Allowed me to preorder an item that was unavailable, and then proceeded to never reach out to me. When asked about refunding my card, they said they'd only do store credit or an exchange for an item... See more
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See what reviewers are saying
Terrible company, box pushers pur sang! You should avoid this company at any times. Absurdly high prices, bad communication (only when there's a customer alert they answer your e-mails), cluttered web... See more
Order a large model of USS HORNET, agreed and paid costs in feb 2021, model arrived in March 2021 with additional shipping costs of £70.00. Returned goods as unauthorised additional cost. They agreed... See more
Company replied
Ordered Fairy Swordfish kit on 21 Feb 21 which was despatched on 1st March. It arrived in the UK on the 8th March and languished in customs until the 13th when it was released and was delivered on the... See more
Company replied
Company details
- Toy Store
- also in
- Children's Store
About 1001 Modelkits
Information provided by various external sources
1001modelkits, which was created by model enthusiasts with extensive experience in online sales, provides you with the world’s largest selection of models and accessories.
We feature all types of models (Airplanes, Tanks and military vehicles, boats, cars, motorcycles, Radio-controll Figurines, etc.).
Thanks to our relationships with suppliers, we provide you with access to over 100,000 product references, from the biggest brands: Tamiya, Italeri, Airfix, Heller, Hasegawa, etc. The most specialized brands are also in the spotlight: Emhar, HobbyBoss, Aber, etc.
Quality service from an e-commerce professional
The founder of 1001modelkits has extensive e-commerce experience, namely as the Chief Operating Officer (COO) of one of Europe’s leading price comparison websites.
Our cutting-edge logistical platform guarantees that your orders will be placed securely and shipped fast. 1001modelkits also features a peace-of-mind guarantee, which allows you to return your product within 30 days instead of 7.
Delivery is handled through UPS or USPS : in either case, your order is tracked and you can check the delivery status of your order in your personal client area.
Payment security is provided by Paypal, our partner bank.
We feature all types of models (Airplanes, Tanks and military vehicles, boats, cars, motorcycles, Radio-controll Figurines, etc.).
Thanks to our relationships with suppliers, we provide you with access to over 100,000 product references, from the biggest brands: Tamiya, Italeri, Airfix, Heller, Hasegawa, etc. The most specialized brands are also in the spotlight: Emhar, HobbyBoss, Aber, etc.
Quality service from an e-commerce professional
The founder of 1001modelkits has extensive e-commerce experience, namely as the Chief Operating Officer (COO) of one of Europe’s leading price comparison websites.
Our cutting-edge logistical platform guarantees that your orders will be placed securely and shipped fast. 1001modelkits also features a peace-of-mind guarantee, which allows you to return your product within 30 days instead of 7.
Delivery is handled through UPS or USPS : in either case, your order is tracked and you can check the delivery status of your order in your personal client area.
Payment security is provided by Paypal, our partner bank.
Contact info
2 Passage Philippe Auguste, 75011, Paris, France
- contact@1001modelkits.com
- www.1001modelkits.com
2.0
Poor
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Shoddy kits
I have given you only 1 star because a lot of the screws nuts bolts were missing from the kit it's a good job I had extra bits from other models or I wouldn't have been able to finish it
5 April 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Company are brilliant fast delivery and…
Company are brilliant fast delivery and perfect shade
5 April 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Product arrived in great condition and…
Product arrived in great condition and in very good time. The price of the product was right. I was very happy with my purchase and will not hesitate to order from 1001 Modelkits again.
4 April 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
My delivery was lost and after numerous…
My delivery was lost and after numerous email to them eventually they confirmed it was lost. No apology, no compensation, just we can refund you and it will take up to 14 days. I re ordered as I wanted the model. Customer service is very poor.
Don’t think I will use again.
4 April 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
All perfect!
3 April 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Always up to date with the progress of your shipment
I like that 1001 Modelkits are always up to date with the progress of your shipment. They keep an eye to see and check if the shipment is delayed, and when you would expect your model kit to arrive. Mine was held on customs and they let me know right away this could take a few more days to clear customs. But once cleared, they also let me know and I received the package in time! Thank you guys!
1 April 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
very satisfied
thanks for your kind and prompt service, will keep buying from you, best regards
31 March 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
I received my package in my billing…
I received my package in my billing address instead at my residence. The package note was in french and i figured the postman used my billing address since he could not understand the package note
31 March 2021
Can't fault them
Can't fault them. Have the best range of models in Europe. You can find the more unusual model's
31 March 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Order placed on hard to find model kit.
I placed an order for a revell model kit in early February, and as the item had to come from an external supplier (probably) it took a little while for 1001hobbies to get their hands on it and forward it from France to the UK. I expected there to be shipping delays, and had no problem with waiting for the parcel to arrive. I got in touch with them about the delay and they replied quickly and suggested when I would be expecting the parcel.
When it did arrive I found it had only been wrapped in a sheet of bubblewrap to protect it which didnt really do the job. The soft card of the kit box had buckled and had been torn on the corners, meaning the box was warped. Fortunately no parts inside were damaged.
Overall I was initially impressed by the stock available on the one website and their customer service, but a bit dissapointed that a model/toy shop didnt package a £50+ fragile model kit order in sufficient packaging to withstand airmail and customs checks better.
31 March 2021
Unprompted review
Reply from 1001 Modelkits
Hello,
Thank you for your comment. We apologize for this incident.
Our customer service will contact you shortly to rectify this.
We wish you a pleasant day.
Best wishes,
1001 Hobbies customer service.
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Excellent hommes et femmes
Excellent hommes et femmes. Merci beaucoup. Apologies for crap french.
29 March 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
When placing my order
When placing my order, I wanted 2 of the same item but at checkout the site said only 1 available. No problem. But the next day I went back to the website and they had one more in stock. I emailed the company to inquire about it but didn't get a response. I ended up having to order the item again and pay the $25 shipping charge all over...
29 March 2021
Sent everything in the order quickly.
28 March 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
I appreciated the good information…
I appreciated the good information about the processing and delivery steps of the order.
26 March 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
Although I haven't used them yet I have…
Although I haven't used them yet I have checked them and they seem to be in good quality, clearly presswell on cuts I will look forward to using them when I start my project.
26 March 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
very good very quick with shipment…
very good very quick with shipment considering all the precautions needed for shipping.
25 March 2021
Reply from 1001 Modelkits
Dear,
Thank you for your feedback.
We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them!
See you on our website
1001 hobbies
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