PetMeds Reviews 

PetMeds has completely screwed up my prescription order and failed to ship it in a timely manner. After three calls with 46 minute wait times and agents who were not effective in their roles, I got Laila - who changed my whole experience. She and her manager coordinated, resolved my multiple concerns, and provided expedited shipping. Laila was kind, courteous, and extremely helpful.

The representative I spoke with was OUTSTANDING! Knowledgeable, kind, funny and quick! Wish more experiences were like this one.

Rep was very pleasant and accommodating without hesitation.

Ms. Susie was extremely helpful and kind in assisting with my issue. I am very appreciative. Thank you and have a good day!

I’ve been having trouble with an order and a prescription. I’ve called multiple times in the last week and a half later this late morning on my 4th call I was lucky enough for my call to go to Iris. She was absolutely wonderful!! She took down all my information gave me a sense that she was going to take care of my problem. You are very lucky to have someone as efficient and professional as Iris on your team.

Customer Service Lady was Great!... Helpful and professional.

the representative was polite, professional. top notch. she is a keeper

Difficult, if not almost impossible to speak with a Human.
They want you to speak to a AI computer. I want to speak with a Human.
My Cat will not eat their Wet Food, with a product I bought from them.
I need to Return the Product.
Awaiting a Call Back now because I waited on hold for 20 minuites. I did get a call back and now waiting for my return label.

Good communication. Sincere and caring customer service. Tiffany detailed all the steps that PetMeds would take to resolve the issue and waived the expedited shipping charge to insure my Shilo’s well being and my peace of mind.

Representative was nice and helpful. Wait time to speak to someone was very long though...about 20 minutes.

The Customer Team member was very kind and helpful. She expedited the order since I have no medication remaining.
Last year with the renewal, I was the go-between to try to get the Rx filled. I think the pharmacy and provider should work it out between themselves, not the client caught in the middle. This year, so far, is working out.

The woman who took my call was cheerful, efficient, proficient with the ordering system, and made sure I understood all of my options before I made decisions with both of my product orders!! She was FANTASTIC!!! I told her I wish I could hug her!!

wonderful customer service and prices

Great representative, very helpful and service oriented… Thanks

Great communication & customer service.
Very friendly and easy to understand, Very professional.

I had tried to send several emails for my orders but it didn’t work and I was surprised to get such a competent lady to help me with my order by phone.
She made my day! Thank you again.

The representative was kind, patient, and helpful. An additional discount was applied and greatly appreciated.

Associate was very helpful.

i tried to reach pet meds as they made a mistake in my order and I needed to speak with a person.
I got a recording that said it was over a 10 minute hold. As I'm writing this message I've been on hold for over 90 minutes and have become very angry and want to cancel my order. I will never deal with tis company again

Leila was extremely helpful. As asset to your company