1st Formations Reviews 

23,570
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for making the business registration process fast and completely straightforward. People also appreciate the responsive customer support, noting that queries are always answered promptly with clear guidance. Reviewers highlight that the official website is extremely intuitive, and all incorporation steps are handled efficiently without unnecessary stress. However, some people mentioned issues with delayed communication, missed messages, and occasionally unresponsive email support. A few consumers also experienced frustrating delays regarding mail services, administrative fees, or lengthy compliance verifications.

What people talk about most

Service

Users describe positive interactions with service, highlighting that the entire setup process is quick,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a simple and stress-free... See more

Staff

Reviewers express great satisfaction and appreciation regarding the staff, highlighting prompt, professional,... See more

Customer service

Consumers find customer service to be exceptionally positive and supportive. Reviewers consistently mention... See more

Response time

Reviewers highlight positive aspects of response time, noting that customer support responds promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never been proud to give a five start rating like today. 1st formation on another level when it comes to speed, consistency, care, understanding and empathy. I truly was empressed and I am happ... See more

Company replied

Rated 5 out of 5 stars

I had an awesome experience with 1st Formation. The service they provided was excellent from start to finish. I am truly grateful for their step-by-step guidance throughout the entire company registra... See more

Company replied

Rated 5 out of 5 stars

The experience was good but there is only ne thing i believe could be done better, and that is as follows: When you get a new client and that client pays, i would suggest you allocate an account manag... See more

Company replied

Rated 5 out of 5 stars

Card management service: I wanted to remove my personal card from the year before. I added a business card. Online there was no removal of the old card. So phoned up the help line, gave my security,... See more

Company replied


Company details

  1. Company Registry
  2. Business Administration Service
  3. Business and IT Consulting Agency
  4. Business Management Consultant
  5. Business to Business Service

About 1st Formations

Written by the company

1st Formations are leading online company formation agents in the UK. We provide a range of formation packages for incorporating companies limited by shares, limited by guarantee and limited liability partnerships.

We also provide a range of address services, including registered office, director's service address and mail-forwarding facilities, with our prestigious location in London's Covent Garden.

If you have any questions please contact us by telephone, e-mail or live online chat, and one of our highly knowledgeable team members will be happy to assist you.

About us

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

24K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(23,570)

1,205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Service

I would recommend this company to all the entrepreneur who wants to start a business who don't own the property or place to work from. I will be keep using their service. They have been brilliant with their communication and paperwork over all phenomenal service.

29 June 2026
1st Formations logo

Reply from 1st Formations

We are so glad we could be of help! - Shan at 1st Formations.

Rated 5 out of 5 stars

Quick and easy company set up

Straightforward company set up, done quickly. I've had some delays around setting up banking as an international director but that's a separate issue. For 1st Formations, so far so good!

25 June 2026
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Reply from 1st Formations

Thank you for your kind rating, Kylie! - Shan at 1st Formations.

Rated 5 out of 5 stars

Really nice

Really nice, support team that goes above and beyond to help.

30 June 2026
Unprompted review
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Reply from 1st Formations

You are very welcome, Matthew. Thank you for your kind review! – Shan at 1st Formations.

Rated 5 out of 5 stars

The entire process was simple and wellThe entire process was simple and well organized. The instructions were clear, easy to follow, and made each step straightforward.

The entire process was simple and well organized. The instructions were clear, easy to follow, and made each step straightforward. Overall, it was a smooth and hassle-free experience.

29 June 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind rating, Toga! - Shan at 1st Formations.

Rated 5 out of 5 stars

Excellent

Everything was great, very intuitive, a very friendly and dedicated team, and incredible turnaround times. 10 out of 10!

25 June 2026
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Reply from 1st Formations

Thank you for taking the time to leave us a review, Victor! - Shan at 1st Formations.

Rated 5 out of 5 stars

Thank you

Thank you, you made the process much easier for someone like me who is new to all of this. Highly recommend your service.

22 June 2026
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Reply from 1st Formations

Thank you for your kind review, Sara! - Sophia at 1st Formations

Rated 5 out of 5 stars

Josh,

Josh,
The customer service assistant i spoke to was patient and very thorough in his responses even when i was confusing things, very much appreciated the help

29 June 2026
Unprompted review
1st Formations logo

Reply from 1st Formations

Thank you for your kind comments, Stephen! Your feedback has been passed to the relevant person! - Sophia at 1st Formations

Rated 5 out of 5 stars

Very nice and easy-to-follow process

Very nice and easy-to-follow process. Make it quite easy, and I really like the experience I was having. It was great and effortless.

23 June 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind review, Andrzej! - Sophia at 1st Formations

Rated 5 out of 5 stars

Quick and easy

Quick, easy, accurate

24 June 2026
1st Formations logo

Reply from 1st Formations

Thank you for your kind review, Addison! - Sophia at 1st Formations

Rated 5 out of 5 stars

Excellent company

Excellent company! They gave me the opportunity to register a new company, and the whole process was easy and smooth. The team was very helpful, professional, and supportive throughout the process. I don’t remember the name of the staff member who assisted me, but she was absolutely amazing. She was kind, patient, and incredibly helpful, and I’m so grateful for her support. I truly appreciate the excellent customer service and highly recommend this company to anyone looking for reliable business registration services. Thank you!

25 June 2026
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Reply from 1st Formations

Thank you for your kind comments, Mr Idow! We are delighted to hear about your experience - Sophia at 1st Formations

Rated 5 out of 5 stars

Good company

Good company

24 June 2026
1st Formations logo

Reply from 1st Formations

We are so glad we could be of help, Allan! - Shan at 1st Formations.

Rated 5 out of 5 stars

Thank you

Everything is greate.

23 June 2026
1st Formations logo

Reply from 1st Formations

You are very welcome, Mohamed! Thank you for your kind review! – Shan at 1st Formations.

Rated 4 out of 5 stars

Took over a week to sort out with a few…

Took over a week to sort out with a few issues, but 1st formations sorted it all out and kept me informed throughout the process. Would recommend.

23 June 2026
1st Formations logo

Reply from 1st Formations

Thank you for taking the time to leave us a review! - Shan at 1st Formations.

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