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1pMobile Reviews 

19,959
•
TrustScore 4 out of 5

4.2

Mobile Network Operator
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Review summary

Created with AI, based on recent reviews

Evaluating 1,508 reviews, reviewers had a great experience with this company. Customers highlight the excellent value for money and affordable pricing, noting significant savings compared to previous providers. Many appreciate the strong service quality and reliable network coverage, comparing it favorably to EE's performance. People also found the switching process and account setup to be very easy and smooth, making the overall user experience seamless. However, while some customers praised the customer support as good or outstanding, others were dissatisfied. Reviewers reported difficulties reaching human agents, experiencing slow response times, or finding emails and calls went unanswered. A few also faced issues with account management, including problems with number transfers or login difficulties.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that transferring numbers is often easy and quick,... See more

Price

Reviewers mention positive feedback about price, with many finding the costs extremely competitive and a... See more

User experience

Clients share positive opinions on user experience, with many finding the setup process seamless and... See more

Value for money

Customers consistently express satisfaction with the value for money, often highlighting significant savings... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting non-existent or appalling... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm new to 1pMobile and so far I've been impressed with the value offered. I'm a light user and don't need massive data bundles. It's good that there are still networks out there that cater for people... See more

Rated 4 out of 5 stars

Mobile service is great, the same as my previous EE contract but better price and roaming included. No complaints with the mobile service so far. Would be 5 stars if the 1p website was more stable as... See more

Rated 4 out of 5 stars

I changed from my existing provider to 1PMobile mainly because I wanted to use the EE network, which has better coverage in rural areas, but I didn't want to pay the EE price. The transfer, includin... See more

Rated 4 out of 5 stars

I am using this for the last few weeks. Overall, it is working fine but only with 4G connection. I haven't received any 5G service in my phone during this whole period. I live in London and I have to... See more

Company details

  1. Mobile Network Operator

Written by the company

We were formed with the purpose of providing a straightforward mobile tariff that offers great value for money to low and medium phone users. It's our mission to provide low cost calls, texts and data without asking people to commit to lengthy contracts or buy restrictive bundles which can lead to additional charges. With no contract to sign, no credit checks and the option of keeping your number, we are on a quest to save you money by offering the UK's cheapest PAYG mobile tariff.

Contact info

4.2

Great

TrustScore 4 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(19,959)

1,353 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

1 P MOBILE pay as you LOW

After many years of poor service to my spare phone I have found a company that only charges for what I use!!
I would recommend 1p MOBILE as a great p.a.y.g. sim provider!!!
Good coverage and all the features you need @ 1p for text, emails, and 1p a minute for calls !
EXCELLENT

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I'm not a new user

I'm not a new user, but started a second SIM with the wrong form of startup, contact with 1P produced their usual prompt and corrective response, ( yep, that's right I've made mistakes previously). This is the sort of response we should obtain from all service providers but it's not the norm these days. Very well done, keep the others on their toes. Thank you very much for clear precise help.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

What do you want in a MVNO plan?

Recently made the switch from EE to penny mobile, with the following features:
1. Great 4G cover (because 5G is still patchy in UK)
2. Uncapped speed (if you are near a mast, I have seen 900Mbps downloads)
3. Email 2FA (but I am hoping they might do authenticator or passkeys in the future)
4. ESIM
5. 30 day rolling with no price increase
6. EU roaming

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service and value for money.

Great service and value for money.
Was a bit nervous about leaving my previous provider as I've always been with one of the "big" names.

No problems at all. Swapping my number to the new SIM was very easy and smooth. Lots of updates and information while it was going through.

The actual service is as good or even better then my previous provider. They use the EE network with no restrictions.

Now I'm paying a lot less per month, got a bundle on a monthly rolling contract, with an improved service.

If you're thinking about using 1p Mobile I can highly recommend it.

10 March 2026
Unprompted review

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