!, although i must note that it took them a couple of days to update me about my order nevertheless great customer service and handling. Thank you Zoltan.
2 September 2023
Unprompted review
Superb customer service
I can’t thank Zoltan enough for all his help and advice with my new Moravian camera. Every question, of which there were many, was answered promptly and in detail.
12 September 2022
Unprompted review
An excellent astronomy shop with advice…
An excellent astronomy shop with advice and knowledge of everything I needed to know on the website and over the phone, more stock of any product than any other shop and postal service as cheap and quick as Amazon, I couldn't recommend a shop more 👍
14 May 2022
Unprompted review
Reply from 365Astronomy Ltd
Thanks a lot for your feedback! Would be glad to help you with your shopping needs in the future!
Excellent service from 365Astronomy
Excellent service from 365Astronomy. Answered stock level query within a day, cheapest price I could find and received item next day. What more could I ask?
28 January 2022
Unprompted review
Reply from 365Astronomy Ltd
Thanks a lot, Philip.
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