32 The Guild Reviews 

I purchased a The Guild blouse through Trouva and then returned it to The Guild. {To be fair an item I purchased direct from The Guild then returned was refunded quickly] I haven't received a refund for the blouse , so The Guild have the item, Trouva has the £ 97.5 and I am out of pocket and with no blouse! I may have unwittingly [ I didn.t read the small print] trespassed The Guild's " sale items to be returned within 7 days " policy, but even so, it took me 3 emails before I got any response from The Guild at all about the absence of refund and now they tell me I have to go back to Trouva. I am now contacting Trouva hoping that they can help.If Trouva is selling for The Guild should they not have a symbiotic business relationship?

Awful customer service, very inflexible and unwelcoming (namely the owner). Returned shoes within a week as unsatisfied and told I couldn’t have a refund. Later I wanted to exchange unopened perfume as picked the wrong one (as I was told I was able to do when I purchased) but was then told I couldn’t!
Wouldn’t shop there again.

Just avoid. I've bought quite a bit from them in the past especially last summer during the pandemic. But my last experience was awful, really poor customer service. Don't buy online, and definitely don't return anything to them unless you want a battle. Zoie is particularly unpleasant.

I really liked this small company and have bought a lot. I needed to send something back. I had bought it as a present and had to send it abroad. It didn’t fit my friend and took ages to get back to me. When I contacted guild 32 they said no and were just not interested. I explained the situation to them and they just ignored me. I feel ignoring is so unnecessary and quite hurtful. This item is still for sale on the website and with the pandemic I thought they, like other companies, would be more flexible, but unfortunately no. Helping a small company does not pay off. I wish I had bought this from a bigger company.

I ordered on line for ease but then realised the shop is only a few miles from my home. Ordering on line was great and goods delivered promptly but being able to go into the shop and smell the candles and scents made my shopping experience so much better and the service is so friendly, plus any gifts can be gift wrapped free of charge. I mix up my shopping with on line orders and popping to the shop when I can so I can have fresh coffee whilst shopping in a warm friendly environment, I Love this shop