1st Direct Pools Reviews 224

Great service from 1st Direct Pools. Iain Wallace was extremely knowledgeable and took the time to give clear, honest advice tailored to my setup rather than just selling. Very helpful throughout and made the whole process straightforward. Highly recommended.

Customer service is excellent, prompt and friendly. Goods arrive quickly, and stock levels allow swift despatch.

Excellent, went beyond expectations with advice and found the correct item, shipped straight away.

Having been a loyal customer for many years I wanted to say a big shout out to Hayley, Iain and the wider team who simply over deliver time and time again. Nothing is ever too much trouble, any rare issues are dealt with super promptly. I genuinely believe their customer service and product offering is THE BEST ON THE MARKET. High praise I know, but a fair reflection... Matt ( Bucks)

Rob was very helpful and made sure that I ordered the correct part for my pool filter.

Excellent friendly service when Rob helped me to order a number of items today….good value too thanks Mark

Hayley provided a fantastic service, she relayed a very professional and polite manner to my queries, her vocabulary and spoken English was second to none, a very pleasant and helpful person to resolve any problems.

1st class assistance and service.

Brilliant company to deal with. Very helpful on the phone and email, orders dispatch quickly. Cant fault them!

I phoned for advice to check specifications for a pool skimmer and found Steve to be super helpful. I am confident the replacement skimmer I ordered will be suitable as a replacement, with an extension collar also supplied. I have been very pleased with previous orders from 1st Direct Pools, excellent value for money and fast delivery.

Very helpful advice and received order by tracked delivery the next day.

Very pleased with this company.

Bought a connector as replacement for a part from a different supplier that never arrived.

Quality looks good - very solid feeling part.
Price is good - about a third of what I paid for the non-arrival. Wish I'd looked here first.
Next day delivery for just £7. Bargain.

Recommend this company.

I dealt with Steve Batey, service was immidiate even though we had a lot of questions which were all answered straight away, some out of hours, but got exactly what we needed (hopefully) payments were a breeze and very knowledgeable very helpful and great prices as well.

Have dealt with 1st Direct Pools for a couple of years now and always had great service.
If a part isn’t obvious on the website, a quick phone call and one of the great sales team will find it. If it’s not something they stock, they will go out of their way to contact other suppliers to find it.
With free next-day delivery over £60 order and retail prices that are generally better than certain “trade only” pool supply companies, they’re my go-to for all things pool and hot-tub related.
As a sole trader, access to such low prices has enabled me to provide highly competitive quotes to customers

Very good product advice on the phone and a friendly service overall.

I dealt with Iain Wallace each time I phoned for advice before purchasing products for my Endless Pool restoration project. Iain was very patient with my questionning and informative with his answers, backed up by the appropriate specifications and calculations. He was positive and fastidious in his approach, which gave me confidence to order what I needed at great prices. I am happy to recommend Iain and Ist Direct Pools to interested parties.

Iain at 1st Direct Pools found me a replacement handle for my pool cleaner which I had hunted high and low for and could not source. I have use 1st Direct Pools on several occasions and found them very helpful, knowledgeable, efficient and competitively priced. I highly recommend 1st Direct for any pool owners.

Iain Wallace was exceptionally helpful and knowledgeable M, he went above and beyond to source the correct part for my pool even talking to other suppliers. Excellent service and extremely friendly guy, many thanks Lisa

Great prices for all your pool equipment, and good advice at the end of the phone if needed. Thank you Steve for your help