I love how they answer the phone quickly. The delivery is important to me because sometimes I decide to order at the last minute and can have my contacts right away. However, the packaging seems a l... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
LOVE this company!!! Amazing personal who are absolutely professional with a friendly personal touch. This was my third time ordering and sure tell my friends and family how great they are. Save me... See more
Company replied
I was on a 12-day visit to help Mom when Dad was hospitalized, realized I had brought double of the Rx for one eye and therefore lacked the Rx for the other eye, and also had to extend my stay by two... See more
Company replied
I was able to use the chat function to ask questions about placing my contact lens order, the associate was very helpful and knowledgeable, plus helped with getting the prescription from my doctor. It... See more
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Company details
Written by the company
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
Gajillion Percent Promise
All of our contacts are backed by a Gajillion Percent Promise, which means if you have any issues we'll take care of it.
We offer free exchanges, returns, and replacements with 24/7 customer service online or over the phone. Call us at 1-800-266-8228, chat us online at www.1800contacts.com/contact-us, or text in at 41800. We'd love to hear from you!
Contact info
4.6
Excellent
2K reviews
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Reply from 1-800 Contacts
We're so glad to hear that you were satisfied with the ordering process. That's awesome! Thank you for your wonderful feedback.
Excellent service
Excellent service, I will definitely buy from you again. The personal attention was very personal and that made me feel very confident. They kept me informed throughout the entire process until it arrived, and it didn't take long at all.
7 July 2026
Reply from 1-800 Contacts
Thank you for your wonderful review! We are so pleased to hear that you experienced excellent service and felt confident throughout the process. We appreciate your kind words and look forward to serving you again!
Reply from 1-800 Contacts
We are so happy to hear that you experienced fast, courteous service and found our prices reasonable! Thank you for sharing your positive feedback.
Reply from 1-800 Contacts
We're thrilled to hear that you were pleased with our prices and the speed of your shipping! Thank you for sharing your positive feedback.
The customer service is amazing
The customer service is amazing, even called my eye doctor for me!
14 July 2026
Reply from 1-800 Contacts
We're so happy to hear our customer service was amazing and we could assist with your eye doctor!
Very easy process
Very easy process! Gave information and prescription over phone and they confirmed with my ophthalmologist. The contacts arrived in 2 days. Overnight option was available.
15 July 2026
Reply from 1-800 Contacts
We're so glad to hear that your ordering process was easy and efficient! It's wonderful to know that your contacts arrived quickly. Thank you for sharing your positive experience!
shipping is always so fast
shipping is always so fast. prices are high but worth convenience and peace of mind for me.
14 July 2026
Reply from 1-800 Contacts
We're so happy to hear that our fast shipping provides you with convenience and peace of mind! We truly appreciate your understanding regarding our pricing.
Reply from 1-800 Contacts
We're so pleased to hear that your ordering experience was quick and easy! We truly appreciate your positive feedback and look forward to your continued business.
It was so easy and fast
It was so easy and fast! I ordered some contacts from my doctor a few days before. And I ordered the rest of my contacts from one 800 contacts because I saw the price. The one 800 contacts order came in first and was cheaper! I literally got it the very next day!
14 July 2026
Reply from 1-800 Contacts
We are so happy to hear that you had such a positive experience with us! We appreciate you sharing your feedback and are thrilled that you received your order so quickly and at a great price.
Nice associates but something seems to…
Nice associates but something seems to go wrong often with orders, products, and prices. The online prescriptions are a problem, from fees and price issues to access and vague expirations.
The website shows you recommendations that are not consistent with your prescription/needs.
To say, good associates, but bogged down by chats where people tell you they’re thrilled to help and how awesome everything but then can’t help with most problems. The lenses are also very expensive. How could I possibly have a good experience if the thing they sell is barely covered by insurance and not cheaper than competition. Same prices.
It feels like they want you to spend a lot of money all year long. Shame. People don’t have money.
13 July 2026
Reply from 1-800 Contacts
We appreciate you taking the time to share your feedback and experience. We are genuinely concerned to hear about the recurring issues you've experienced. We understand your frustration with the cost of lenses and the challenges with insurance coverage. One of the things that sets us apart from other retailers, is our Best Price Guarantee. We strive to not only have competitive pricing and offer an unbeatable guarantee that goes along with it. We hope that we get the chance to make your next experience a great one!
Easy to order
Easy to order, affordable and arrived on time. I could not expect anything more.
11 July 2026
Reply from 1-800 Contacts
Thank you for taking the time to leave us this wonderful review! We are so pleased to hear that your ordering experience was easy, affordable, and that your items arrived quickly. That's what we aim for! :) Thanks for sharing!
One 800 contacts treating me really…
One 800 contacts treating me really well when I was ordering my contacts. They got me my contacts quickly overall, it was a great experience.
10 July 2026
Reply from 1-800 Contacts
We are so happy to hear that you had such a great experience with us and that your contacts arrived quickly! Thank you for your kind words.
A++ for Yevone in Customer Service
I just spoke with Yevone in customer services and was so impressed with how helpful she was. Due to my own fault, my order got returned to sender. On the very first ring I was greeted by an actual person. Without even asking she reshipped the order with express shipping, despite their system still showing delivered. The whole thing took 3 minutes. Yevone was so nice and helpful. It was almost shocking after dealing with other mercents call systems. I'd give it 10 stars if I could.
25 July 2026
Unprompted review
Reply from 1-800 Contacts
We are so glad to hear about your positive experience with our customer service team! It truly makes our day to know that we could resolve your order issue quickly and efficiently. We always strive to provide helpful and friendly support, and it sounds like we succeeded in your case. Thank you for sharing your kind words; we deeply appreciate your feedback. We'll make sure to give the shout out to Yevone!
Reply from 1-800 Contacts
Yay! We are so happy to hear that you had an excellent experience with us! We truly appreciate your continued loyalty and look forward to serving you again.
Great
Great, fast and easy process. Had the exact brand of contact my doctor recommended; I misplaced my prescription but customer service worked within minutes to upload to make sure my order was perfect to the t!
So glad I trusted the other great reviews to make 1-800 Contacts my trusted company.
9 July 2026
Reply from 1-800 Contacts
We're so glad to hear you had such a great, fast, and easy experience! It's wonderful that our customer service team could quickly assist with your prescription to ensure your order was perfect. Thank you for trusting us!
Reply from 1-800 Contacts
Thank you for the feedback around the pricing. We are so sorry to hear the pricing did not meet your expectations. We would love to see how we can help. We have a terrific Best Price Guarantee and an unbeatable Satisfaction Guarantee on all our lenses. We would love the chance to help you with your eyecare needs.
Amazing customer service
When I ordered to the wrong address by mistake they gave me a complete refund and fixed the issue immediately. They always take care of me and I’m talking to a real person when I call. I also like how easy ordering is.
9 July 2026
Reply from 1-800 Contacts
We're so glad to hear that we were able to help you out quickly and efficiently! It's wonderful to know that you appreciate speaking with a real person and find our ordering process easy. Thank you for your kind words!
1800 contacts cancelled my order…
1800 contacts cancelled my order because they screwed up and called the wrong eye dr when I had already sent my new prescription with my new eye dr to their 5 digit text number. I even called that order in and the lady said it was all set. Fast Forward a week and I see they cancel the order because of their mess up (only found out via email, no call or text). When I called again the lady wasn't any help and had an attitude because i told them they could refund everything. Problem is they will not refund the $120 for the 2 unopened boxes of contacts that i had already returned to them that was my old prescription. The lady just kept saying she couldn't do anything about it because I didn't want to hear out her "offer" to make it right in the first place and decided she was going to be petty (which was nothing but 15 percent off, big deal!!). These are custom contacts that take 6-8 weeks to make so cancelling an order just prolongs it. So in other words, I'm out $120 that they refuse to refund even though they're are getting two boxes of contacts back(those ones returned are not custom made and they will be able to resell them so now they're making double profit).
21 July 2026
Unprompted review
Reply from 1-800 Contacts
We are truly sorry to hear about the frustrating experience you've had with your recent order and the issues concerning the refund for your returned contacts. We understand how important it is to receive your custom contacts in a timely manner, and we regret any delays caused by our internal processes. We are concerned about the miscommunication regarding your prescription and the subsequent cancellation of your order. Please reach out to us at reviews@1800contacts.com so we can look into your specific order situation and get this fully resolved for you.
Great customer service and received…
Great customer service and received contacts within 2 days highly recommended
7 July 2026
Reply from 1-800 Contacts
We are absolutely delighted to hear about your positive experience with our customer service and the speedy delivery of your contacts. Thank you for your kind recommendation!
I always order my contact from y'all
I always order my contact from y'all. Perfect customer service. We been customers for over 15+ years. My family & I are very pleased.
2 July 2026
Reply from 1-800 Contacts
We are so incredibly happy to hear that you and your family have been pleased with our customer service for over 15 years! Thank you for your continued loyalty.
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