1-800 Contacts Reviews 

The customer service person was very friendly, accommodating, & efficient. Also my package arrived promptly & early, which was great!

The immediate response to my email no questions asked, just resolving the issue and sending me new contacts.

Very happy with the service from 1-800 contacts.
Fair pricing and very fast shipping.
Customer service has been easy to work with and taken care of any situations.

Quite easy to make and timely delivery. Customer service is very efficient too. Thank you.

It was extremely easy just take a quick pic of prescription and order came very quickly so smooth and easy no office visit definitely using for all my contacts. Prices are good too Ty

First time ordering and I was very happy with the experience. I was able to get my contacts prescription reviewed and approved promptly and was able to receive my contacts within a few days after paying for the expedited shipping.

Yes, I received my contacts I have placed them on and they fit perfectly . I had no issues with ordering and receiving them. Customer service made sure all the information they received from me was correct before order was placed and send out.

Always fast service! Communication is great as well as east of ordering

Such great customer service! And best prices!

The ordering was simple after I finally got my doctor to say that my precription was not outdated since it will be 1 1/2 years since my appointment. It was supposed to be 1-year. The only disappointment was that the ones you provided were not the same brand that I liked and I have a hard time getting them to stick in my eyes. I am really thinking about sending back the second box of each eye ordered and trading them for the brand I actually need.

Very Disappointing First-Time Customer Service Experience

I called 1-800 Contacts this afternoon intending to place my first order with the company. Unfortunately, the experience was disappointing enough that I decided I will not be doing business with 1-800 Contacts.

The first representative who answered identified herself as Sarah from North Carolina. While I was in the process of getting my new prescription information ready, I asked her to please wait a moment so I could read it to her. She then hung up on me. Whether intentional or not, being disconnected in that situation was extremely discourteous and left a very poor first impression.

I called back and spoke with a second representative. She was noticeably more energetic and pleasant in her tone, which I appreciated. However, when I asked her for her first name and the correct spelling, because I wanted to know how to properly address her, she was unwilling to provide the spelling of her name. I found that unusual, particularly when I was a new customer calling a company for the first time.

What concerned me most was the combination of these experiences. As someone with approximately 30 years of experience dealing with customer-service representatives and service providers, I have generally found that professional and reputable companies have no problem identifying their customer-service representatives by their first names when asked. Instead, I was being asked to provide personal information—including my name, email address, and prescription information—while the representative was unwilling to clearly identify herself.

That made me uncomfortable about proceeding with the transaction. If I am expected to provide personal and prescription information to a company, I believe it is reasonable to expect a basic level of transparency and professionalism in return.

First impressions matter. Unfortunately, my first interaction with 1-800 Contacts raised concerns about both customer service and transparency. As a result, I decided not to place my order and will take my business elsewhere.

I hope management takes this feedback seriously and reviews how customer-service representatives handle new customers, particularly when customers are providing personal and prescription information.

Very organized and quick , good policy and treatment of customers

1-800 Contacts is awesome! I ran out of contacts and the Optician from my Optometrist office is currently out on a medical emergency so I contacted 1-800 contacts. I filled out the necessary info, uploaded my prescription from my Optometrist office and Voilà, my contacts appeared. Thanks 1-800 Contacts for being there for me in my time of need!

Fast and easy

I will never use this service again. Upon ordering I was promised a $50 mail in rebate form, which I completed. I never recevied the rebate. I followed up three seperate times with customer service, on the THIRD time they said 'so sorry, all we can give you is a $25 coupon.' Literal bait and switch. Complete failure.