Ive ordered something via Tik Tok its Nike.com paid for it everything they gave me an tracking numbers but it shows not found its been 4months already they said the package was delivered but nothing c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve got them for my tracking parcel. The tracking wasnt looking right, but they kept updating. The tracking was scam, they’re working with different shipping companies like FXYL etc…for good bene... See more
Company replied
17track is being used to conceal a scam site. I made a puchase with Peartiinal.com on the 14th May 2026. I recieved a delivery notification on the 17track site, at 17:35 on the 5th of June 2026. The p... See more
Company replied
absolute worst experience i've ever had trying to receive a shipment. The delivery was never attempted at my apartment. They tracking site simply says "parcel inbound success at the parcelshop" withou... See more
Company replied
Company details
Written by the company
Hi friends! Thanks for visiting us on Trustpilot! Just a quick note before you review: We are a free package tracking platform, not a seller or delivery company — we only help you track packages from 2800+ couriers worldwide. We simply show tracking info from couriers' websites. If there's any issue with your package delivery progress, please contact the seller or carrier directly. Thanks for understanding! — 17TRACK Team
Contact info
3230 E Imperial Hwy # 300, 92821, Brea, CA, United States
- Serv@17track.net
- www.17track.net
1.8
Poor
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First off my package was not delivered…
First off my package was not delivered to my address. It says July 25th at 9:58pm. Nope it didn't come to my house. I have camera and look at the time and date. No one dropped of anything. Would appreciate to find my package and would like a refund. I have been waiting 29 days for this order. Then don't even receive it. I had 2 orders that day saying deliver to my house. Nope none of them came. I am so tired of not getting my items.
25 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
You try to deliver my package many time…
You try to deliver my package many time without contacting me,,,
Now I’m still waiting for it,,were is it,,
9 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
My parcel has not arrived
My parcel has not arrived. there is no contact details. The service is rubbish donot reccomend.
23 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
Very good help to stay on track and…
Very good help to stay on track and also look for your package like the tracking tracking your package, so yeah I can say they pretty good
26 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you very much for your kind feedback! We are delighted to hear that you are satisfied with our prompt and helpful support.
Please remember that 17TRACK is an independent parcel tracking platform. We gather and display shipment information provided by the carriers and logistics companies worldwide. While we strive to provide accurate and timely tracking updates, we are not the carrier or the delivery service ourselves, and we do not manage the physical handling or delivery of parcels.
Our mission is to make tracking easier and more transparent for customers by consolidating data from multiple carriers into one platform.
If you have any further questions or need assistance, please don’t hesitate to contact us. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Best regards,
17TRACK Customer Service Team
Undelivered package - absolute scam!
Like many people I’m told my package was delivered on 19/7 st 13.24 but have camera and no package was delivered. The item took more than a month to get to this stage. This is a total scam and 17Track need to be investigated and closed down as they are clearly stealing orders.
19 July 2026
Unprompted review
Reply from 17TRACK
Hello,
We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.
Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.
We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.
To clarify further:
We do not create tracking numbers.
We do not send or handle packages.
We do not sell any products.
Our app and website simply display the data provided by couriers.
📦 How We Can Help You Investigate:
If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved.
👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6
We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:
Report the sellers directly to the platform you purchased from (such as Instagram or PayPal).
Dispute the transactions with your bank or payment provider.
Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.
Sincerely,
The 17TRACK Team
Package not delivered but said it has…
Package not delivered but said it has been delivered very very dissatisfied with this company
25 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
Avoid this service and buying from China
If I could leave a lower rating, I would definitely do this.
The most unsupportive, fly by night, group of amateurs. When you contact them for support, they send out 2 generic emails. 1 saying the below:
Hi Dear,
Sorry to hear that. 17TRACK is a free package tracking platform to view shipping info in one place. We are not a shipping company or your seller. Therefore, We won’t involve the delivery or selling. Our tracking information is directly synchronized with the carrier's tracking website. If the carrier does not update the tracking information, we are unable to get additional information, either.
Your package was DELIVERED based on the tracking number you provided. If you don’t have received your package, we suggest that you should contact your seller or the first/last shipping carrier China Post for further delivery information and receipt of your package. Their official website and contact information are below, please contact them directly to solve the problem for you.
And the second one asking that you leave positive feedback.
When my parcel is lost in the ether and you don’t help me acquire that item, even when it has been handled by yourselves as a tracking service, please don’t expect positive feedback.
24 July 2026
Unprompted review
Reply from 17TRACK
Hello,
We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.
Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.
We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.
To clarify further:
We do not create tracking numbers.
We do not send or handle packages.
We do not sell any products.
Our app and website simply display the data provided by couriers.
📦 How We Can Help You Investigate:
If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved.
👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6
We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:
Report the sellers directly to the platform you purchased from (such as Instagram or PayPal).
Dispute the transactions with your bank or payment provider.
Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.
Sincerely,
The 17TRACK Team
not a happy chappy
Received the following; the only problem with this is that I was home, and no delivery truck arrived at my house that day. I have been unable to contact the company so I can make an inquire on what has happened to the two items, first time I have had a problem with any kind of Company in China. I have tried to contact the company. I let the delivery go for a few days, as this has happen beforewhen the real delivery is a few days later; no luck in that. Not happy, very disappointed.
Old saying, you shear a sheep many times, but you can eat it only once. This is why I have only ticked one star
Tracking No: FY2387455102CN
Delivered (29 Days)
China
FYGJ
Australia
2026-07-21 15:28
Delivered lake munmorah 2259
Delivered
-
Time of delivery:
2026-07-21
Your package was delivered successfully to the addressee.
FAQ>
Tracking Information
Copy details
Copy link
More info
Translate:
English
FYGJ
FYGJ
-
No phone
Sync Time: 2026-07-24 14:40:38 (GMT+10:00)
I have not received the goods
2026-07-21 15:28
Delivered lake munmorah 2259
2026-07-20 14:11
package is on the way lake munmorah 2259
2026-07-18 14:35
Leaving the sorting center lake munmorah 2259
2026-07-15 16:03
Arrival sorting, distribution center lake munmorah 2259
2026-07-13 09:11
Leave the email processing center
2026-07-12 14:46
Internationaliy Package received at processing center
24 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
Satisfactory and prompt service
I am satisfied with the service I got from 17TRACK. They are prompt and helped me with the information I needed.
23 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for your kind words. We appreciate your recognition.
To clarify, 17TRACK is an independent package tracking platform and we are not the carrier or the seller. We provide tracking information that is directly supplied by the carriers responsible for delivering your shipment.
If you have any questions about your shipment’s status or need assistance, please feel free to share your tracking number, and we’ll do our best to help. If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Best regards,
17TRACK Customer Support
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
My package never came it sat delivered…
My package never came it sat delivered and I order my stuff in june it July
8 June 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
Helper for the Helpless is the TITLE. 17TRACK helped me track my…
17TRACK helped me track my international parcel FY ending with CN through all the stages giving me dates and times through all the stages up to Arrival Sorting and Distribution Center on the 20/07/2026 @11:15. At this stage my parcel got stuck since July 20th. 17TRACK informed me that The carrier or courier is not updating. My parcel is stuck at the distribution center since then. 17TRACK gave me a wrong tracking number starting with letters YT ending with CN instead of letters FY ending with CN. This is so disappointing, it's anticlimactic. I don't know what to do now. How do I get the China Post contact details? That's the courier given me by Astawear
22 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
This 17TRACK is a scam tracking service.
This 17TRACK is not the same as TRACK718. TRACK718 is a scam tracking service. It does track your package but your package never arrives and it never gets delivered, although it says it was delivered. DO NOT USE TRUST OR USE THIS TRACKING SERVICE! Where I live we have VIDEO CAMERAS EVERYWHERE. 718TRACK said my package was delivered, and it NEVER was delivered. It also said it was signed for and that is a complete lie. Show mr the proof and picture of the shipment at my gate. It has been 31 days as of 07/22/2026 and it says it was delivered. My neighbourhood is very secure and there is no through traffic. I GOT SCAMMED AND I WANT EVERYONE TO KNOW! The Email TRACK718 sneds you too does NOT WORK! lol This is very sad. I will post on every social website I can to stop fraud tracking service. I ordered on 06/21/2026 I ordered from Lightflowfashion on youtube. Tracking number LHGJ32257509CD never seen a tracking number like this one. :) :)
19 July 2026
Unprompted review
Reply from 17TRACK
Hello,
We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.
Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.
We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.
To clarify further:
We do not create tracking numbers.
We do not send or handle packages.
We do not sell any products.
Our app and website simply display the data provided by couriers.
📦 How We Can Help You Investigate:
If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved.
👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6
We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:
Report the sellers directly to the platform you purchased from (such as Instagram or PayPal).
Dispute the transactions with your bank or payment provider.
Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.
Sincerely,
The 17TRACK Team
It is NOT 17TRACKS fault you have parcel issues.
People have no idea how this company works - they are not a shipping company - they do not manage your parcels. So many of these reviews are just plain wrong and misunderstanding this service.
They are a tracking company, they simply track it from your courier.
I have had no issues with 17track, they have worked flawlessly and i have not had an issue for years. Up-to-date and reliable tracking. I only noticed the trustpilot page today and people deserve to know the truth.
22 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you very much for your detailed and insightful feedback. We truly appreciate your understanding of how 17TRACK operates.
As you correctly pointed out, 17TRACK is an independent tracking platform that aggregates shipment information from many different carriers such as Cainiao, SingPost, China Post, and others. Our role is to provide users with timely and accurate tracking updates so they don’t have to guess which carrier is handling their package.
We also strive to make the tracking experience easier by offering useful features like built-in translation, helping users understand status updates often provided in Chinese by some carriers.
We understand that some users might confuse the tracking platform with sellers or couriers, but to clarify: 17TRACK does not sell, ship, or handle any packages — we only display the tracking information provided by carriers.
Thank you again for your support and trust. If you have any questions or need assistance, we’re always here to help! If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Best regards,
17TRACK Customer Service Team
Reply from 17TRACK
Dear Customer,
We’re truly sorry to hear that your package never arrived. We completely understand how frustrating and disappointing this situation is — especially when no notice or email was sent and the package was never actually seen.
Please allow us to clarify: 17TRACK is not the seller or the delivery company. We are a shipment tracking platform that displays tracking information provided directly by shipping carriers (like USPS, China Post, etc.). We do not handle, ship, or deliver packages ourselves.
If your package was never actually arrived, it’s possible there was a delivery error, mis-scan, or loss after drop-off. This unfortunately does happen with some postal services.
📦 How We Can Help Investigate:
To look into this for you and identify the responsible carrier, we need a few key details. The quickest way to get our assistance is to submit the information through our support form.
Please click the link below to provide:
Your tracking number
The store or website where you placed the order
Any relevant communication from the seller or carrier
👉 Submit your case details for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Once submitted, our team can help you understand the tracking history and advise on the proper next steps for filing a claim or dispute with the involved parties.
We’re here to support you with the tracking details and guidance, even though we are not directly involved in the delivery or sale.
Thank you for using 17TRACK.
Sincerely,
The 17TRACK Team
Package was not delivered and is still…
Package was not delivered and is still not delivered even though it says delivered
20 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
We’re very sorry to hear about the trouble with your packages and we understand how frustrating it is to feel caught between the seller and the courier with no resolution.
Please allow us to clarify:
17TRACK is an independent package tracking platform. We are not the courier, and we are not the seller or shipper. Our service is designed to show you the tracking information that is provided to us by the actual delivery carriers.
If a package is marked as “delivered” but you didn’t receive it, we understand how serious that is. In such cases, the best course of action is to:
1. Confirm the delivery address and time with the local delivery carrier (we can help identify who handled the delivery).
2. If not resolved, continue following up with the seller, as they are ultimately responsible for the delivery or issuing a refund under most platforms’ buyer protection policies.
🔍 To Assist You Properly
To look into the tracking history for you, identify the carrier involved, and advise on the next steps, please share your package details with us through our support form.
Click the link below to submit:
Your tracking number(s)
Any other relevant details about your case
👉 Submit your information for assistance: https://forms.gle/xE7EdQp5wbKrYvwt6
Again, we truly regret the inconvenience you’ve faced and will do our best to help point you in the right direction.
Sincerely,
The 17TRACK Support Team
I never received my package and it said…
I never received my package and it said delivered but I have no proof at all that it was delivered and I’m getting told from both shipper and delivery company that they are who I should contact
14 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
I never received my package DO NOT…
I never received my package DO NOT TRUST THIS WEBSITE NOR COMPANY
SCAM SCAM SCAM!!!!
20 July 2026
Unprompted review
Reply from 17TRACK
Hello,
We’re truly sorry to hear about your experience, and we completely understand your concerns and frustration.
Please allow us to clarify: 17TRACK is not a shipping carrier, seller, or scam operation. We are an independent and neutral global package tracking platform. Our system simply gathers and displays tracking information from over 2,000 different logistics providers worldwide—such as UPS, FedEx, USPS, DHL, China Post, etc.—so users can view all their tracking in one place.
We understand your confusion, especially if you were unaware of 17TRACK before your recent online purchases. Some online sellers (including those operating on platforms like Instagram) may provide tracking numbers from unfamiliar or lesser-known couriers. In such cases, people often use 17TRACK because it can decode and display tracking information from obscure or international carriers that may not have user-friendly sites.
To clarify further:
We do not create tracking numbers.
We do not send or handle packages.
We do not sell any products.
Our app and website simply display the data provided by couriers.
📦 How We Can Help You Investigate:
If you would like help reviewing the tracking information for your order, the quickest way for us to assist is for you to submit the details through our dedicated support form. Please click the link below to provide your tracking number and contact email. This allows our team to efficiently look into your case and help interpret the updates or identify the actual shipping carrier involved.
👉 Submit your tracking details for investigation: https://forms.gle/xE7EdQp5wbKrYvwt6
We deeply regret that dishonest sellers have used tracking numbers or third-party tools in a way that has caused confusion. If you believe you’ve been scammed, we also encourage you to:
Report the sellers directly to the platform you purchased from (such as Instagram or PayPal).
Dispute the transactions with your bank or payment provider.
Thank you again for bringing this to our attention. We’re committed to being transparent and helping where we can.
Sincerely,
The 17TRACK Team
Fast and very reliable responses
Fast and very reliable responses , I had an issue with the order information and they helped me find the carrier
18 July 2026
Unprompted review
Reply from 17TRACK
Hi!
Thank you so much for your 5-star review! We’re glad to hear you’re happy with our tracking service.
Just a quick note: 17TRACK is a platform that shows tracking info provided by the courier companies themselves — we don’t handle shipping or deliveries directly. But we’re always here to help you keep an eye on your parcels!
If u can help us Complete this questionnaire would be higly appreciate: https://forms.gle/xE7EdQp5wbKrYvwt6
Thanks again for your support!
— 17TRACK Team
Shifty company
They delivered to a wrong address and don't care about it. I've emailed and they sent pictures where it was delivered to, but have not done anything about it. Sorry company.
3 July 2026
Unprompted review
Reply from 17TRACK
Dear Customer,
Thank you for sharing your experience. We’re truly sorry to hear that you’re disappointed, and we completely understand your frustration — especially when you’re expecting a delivery or a product that doesn’t meet expectations.
We would like to kindly clarify our role: 17TRACK is an independent package tracking platform, not a seller or a shipping carrier. We do not sell products, ship packages, or handle deliveries. Our service simply aggregates tracking information from thousands of carriers worldwide to help users track their shipments in one place.
If your concern is about a package that never arrived, the tracking number and carrier details are key to identifying what happened. If your issue is about a product’s quality, the seller or the store where you purchased the item is the one responsible for returns or refunds.
To help you more effectively, please provide your tracking number, store name, and any related communication via our support form. Our team will then look into the tracking history and advise on the best next steps.
👉 Submit your case details here: https://forms.gle/xE7EdQp5wbKrYvwt6
Once we have the information, we’ll do our best to help you understand the tracking status and point you in the right direction.
Thank you for giving us the opportunity to assist.
Sincerely,
The 17TRACK Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.