I had previously ordered labels for my handwoven items and could not find my records on the order ( I had ordered as a guest without establishing an account. I reached out and was helped to find the... See more
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PACKAGES DELIVERED MONTHS LATE Multiple times have i ordered tags through Wunderlable and on two seperate occasions have they lost my order and forget to ship it. Yet mirraculously once ive emailed... See more
Returning customer. Reordered a design saved in my profile. Easy to order, top quality eco cotton label, clear excellent print and fast shipping. What more is there to say. Will return again!!! Than... See more
they always do a great job for my labels … i did something different with this batch ! i really appreciate saintsnotsinners taking off ! ✨🎸😮💨😤🐕😇🙏🤯😁💫🏎️💐🎵👨✈️⚠️💨🌊♾️🌬️💍🛫🎬🚀🙏
Company details
Written by the company
Elevate Your Work with Custom Clothing Labels. Create Unique Labels in Just 5 Minutes. Add Your Logo, Text, and Symbols to Make Your Labels Truly Yours.
Contact info
Eichendorfstrasse 12a, 97072, Würzburg, Germany
- contact@wunderlabel.com
- wunderlabel.com
4.2
Great
6K reviews
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Reply from Wunderlabel
We sincerely apologize for the unacceptable delay and the overall experience you had with us. A two-month wait—especially for a time-sensitive, expedited order—is absolutely not the service we aim to provide, and we understand how damaging that can be to a small business.
The root of the delay was a major production breakdown we experienced in April, which forced us to switch manufacturers and rebuild our workflow from scratch. Unfortunately, this created a backlog and led to poor communication on our part, including the incorrect tracking information and missed follow-ups you described.
While we did refund the shipping fee, we now realize that wasn’t sufficient given how late your order arrived and how it impacted your business. We are reviewing your case again to assess your request for a full refund, and our team will follow up directly.
We deeply regret that we failed you as a trusted partner, and we appreciate your honest feedback—it’s a crucial reminder of where we must do better.
Timing was long
Timing was long, no communication, which was not good. The color was off, but otherwise they were nice.
23 May 2025
10 yrs ago I started Urban Desert…
10 yrs ago I started Urban Desert making Bikepacking gear for adventure cyclist using Wunderlabel, their temple to design your label is user friendly and gives you options that other do not.
23 May 2025
Wunderlabels is fast in their delivery…
Wunderlabels is fast in their delivery and I love the quality. I’ve been ordering from them for 10 plus years now on a regular basis for my small stuffed animal business
21 May 2025
Zero Customer Service
Although their website touts their 24/7 customer service, offers multiple ways to contact them, and claims you will receive a email reply within 2 hours during business hours, my experience did not reflect any of that. I had a pretty simple question about the possibility of paying to upgrade shipping to receive my labels in time for an event, and was even completely okay with the answer being “no”, but after attempting the live chat, emailed four times, and called about a dozen times (because it says you can stay on the line but then just kicks you off) I got crickets. So my frustration has more to do with false advertising than anything. I eventually received the labels, which look great, but it took about 6 weeks from the day I ordered them. So, bottom line- make sure you don’t need to contact them and have plenty of time to receive your product.
14 April 2025
Delayed Order, No Updates, Zero Customer Service.
We have been ordering labels from Wunderlabel for years and have always had a great experience with on time deliveries. We ordered on 4/25 (US-1318583) and paid for the rush option to receive them faster. They were expected by 5/12. It is now 5/27 and we have not received our order or any updates. We have called many times, left messages, used the chat and have emailed info(at)wunderlabel.com many times with no response. Responses on this site have been answered by Wunderlabel and told to email them for any update but it is just another avenue for them not respond to. We have emailed 5-6 times without any response. This is holding back our production and is beginning to become an issue with how long it will take to re-order from another company. 2 stars because of good experiences in the past but the zero response from customer service is unacceptable for orders that cost as much as we spent.
27 May 2025
Unprompted review
Reply from Wunderlabel
We sincerely apologize for the difficulty you’ve had trying to reach our customer service.
Due to recent changes in our manufacturing process, we have experienced unusually high volumes and communication delays.
Please send your inquiry and order details to info@wunderlabel.com, and we will prioritize responding to you as quickly as possible.
Thank you for your patience and understanding.
Label was done correct
Label was done correct. But the shipping wasn’t done right. I received an update on April 11th- two weeks after I placed my order that it was “finishing”. But then never heard back from the company. I had no update about my order what’s so ever. The auto chat didn’t help at all. I had to call the company for two days straight before I got any update at all - I received my order a month and a half later. Over all the product was good but the service was terrible. Sorry
21 May 2025
Reply from Wunderlabel
Thank you for your feedback. We’re glad to hear the label itself was done correctly, but we sincerely apologize for the poor shipping experience and lack of communication.
Due to a recent change in our manufacturing partner, some orders have faced significant delays and communication issues, which is not the level of service we aim to provide.
We understand how frustrating it must have been to wait so long and to struggle to get updates.
Please feel free to reach out to us at info@wunderlabel.com with your order details so we can assist you better and improve your experience.
Thank you for your patience and understanding.
I have been ordering the same labels…
I have been ordering the same labels for years and everything has always been fine. This last reorder came in the wrong color and I’ve tried unsuccessfully to try and get a hold of someone to no avail. I thank you for prior years work and will be using a more responsive company from now on.
14 May 2025
Reply from Wunderlabel
We are very sorry to hear about the issue with your recent reorder arriving in the wrong color and for the difficulty you’ve had trying to reach us.
We truly appreciate your loyalty over the years and regret that this recent experience did not meet your expectations.
Due to a recent change in our manufacturer, some errors and communication problems have unfortunately occurred.
Please send your order details to info@wunderlabel.com so we can address this issue promptly and find a suitable solution.
Thank you for your past support, and we hope to have the opportunity to restore your trust in the future.
STILL won't follow up on order issues
UPDATE: AFTER THEIR RESPONSE TO MY REVIEW, I FOLLOWED THEIR INSTRUCTION AND HAVE NOW CONTACTED THEM TWICE , WITH PHOTOS, AND THEY STILL HAVEN"T RESPONDED OTHER THAN THE CONTACT RECIEPT AUTO REPLY. Its been a week and a half since have contacted this company about a 10K tag order. The tags were re-ordered based off years of tags we have been getting. The tags and the tag artwork are smaller and the colors are darker. The send me confirmation ( live chats and emails) that my question has been received but THEY WILL NOT RESPOND. Yet they keep sending me request to review the order.
11 May 2025
Reply from Wunderlabel
We are truly sorry for the lack of follow-up and the frustration you've experienced.
We recently had to change manufacturers due to unforeseen issues, and as a result, some orders—including yours—may differ in size, color, or quality. This transition has also impacted our response times, and we deeply regret the delay in communication.
We understand how important this order is, especially given your long-standing relationship with us, and we appreciate your loyalty.
To resolve this as quickly as possible, please email us directly at info@wunderlabel.com with your order number and any reference images or details about the issues. We’ll prioritize your case and work toward a prompt solution—whether it be a replacement, refund, or other resolution.
Again, our sincere apologies for the inconvenience caused.
2nd online order for woven
This is my 2nd online order for woven labels from WUNDERLABEL, and I used info I gained from my first order to design the new labels. I received my my first order in a timely manner and it was as ordered. I designed the first labels with the letters to the edge of the box, that was a mistake as it left no room on the end to sew them on without sewing over the letters. I wish there had been a note about this, maybe there was and I missed it! Lesson learned, I hope. We will see how these next labels turn out. I bet they will be great.
13 May 2025
The order took over a month and a half…
The order took over a month and a half to receive. None of my calls or emails were answered or returned.
17 May 2025
Reply from Wunderlabel
We sincerely apologize for the long delay and the lack of communication — that is absolutely not the experience we aim to provide.
Due to unexpected issues with our previous manufacturer, we had to change suppliers, which unfortunately caused delays and disruptions in our customer service response times.
We understand how frustrating this must have been, and we truly appreciate your patience.
If there are still any issues with your order or if you'd like to discuss compensation, please contact us at info@wunderlabel.com with your order number. We'll make it a priority to assist you right away.
I never got my order
I never got my order, support communication was awful, and i lost thousands of dollars for a missed launch date.
17 May 2025
Reply from Wunderlabel
We are deeply sorry to hear about your experience — not receiving your order, especially tied to a critical launch, is completely unacceptable.
We sincerely apologize for the poor communication from our support team and the impact this has had on your business.
Due to unforeseen issues, including a necessary change in manufacturers, some orders were delayed or mishandled, and we regret that yours was one of them.
Please contact us immediately at info@wunderlabel.com with your order number so we can investigate the issue, offer you a full refund, and discuss how we can make this right.
We truly value your trust, and we want to take responsibility and do everything possible to correct this situation.
Re-ordering....
Amazed that I could re-order the same labels so easily after a NINE year gap! Just one click.
Delivery took a couple of weeks to UK but all went very smoothly.
Very satisfied.
15 May 2025
Such a great company to work with !!!
Such a great company to work with !!!
Thank you so much for working so hard to get my order to me.
Thank you for letting me know what was going on. You are the best !
15 May 2025
Paid for rush job and didn't get the…
Paid for rush job and didn't get the labels in time. Sent numerous requests for updates and reminders of my deadline and then received the labels. I'm returning them. The company said they can't refund the shipping costs. Overall a bogus company.
13 May 2025
Reply from Wunderlabel
We’re truly sorry for the disappointment and inconvenience caused — especially after paying for a rush service that did not meet your deadline.
We understand how frustrating it is to send multiple follow-ups and not receive the support or urgency you expected.
Due to a recent and unexpected change in our manufacturing process, some orders, including rushed ones, were unfortunately delayed.
While we typically cannot refund shipping, we absolutely want to make this right given the circumstances. Please contact us at info@wunderlabel.com with your order number, and we will prioritize your case to find a fair and satisfactory resolution — whether through a refund, credit, or another solution.
Again, we sincerely apologize for the impact this has had and appreciate the opportunity to make things right.
No Customer Service!!!!!
My entire re-fill order arrived the wrong weird color and poor quality, weave is not tight like in the past. I have emailed, called, and tried live chat, phone cuts me off, no one calls me back, no one emails me back no one answers the phone. In the past orders were perfect, I am kinda angry.
13 May 2025
Reply from Wunderlabel
We are very sorry to hear about your recent experience — it’s absolutely not the level of quality or service we aim to provide.
We understand how frustrating it must be to receive an order in the wrong color and with poor quality, especially when past orders have been perfect.
Due to unforeseen issues, we were forced to switch manufacturers, and unfortunately this has caused inconsistencies in both product quality and customer service response times.
We take your concerns seriously, and we want to make this right. Please email us at info@wunderlabel.com with your order number and, if possible, attach a photo of the product you received. We’ll prioritize your case and work toward a resolution — whether it's a replacement, refund, or another solution that works for you.
Again, we sincerely apologize for the inconvenience and appreciate your past trust in us. We’re committed to earning it back.
NOT as expected but they corrected it
I ordered a label with two colors- purple and yellow. I only got yellow. The label is beautifully woven, but it took way too long- I paid $25 for expedited shipping and the delivery date was way off. I will say they made it right for me in the end. Quality product.
12 May 2025
Reply from Wunderlabel
We sincerely apologize for the mistake with your label colors and the delay in delivery, especially after you paid for expedited shipping.
We’re glad to hear you liked the weaving quality, but we fully understand your frustration about receiving only one color and the delivery date being missed.
Due to recent changes in our manufacturing process, some errors and delays have unfortunately occurred.
Please contact us at info@wunderlabel.com with your order number and details, so we can make this right for you—whether by sending a corrected label or arranging a refund.
Thank you for your patience and understanding.
Never recieved order
Never recieved order
No response to emails
No response to phone calls
Done using wunderlable
Order from different company
12 May 2025
Reply from Wunderlabel
We’re truly sorry to hear that you never received your order and couldn’t get a response from us — that’s completely unacceptable, and we understand your frustration and decision to move on.
We recently faced serious disruptions due to a sudden manufacturer change, which impacted our ability to process orders and respond to customers in a timely manner. This is not the experience we aim to provide, and we deeply regret that it affected you.
If you're still open to resolving this, please email us at info@wunderlabel.com with your order number. We’d like to issue a full refund or offer another solution, even if you’ve chosen to go with a different provider. You deserve better, and we want to make things right where we can.
Thank you for your past business, and we’re sorry we let you down.
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