1st Glass UK Reviews 

3,088
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 661 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional fitters for arriving promptly, working with great efficiency, and leaving the work areas exceptionally clean and tidy after finishing. People consistently mention that products like doors and windows are of excellent quality, offering great security features and a fantastic appearance. However, some customers also noted frustrating issues with incorrect product specifications, wrong colors delivered, or damaged stock arriving at their homes. A few reviewers experienced annoying delays and had to repeatedly chase the support team to resolve uncompleted installation work. Others mentioned difficulties with communication regarding follow-up appointments and unfulfilled promises to fix minor defects.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their friendly, professional, and efficient approach... See more

Service

Customers had positive experiences with service, noting that staff were friendly, efficient, and left areas... See more

Product

Consumers find product to be positive, highlighting the excellent quality and stunning appearance of the... See more

Quality

People report positive experiences with quality, highlighting superb finishes, sturdy security features, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful sales reps and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great sales as no pressure. Excellent quality service and fitting. Lee the fitter was exceptionally clean and tidy. He worked all the time and cleaned up as he went along and and left us with no trace... See more

Company replied

Rated 5 out of 5 stars

Gary and Reece installed conservatory glass and front door with side panel. The quality of products are amazing and no middle man,which means a more reasonable price than the big companies. We ha... See more

Company replied

Rated 5 out of 5 stars

Just had some windows and a front door fitted, having used 2st GlassUK before we knew what to expect, would definitely use again and recommend. And a special mention to Steve who installed, great blok... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 1st Glass UK were fantastic from start to finish! They were extremely flexible, had great communication throughout, and really put customer satisfaction first. Lee, the installer, was... See more

Company replied


Company details

  1. PVC Windows Supplier
  2. Door Manufacturer
  3. Door Supplier
  4. Double Glazing Installer
  5. Window Installation Service
  6. Window Supplier

Written by the company

Opening Offer £225 off per window £325 off per door (includes composite)


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,088)

652 reviews in the last 12 months

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Rated 5 out of 5 stars

Gary and Reece installed conservatory…

Gary and Reece installed conservatory glass and front door with side panel.
The quality of products are amazing and no middle man,which means a more reasonable price than the big companies.
We have had 1st glass before and had no hesitation about using them again.
Gary and Reece did a beautiful installation were kind and polite and cleaned up after themselves.
Would highly recommended this family run company.
Yvonne Salari

7 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 2nd 1st Glass Uk experience was again perfect for you Yvonne, we always aim to please.
Gary and Reece would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish. Good advice given when I ordered my composite door.
Survey completed quickly & date for installation given.
Good communication all the way through.
Installer James was polite, professional & thoroughly clean up after.
5 star job, will definitely use again.

17 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Sarah, we always aim to please.
James would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your fantastic honest review its very much appreciated.

Rated 5 out of 5 stars

The best by far!

Adil and Junaid were polite friendly and efficient great job l would 100% recommend 1st glass the sales team surveyors and installers are all great guys....l will use this company every time in future l am super pleased with their work its top quality fast no nonsense !

10 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Cheryl, we always aim to please.
Adil and Junaid would like to thank you for your recognition of there workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Absolutely fantastic from start to…

Absolutely fantastic from start to finish! Highly recommended Chris and Anthony completed an excellent job on my front door and I’m so happy with my purchase. Happy customer.

17 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Gemma, we always aim to please.
Chris and Anthony would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your fantastic honest review its very much appreciated.

Rated 5 out of 5 stars

Excellent company

From deciding to proceed with 1stGlass uk due to the quality of their product for the cost compared to other companies was the best decision, service from sales to installation was seamless, Lee Jones our installer arrived on time was pleasant and polite given our install was not a straight forward one this did not phase him the job was completed to perfection the area fully cleaned and full working instructions given before he left.
Follow up call from the company to ensure all went well and we are satisfied.
If you are thinking of a composite door or any other product I would not hesitate to recommend 1st Glass uk.

16 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Jacqueline, we always aim to please.
Lee is a real credit to the company he always goes the extra mile for customer satisfaction. He would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation adding "it was a real pleasure".
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your excellent honest review its very much appreciated.

Rated 5 out of 5 stars

Just had windows ,door and patio doors…

Just had windows ,door and patio doors done excellent service from first point of contact to fitting.
Adil and Junaid were the fitters they were polite ,respectful of our property even though it is empty !,contacted with an arrival time on both days which they arrived on time .Really happy with everything would recommend 1st glass .

13 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Joanne, we always aim to please.
Adil and Junaid would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Really pleased with the installation of my new front door

Really pleased with the installation of my new front door installer Lee was very friendly and left no mess .

16 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Susan we always aim to please.
Lee would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Stuart and Dan were a joy to have round…

Stuart and Dan were a joy to have round and very professional and helpful x will definitely use them again.

16 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you, we always aim to please.
Stuart and Dan would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company.
The guy’s are friendly and so helpful, with a great sense of humour also.
Kept in contact through the whole process.
Lee fitted the doors perfectly and was a really nice guy.
Would highly recommended 1st Glass.

17 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Susan, we always aim to please.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your fantastic honest review its very much appreciated.

Rated 5 out of 5 stars

Lee nailed it

We recently had our front door and French doors fitted and we couldn’t be happier with the result. The quality of the workmanship was excellent.Lee was professional, friendly, punctual and left everything clean and tidy when finished. We would highly recommend them.

2 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Dawn, we always aim to please.
Lee is a real credit to the company he always keeps our no mess no stress policy for our customers ensuring a perfect installation. He would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Absolutly fantastic service from start…

Absolutly fantastic service from start to finish, they have done an amazing job with our windows and doors the quality of our windows and doors really bring a new lease of life to our home and have already had compliments of how good they look,and they really do look Amazing, can I also give a big shout out to dan and stew, them guys were brilliant, professional and very hard working other than our windows and doors now been brand new you wouldn't even know they had been as they even cleaned up all there mess afterwards, thank you guys soo much your the best

13 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Bev, we always aim to please.
Dan and Stuart would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time of your day to write us your fantastic honest review its very much appreciated.

Rated 5 out of 5 stars

We had 2 doors and 9 windows fitted…

We had 2 doors and 9 windows fitted 14/07/26 we absolutely love them I would highly recommend this company and the two fitters gary & reece explained everything to us . Cleaned up during and after the job was done
Really polite guys thanks

14 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Mark, we always aim to please.
Gary and Reece would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated

Rated 5 out of 5 stars

What a great team...very curtious hard…

What a great team...very curtious hard working and clean as you go attitude.would recommend them 100%, finished product excellent. Can't speak highly enough of service from start to finish.. Great work from Pete and Scott.

13 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Bernard, we always aim to please.
Pete and Scott would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Just had 3windows fitted by Lee lovely…

Just had 3windows fitted by Lee lovely guy very polite and cleaned up after himself would definitely recommend 1st glass uk very happy with the results

13 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Linda, we always aim to please.
Lee would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1sxt Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.

Rated 5 out of 5 stars

Amazing company with a first class…

Amazing company with a first class service. I was kept informed at every stage from ordering to installation. Lee the installer came exactly in the agreed time and date . He was extremely friendly did an amazing job of fitting the door it looks amazing and is excellent quality -He took everything away including the old door and cleaned up . You wouldn’t even know he’d been except for leaving me with a beautifully fitted new front door I am totally delighted with it and couldn’t recommend the company highly enough

2 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Tracey, we always aim to please.
Lee is a real credit to the company, he always upholds our no mess no stress policy for our customers to ensure they get a perfect and stressless installation. He would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your amazing honest review its very much appreciated.

Rated 5 out of 5 stars

From first meeting with this company to…

From first meeting with this company to choose my front door. To the surveyors visit then installation the service was first class everything was smoothly dealt with the quality of the door is fantastic the price was excellent the level of service was first class and James the gentleman that came out to fit the door was superb he done a sterling job quick easy and hassle free a lovely lad. Who even seen a minor problem that he wasn’t happy with and returned with a replacement a credit to this company overall I would recommend this company to anybody that wants a great job and finish at a reasonable price

7 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Catherine, we always aim to please.
James especially would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated and has been an absolute pleasure.

Rated 5 out of 5 stars

Excellent customer service and the…

Excellent customer service and the fitters Gary & Reece were amazing. Helpful, polite and quickly fit the door leaving no mess.

10 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you as we always aim to please.
Gary and Reece would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your excellent honest review its very much appreciated.

Rated 5 out of 5 stars

Excellent service and quality doors and…

Excellent service and quality doors and windows. Pete and Scott did a great job, all was tidied up and to a high standard. Will be using them again in the future. Would highly recommend.

9 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Jamie, we always aim to please.
pete and Scott would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your excellent honest review its very much appreciated.

Rated 5 out of 5 stars

Fabulous job

Turned up on time, very courteous, Stuart and Dan introduced themselves, very clean and tidy, left no mess. Very good neat job. Over the moon with the job they did. Would definitely recommend Stuart and Dan to others.

8 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Shaun, we always aim to please.
Stuart and Dan would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your fabulous honest review its very much appreciated.

Rated 5 out of 5 stars

Stuart and Dan were amazing

Stuart and Dan were amazing, friendly and professional. They made sure i was 100% happy with my new door and made sure I had all the information I needed. I would definitely recommend 1st glass to my family and friend. I will be back lol.

7 July 2026
Unprompted review
1st Glass UK logo

Reply from 1st Glass UK

We are delighted to hear your 1st Glass Uk experience was perfect for you Vanessa, we always aim to please.
Stuart and Dan would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass Uk we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated and we look forward to hearing from you for your next install :-)

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