I ordered a pool cover from Rob in sales. He was knowledgeable and very calm and helpful. As I live in Portugal payment was not quite a straightforward as buying from the UK but he talked me through t... See more
Company replied
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See what reviewers are saying
What excellent service from Rob. My current pool pump is failing and I wished to ensure that any replacement would fit my current system pipework. Having provided images of my current pump, Rob quick... See more
Company replied
I was impressed not only with free delivery for orders over just £60 but with the technical advice given to me by Jo, then Rob when calling for help to get my chemical levels right. I shall now stick... See more
Company replied
I had a slight problem with one particular item purchased from 1st Direct Pools. However, Hayley from Customer Services quickly found a solution. A first class service by 1st Direct Pools, I would... See more
Company replied
Company details
Written by the company
Large UK Discount Swimming Pool & Spa Online Shop with Price Match Guarantee, Free Support, Free Next Day Delivery & Huge range of products carried in stock - 1st Direct Pools. Low prices on swimming pool covers, chemicals, heating, pumps & filters, li...
Contact info
Ambassador Business Park, SP8 5SE, West Stour, United Kingdom
- 0333 9004040
- enquiries@1stdirectpools.com
- www.1stdirectpools.com
4.7
Excellent
237 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Brilliantly quick delivery.
10 March 2021
Reply from 1st Direct Pools
Thank you for your feedback and taking the time to leave a review.
Customer Services
Excellent service
Everything I needed was in stock and delivery was extremely quick. Very satisfied, thank you.
5 March 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for leaving a review on your purchase. It is good to know you were happy with your experience.
Many thanks,
Customer Service
Very good prices and responsive service
Very good prices. On top of that I ordered something that in the end I couldn't use and they were very prompt in arranging a return and refund.
4 March 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to leave a review on your recent experience with us.
Kind regards,
Customer Service
excellent service
excellent service , great price and easy to use, what more you need?
2 March 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to leave feedback on your recent purchase. This is very valuable to us.
Many thanks, Customer Services
Excellent fast delivery of ALL products…
Excellent fast delivery of ALL products ordered. Super on line retailer
2 March 2021
Unprompted review
Reply from 1st Direct Pools
So happy to hear your feedback. Thank you.
Customer Services
Excellent Service & Value
Excellent value, prompt delivery and helpful customer service. I will definitely use again.
2 March 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to leave a review on your recent purchase.
Really pleased to hear you have had a great experience.
Thank you again, Customer Service
Have used several times before…
Have used several times before excellent choice and great prices
1 March 2021
Unprompted review
Reply from 1st Direct Pools
Thank you so much for your reply. We are really pleased to hear you are happy with the choice and prices offered.
Thanks again, Customer Service
Great product & service
Ordered solar pool cover with factory fitted leading edge. Arrived promptly, in perfect condition & easy to fit on our existing roller. As it's winter we will not actually have it in use at the moment but at least it's checked & all seems to be perfect.
26 February 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to leave feedback on your recent bespoke order and it's delivery.
Thank you again, Customer Service
Easy web site to use
Easy web site to use, next day delivery, happy days!
26 February 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for your feedback. Great to hear.
Great service as always
26 February 2021
Unprompted review
Reply from 1st Direct Pools
Thank you, that's great to hear.
Happy to recommend this company
Happy to recommend this company, we did have an issue with parts that were ordered, but they were extremely helpful in resolving the issue, excellent customer relationship always responding to my concerns in a prompt and polite manner. Corinna was a pleasure to deal with, will use them again.
Ian
25 February 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to leave a review on your recent purchase with us.
I am pleased to read to you were happy with the service we provided.
Thank you again, Customer Service
Swimming Pool Supplies
Good website, easy to order, competitive prices.
Fast delivery. Perfect. Thankyou
18 February 2021
Unprompted review
Reply from 1st Direct Pools
Thank you for taking the time to leave feedback on your recent purchase.
Many thanks
Customer Service
Arrived on time with no problems.
15 February 2021
Reply from 1st Direct Pools
Thank you for your feedback. It is much appreciated and great to know your experience went well as we would like to expect.
Kind Regards,
Customer Service
Reply from 1st Direct Pools
Thank you for taking the time to let us know about your recent experience using 1st Direct Pools.
Kind Regards,
Customer Servic e
Straight forward and simple
Straight forward and simple, package delivered within 2 days of order
can't fault, Jacuzzi up and running now :-)
15 February 2021
Reply from 1st Direct Pools
Thank you for taking the time to let us know about your recent experience using 1st Direct Pools.
Excellent service but still waiting for…
Excellent service but still waiting for receipt
15 February 2021
Reply from 1st Direct Pools
Thank you for taking the time to let us know about your recent experience using 1st Direct Pools.
I will arrange for your receipt to be emailed to you today.
Kind Regards,
Customer Service
Reply from 1st Direct Pools
Thank you so much for your feedback. It's always great to hear we are providing the service expected.
Many thanks again,
Customer Service
Reply from 1st Direct Pools
Thank you very much for leaving great feedback on your recent experience with us at 1st Direct Pools
Thank you again, Customer Service
Reply from 1st Direct Pools
Thank you for taking the time to leave your feedback. It really is such a help to hear how we have been doing.
Thank you again, Corinna
Excellent and quick service
8 February 2021
Reply from 1st Direct Pools
Thank you very much for your positive feedback.
It's great to hear you had a good experience with your purchase.
Many thanks, Corinna
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