Enjoy the View / 1st Folding Reviews 

I bought my bi fold doors from 1st Folding doors 7 years ago. I have been very happy with them. They look beautiful in use with the very large glass panels and internal blinds. It was only recently after 7 years i experienced a fault that needed correcting i contacted the company and got an email back from the owner as well as the service department. Without any quibble they booked an appointment for the engineer. John the engineer visited and serviced and corrected all faults he found even ones that were not obvious to me at the time all completed under the guarantee. Needless to say the doors are once again working as good as when they were first installed. John The engineer was knowledgeable courteous and explained everything asked. It has been a pleasure doing business with this window and door company and would recommend them to others as they were recommended to me over seven years ago.

Our doors were installed by 1st Folding 8 years ago and they have been fantastic. They look great, our kitchen is warm and draft free and the security is great. This year they required some maintenance and 1st Folding have been brilliant. Can't fault the service. Many thanks.

Whilst we had minor issues with post-installation repairs (as the manufacturer had supplied the incorrect gaskets), the 1st Folding team have responded and procured a speedy repair. The doors and skylight are very attractive and other than the gaskets we have been extremely satisfied.

Competitive pricing, good timelines and brilliant service!

One of our neighbours used 1st Folding Sliding Doors and we loved the look and style of the windows fitted to their house.

Marcus came out to do the survey and was reassuring ahead of and after we placed the order as I had a few questions about the products and finish.

Our fitters 'Chico' and Jen were brilliant! They're really experienced and went above and beyond to make sure the product was fitted well and had a good finish. This meant having to come out again a couple of days later as some of the trimming was scratched on arrival. During the final fit, they kindly stuck back for an extra 20 mins while we dashed back home after our builder disappeared and left the house unlocked. Thanks for everything guys!

My experience Thus far has been excellent. Our key broke in the sliding door and Zaineb had be a slight to deal with. prompt. kind and to the point. We have yet to have the door fixed but if the rest of the service reflects her enthusiasm and commitment, we shall be extremely pleased. Well done!
Ramesh Patel

The doubleglazed toughened glass was replaced due to a lawn mower incident. Went through the insurance and 1st sliding were quick and efficient to quote and were able to carry out the work quicker than the insurance approved glazers.
The experience of getting a quote from the insurance company was slow and inefficient compared to 1st Sliding! And they fited it quickly, friendly and efficiently!
Thanks!!

Delighted with our Cortizo door, Dan & Jen were brilliant, removing the old door and frame (we need to make good the inside) and then putting in the new door, such a professional job. And big thanks to Danny for the vision and advice when he came round for the survey. Cheers!

We ordered slimline sliding doors with heritage bars and a roof light. They were installed this week and they look awesome!
We were so happy with the service from start to finish; from first contact with the sales team (Sahonna and Anastasia, to being invited to visit Seble's house to see the sliding doors in situ, to Richard the surveyor, to Marcus and Danny for their advice, to the installation guys who were amazing and everyone else. We did a lot of research before deciding which company to go with. These guys were competitively priced and the overall impression we got from our dealings swung it in their favour. We are so happy with how the doors look, and the rooflight, and we have and will recommend them to anyone looking for anything like this.

I’m writing to recommend 1st Folding for patio doors and windows.
Excellent quality products and faultless fitting.

1st Folding recently installed some bi-fold doors in my house, the were on time, on budget and answered any queries promptly. I am delighted with the doors, they look fantastic. Thanks to all the team, but also to Dan and Jen who did a great job with a last minute cat flap and all round checking up of the doors.

Great service from start to finish, initial survey to installation was all excellent. All timings and prices were as stated, everything was clear and sliding doors are of a high quality. I would highly recommend.

Supplied and installed bifold doors for our new extension - they are absolutely fantastic. Reasonable price but super high quality and great customer service. Highly recommend!

visited the showrooms on 3rd September 2021 and promptly arranged a site visit which happened. We then repeatedly chased for quotes to no reply. When they were sent they were repeatedly wrong. Finally able to pay sizeable first deposit once quotes correct. Waited a few months, periodically chasing, to no reply. Site visit happened again and all measurements were taken from scratch. Was informed that nothing had happened to our order in the meantime. Chased for quotes & were sent wrong repeatedly. Finally placed order.
Complete silence from the head office. Every time I chased for an installation date I got the same one line stock reply. Even if they had been human and said they were sorry but it was difficult times it would have been better than being made to feel like a total inconvenience. People also only replied to emails once I cc’d their bosses in which is so depressing. Doors and windows finally installed on Feb 15th 2022, 5 months later. 3 glass panels were made to the wrong size despite the huge wait and two site visits. Sent several emails to head office explaining what had happened - no reply
Spoke to someone in office who explained new glass would be made - no apology at all, but promised it would be expedited and be done within a week.
Two had been scratched during install. Sent an email complaining. First time I have complained during this whole process despite non existent customer service
Received a reply. No apology but having a go at me for questioning their customer service and asking me to send photos of scratches
Sent photos - no reply.
Chased up via email one week later, no reply
Finally got a reply with a new installation date two weeks later ( three weeks from date when we were promised it would be done in one week ) again no apology for delays in replies, for windows being made to wrong size, for scratched windows and our house being left in a mess - just a blunt few lines in an email about new installation date.
Three weeks later Fitters Daniel and Jen came with the new windows and were great but instead of the two replacement windows and 3 panels for the door they had been given the 3 door panels twice and no other windows. They also hadn’t been briefed on the extent of the job so didn’t have all the parts they needed. We were left with no trickle vent so there was a gap to the outside , expandable foam showing, two scratched windows, unfinished sill and surround and door not opening or closing properly. Dan and Jen were very apologetic which made a nice change as no one else has said sorry.
The fitters reassured me that the missing two windows were ordered again along with all the other needed parts and that it would only be a week. I emailed 1st doors twice (to 5 different email addresses ) explaining that the order was wrong again and asking if we could have Dan and Jen for the next and hopefully final fit! - no one replied to either emails.
When we did get a reply it was someone we hadn’t heard from before who was helpful and finally said sorry, but we were told it would be a month before next visit unless they could bring it forward.
We replied explaining how we didn’t feel a month again was acceptable and asking if someone could at least come and fix the windows so we didn’t have a hole to the outside world and visible expandable foam everywhere - no reply.
We followed up with an extensive list of everything that needed to be done / ordered / fixed so that the next visit would hopefully be the last. We also requested that all glass be inspected before loading on to the van so we don’t get scratched glass again.
Fitters turned up on 9th April. We weren’t given a time and had been waiting to hear if we could have a date that wasn’t a Saturday as Saturdays are really inconvenient to us - only to have them show up to our surprise on a Saturday afternoon. Good job we were in.
One pane of glass was scratched again. They will have to come back. Again. Seven months, three fitting visits and it’s still not complete.

Although the lead time was 10-12 weeks, my glazing wasn’t installed for 14 weeks, my own fault as I paid the deposit but did not state which colour I would like, the day of installation arrived and my glazing was installed, the doors and windows look fabulous, it is now warmer and more peaceful in my home,
So glad that I chose 1st Folding, Sliding doors, would recommend them for all glazing that you may require.

We recently did a kitchen extension and bought our origin bi-folds from 1st Folding Doors and got really good service from them. From our first visit to their showroom to the survey and then the installation, we were very happy with our experience. I would recommend 1st Folding Doors!

The 3 star is the slightly above the two average votes that I'd give the company. The product is EXCELLENT. 1st folding has a combination of 5 doors and windows for us. All non-standard with an impressive almost 3m high door. All look fantastic and we're very pleased - a top 5 star. So why the 3 star rating? The fitting service (and follow-ups_ - or complete lack thereof for the last door. Over a period of 8 months 4 different fitters came with wrongly sized doors, frames and don't know what... It was then finally fitted in a few hours by Jenny and Daniel who did a fantastic job. They took the time to check before they left the warehouse that they had everything they needed (and probably a couple of extras), apologised on behalf of the company when they arrived and then got to work. All very expertly done. I'm convinced if they had been given the job the first time around it'd have done the first time around and I would have given a sold 5-star rating. I would certainly recommend the product as for the service it's very up and down. I think they need to add a couple of people in the office with good client servicing background.

No matter how many years have passed, 1st Folding, will come and sort an issue out, even if it is probably not the fault of their work. Our sliding doors fitted in 2018 were not running as well as they should. There was absolutely no hesitation, or quibble they sent a team out to resolve the issue. This to me, is a sign of a great company. It is easy to sing high praise of a company that has just completed the work, but the test of time, is the true indicator, to whether your contractor, is as good as you hope they are. Can't recommend them highly enough and we are beyond happy, with how well the doors are now running. Great support, from the office to the guys on site. Thanks again.

We purchased a frameless lantern and frameless box window from 1st Folding. I have included the not so good, and the good and the great below:

The not so good:
- The company does have staffing issues (like most industries at the moment) and communication (through the official channels) is a challenge.
- The lead time was fairly sizeable from deposit to installation. A lot of it is out of the company's control such as getting materials into the country, etc but you can't help but think they may benefit themselves and their customers by putting a hold on taking orders until they can fulfil the backlog.

The good and great:

- The finished article is extremely impressive. We are super happy with the end result and everything has been finished to a really high standard. The product itself does represent value for money.
- I want to make a special mention for Danny who ended up giving me his personal number to get round the communication difficulties I had been having. If it hadn't been for him, we would still be waiting for our glazing to be fitted and I am very grateful for his hard work and effort. I hope his department is recruiting to take some pressure off his back!
- Ally the surveyor was also very knowledgeable and was a big help onsite making sure everything was in order for fitting.
- Both fitters also did a great job, ensuring they turned up on time and worked hard to get everything fitted well within the allocated time. Again the finish was of high quality and we are really happy

All in all, very happy with the final result and the effort to keep moving things along was worth it in the end. Thanks again to Danny for getting things over the line!

Hi Danny, your service engineer Paul came and was great and replaced the kickplate on the tall door and now able to be all adjusted and lubricated and working perfectly, thank you so much 👍

Ordered window and patio doors in Spring/Summer 2021. Installation started and is still not finished. Window without a handle to open or vents fitted. Other small issues with the quality of parts and fitting. Most importantly, patio doors that don't lock - was fixed once but discovered they still weren't locking. Not happy with quality of products, fitting or resolution.
On the plus side, they look as good as any I looked at.