I had previously ordered labels for my handwoven items and could not find my records on the order ( I had ordered as a guest without establishing an account. I reached out and was helped to find the... See more
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PACKAGES DELIVERED MONTHS LATE Multiple times have i ordered tags through Wunderlable and on two seperate occasions have they lost my order and forget to ship it. Yet mirraculously once ive emailed... See more
Returning customer. Reordered a design saved in my profile. Easy to order, top quality eco cotton label, clear excellent print and fast shipping. What more is there to say. Will return again!!! Than... See more
they always do a great job for my labels … i did something different with this batch ! i really appreciate saintsnotsinners taking off ! ✨🎸😮💨😤🐕😇🙏🤯😁💫🏎️💐🎵👨✈️⚠️💨🌊♾️🌬️💍🛫🎬🚀🙏
Company details
Written by the company
Elevate Your Work with Custom Clothing Labels. Create Unique Labels in Just 5 Minutes. Add Your Logo, Text, and Symbols to Make Your Labels Truly Yours.
Contact info
Eichendorfstrasse 12a, 97072, Würzburg, Germany
- contact@wunderlabel.com
- wunderlabel.com
4.2
Great
6K reviews
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Love the labels
Love the labels. The quality is always above expectations. Shipping was much slower than usual. Ordered 4/28 with 5/19 the estimated arrival date. Finally received 6/10
11 June 2025
It took a month to get my labels
It took a month to get my labels. They usually arrive within a reasonable time. However, this time I had to contact the company twice.
7 June 2025
While the iron on labels are very…
While the iron on labels are very attractive, there were a few of them that was without the adhesive. I was disappointed because my last order, as it was a smaller batch, were perfect.
11 June 2025
May use AI-assist with repliesRead more
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Great labels, but horrible shipping eta
Well I placed this order on April 28. I was expected to receive my order May 19. I tried to contact the wunderlabel team but got no answer or call back after I left a message. I didn't receive my order till June 10.
Although my labels look great it was really disappointing and inconvenient that my labels ended up arriving to me almost two months later.
Wunderlabel is a company I love and fully support but this latest purchase made me look at things a little differently.
11 June 2025
Reply from Wunderlabel
Thank you so much for your continued support and kind words about the quality of our labels — we truly appreciate it.
We also want to sincerely apologize for the significant delay in your recent order and the lack of communication during that time. Your order placed on April 28 should not have taken until June 10 to arrive, and we fully understand how frustrating and inconvenient that must have been, especially when you were relying on a specific delivery timeframe.
Unfortunately, we experienced unexpected production issues in April that affected a large number of orders. While we worked hard to resolve the backlog, it clearly impacted your experience, and for that, we are truly sorry.
We value your loyalty and are taking steps to ensure situations like this don’t happen again. If there’s anything further we can do to make it right, please don’t hesitate to contact us at info@wunderlabel.com.
Thank you again for your honest feedback — it helps us improve.
Your company achieved the slowest…
Your company achieved the slowest production speed ever. I’ll pass in the future.
28 May 2025
Reply from Wunderlabel
We’re very sorry to hear about your experience. In April, we faced a major issue with one of our manufacturers, which forced us to switch partners and restart production from scratch. This caused significant delays in fulfilling orders, including a backlog that affected orders placed afterward.
We understand how frustrating this was and truly regret the inconvenience it caused. Please know that we’ve taken steps since then to stabilize our production process and improve delivery times.
Thank you for your feedback — we take it seriously and hope to earn back your trust in the future.
Good product, bad timing
The labels I ordered were great, but it took more than a month to receive them and the project I needed them for had been and gone. Guess I’ll use for something else.
11 June 2025
Order Delayed and NO customer service
Placed order on April 29th and was received on June 10. Customer service is impossible to reach over the phone and by email takes over 48hrs to get a response.
10 June 2025
Reply from Wunderlabel
We sincerely apologize for the delay in your order and the difficulty you experienced reaching our customer service team. Your order placed on April 29 and received on June 10 was unfortunately impacted by a serious manufacturing issue we faced in April. This required us to change production partners and restart many orders from scratch, causing significant delays.
We also acknowledge that our customer service response times during that period were far from acceptable, and we’re actively working to improve both our communication and production timelines.
Thank you for your patience and honest feedback — it helps us get better.
the colors are in reverse
11 June 2025
Reply from Wunderlabel
We’re sorry to hear that the colors are reversed on your order. Please send us an email at info@wunderlabel.com along with a photo of the labels you received. Once we receive the image, we’ll review it right away and request a remake for you if needed.
Thank you for bringing this to our attention!
Delivered Late with Zero Accountability – Never Ordering Again
I placed an order with Wunderlabel in early May 2025, paying for expedited shipping so the labels would arrive by May 23rd. Instead, they were finally delivered on June 9th—more than two weeks late—after a long, frustrating experience filled with poor communication, misleading updates, and zero accountability.
The support team gave me a tracking number to the wrong state, failed to communicate delays proactively, and left me completely out of the loop unless I followed up multiple times. I was told my order was en route when it wasn’t even in the correct shipping system yet. I lost valuable production time and business opportunities because of this delay.
Though they refunded the shipping fee, I requested a full refund since the product arrived far too late to serve its purpose. That was never honored.
Even though the labels eventually arrived, the entire experience was stressful and unprofessional. As a small business owner, I need partners I can count on—and Wunderlabel is not one of them.
I will not be ordering from them again, and I cannot recommend them to anyone who values reliability or customer support.
7 June 2025
Reply from Wunderlabel
We’re truly sorry for the experience you had and take full responsibility for the issues you encountered. Delays, incorrect tracking information, and inconsistent communication are unacceptable—especially when time-sensitive orders are involved. As a small business owner, you depend on reliability, and we clearly let you down.
The delay in your order was part of a larger production disruption we faced in April and May due to a breakdown with our previous manufacturing partner. Unfortunately, this led to a backlog, miscommunications, and mistakes in our shipping process—including the incorrect tracking details you received.
While we refunded the expedited shipping fee, we understand that the order arriving too late made the product unusable for your intended purpose. We're reviewing your case again internally to assess why your full refund request was not honored and will reach out to you directly.
We sincerely apologize for the stress and lost opportunities this caused. Your feedback is critical, and we’re using it to make real improvements to both our logistics and customer support systems. While we know this doesn't change your experience, we hope to regain your trust one day.
Careful planning works!
My labels arrived as ordered and they are perfect. I love how they look. I learned to be very deliberate about your spacing when placing your order on line. I will definitely use these folks again.
8 June 2025
Once a wonderful shop but cannot recommend any longer.
First Order end of last year was great - labels came (almost) on time and good quality. Second order didn‘t even go into production for weeks without the company informing customers, in the end I cancelled the order (but it hasn‘t been cancelled with klarna yet and it has been over a month). I placed a new order after customer service assuring me there would be no issues anymore - order came about on time but with one Item of 100 labels missing and the quality of the labels was completely unacceptable!
I sincerely cannot recommend this shop anymore and hope to get my money back.
9 June 2025
Unprompted review
Reply from Wunderlabel
We’re very sorry to hear about your recent experience, and we sincerely appreciate you taking the time to share it — especially after having a positive first order with us.
The delay in production and lack of communication for your second order was unacceptable, and we regret that it led to the need for cancellation. We also acknowledge the frustration of not seeing the cancellation reflected through Klarna after more than a month — that should have been handled much more promptly.
It’s even more disappointing to hear that your third order, placed with renewed trust, arrived incomplete and with unacceptable quality. We understand how discouraging that must be, and we truly regret letting you down again.
Please email us at info@wunderlabel.com with your order numbers and “Urgent: Missing Items & Refund Request” in the subject line. We’ll prioritize resolving both the Klarna cancellation and the issue with the most recent order.
We understand your decision and sincerely apologize for the stress and inconvenience caused. Your feedback is invaluable as we continue to work on regaining the reliability our customers expect and deserve.
This company has gone downhill
I don’t know what is going on at Wunderlabel, but this was a terrible experience. This order was 3 weeks late and just arrived wrong. I’ve been trying to call, email and chat the company for updates with no response. I have ordered multiple times over the last few years but have now taken my business elsewhere
8 June 2025
Reply from Wunderlabel
We’re truly sorry for the experience you’ve had and for the disappointment this order caused — especially as a returning customer who’s supported us over the years.
You’re absolutely right to expect better. A delay of three weeks followed by receiving an incorrect product, compounded by the lack of response from our team, is unacceptable. We’ve recently gone through a difficult transition involving a change in manufacturers, which severely disrupted both production and customer service — but that doesn’t excuse the silence or the mistakes.
We completely understand your decision to take your business elsewhere, and we’re very sorry to have lost your trust. If you’re still open to it, we’d like to make this right — please contact us at info@wunderlabel.com with your order number and “Wrong Order – Urgent” in the subject line. We’ll prioritize your case.
Thank you again for your past loyalty, and we sincerely apologize for letting you down.
Delivery was very delayed w/o explanation
I had high hopes because I used Wunderlabel several years ago for custom fabric tags. This time the expected delivery date was longer than expected but I placed the order anyway. When that date passed I reached out to customer service. When they finally replied I was informed that a USPS tracking number was created. Checked with USPS multiple times but they had not received a package with that tracking number. Reached out to customer service several more times but no response. The package had not been received by USPS after more than a week. So, I ordered tags from a different company. 2.5 weeks later the tags finally arrived (2 days after the package was actually received at USPS). I wish they had communicated with me better and were more transparent on the situation. I wasted time and money duplicating the order with a different company. I won't use Wunderlabel next time.
6 June 2025
Reply from Wunderlabel
Thank you for taking the time to share your experience, and we sincerely apologize for the lack of communication and transparency throughout your recent order.
We’re especially sorry to have disappointed you after a previously positive experience with us. The delay between the tracking number being created and the actual handoff to USPS was unacceptable, and we understand how frustrating it must have been not to receive timely updates. The lack of follow-up from our customer service team only added to that frustration, and for that, we’re truly sorry.
We recognize the inconvenience and cost you incurred by having to place a duplicate order elsewhere, and we completely understand why this has left you hesitant to return. Your feedback is important, and we’re actively working on improving both our fulfillment tracking and communication processes so that issues like this don’t happen again.
Thank you again for your past trust in Wunderlabel — we’re very sorry to have let you down this time.
Disappointed
Ordered April 13, did not receive until June 2.
Upon emailing on May 23 to find out what was happening with order since no updates regarding it since confirmation on April 13; I am given another tracking number.
I watched the order go from Illinois, to California, to multiple locations in New York, before crossing the border to Ontario before again being sent across the continent to British Columbia.
Order arrived over a month after the estimated arrival date. For 25 labels.
Disappointing.
3 June 2025
Reply from Wunderlabel
Thank you for taking the time to share your experience, and we sincerely apologize for the delay and confusion surrounding your order.
We understand how frustrating it must have been to wait nearly two months—especially with no proactive updates and watching your shipment take a cross-continent detour. This is far from the smooth experience we want to offer, and we regret that you went through this for something as simple and important as 25 labels.
Unfortunately, due to a recent manufacturer change, we experienced unexpected delays that also affected shipping timelines and tracking communications. That said, this situation should have been handled with more clarity and respect for your time.
Please don’t hesitate to send us your order number to info@wunderlabel.com so we can review your case and see how we might offer compensation or support.
We truly appreciate your past business and hope to earn back your trust.
Labels were promised by 22 may 2025
Labels were promised by 22 may 2025. As of today still no labels. Horrible communication. Answering says all CS are busy please stay on the line, or alternatively you may leave a message then after the beep it hangs up. What happened to please stay on the line??? I would find a better company once I get through this debacle!!!
4 June 2025
Unprompted review
Reply from Wunderlabel
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing it is not to receive your labels by the promised date, especially without clear communication. This is not the level of service we strive to provide.
We’ve recently faced some unexpected delays and technical issues with our phone system, and we deeply regret that this impacted your ability to reach us. We are actively working to resolve these problems and improve both our communication and order fulfillment processes.
Please reach out to us directly at info@wunderlabel.com with your order details, and we will personally prioritize getting this resolved for you as quickly as possible.
Thank you for your patience — we value your feedback and the opportunity to make this right.
I never received my labels
I never received my labels, I'm refuting this charge with PayPal, no one has contacted me. This company is a total scame beware, I paid almost 300.00 and have received nothing, no correspondence, PayPal reached out, I called and left 6 messages wrote emails and nothing. I am going to report u to BBB in the USA. BETTER BUSINESS ASSOCIATION. SO DISSAPOINTED. What can u expect from a Chinese company...
30 May 2025
Reply from Wunderlabel
We’re very sorry to hear about your experience and sincerely apologize for the frustration and lack of communication. This is not the level of service we aim to provide.
After reviewing your order, we can confirm that your package was shipped. You can track it using the following link: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9410811206212846691575
We completely understand your frustration and want to resolve this as quickly as possible. Please feel free to reach out to us directly at info@wunderlabel.com with any further questions or concerns — we’re here to help.
Thank you for your patience, and we appreciate the opportunity to make this right.
Incorrectly charged & bad service, but a pleasant product received as expected.
Money was taken from my account without authorisation, £25 more than their invoice states. Despite my sending proof from my bank, and chasing up multiple times for help, I last heard back a month ago when someone said they'd look into it.
This is disgraceful. This company has my money and isn't helping me retrieve it. Their communication is terrible, practically non existent.
One good point- the labels have arrived and are very pleasant, but trying to rectify the situation with the overcharge has been very stressful.
22 May 2025
Reply from Wunderlabel
Thank you for your feedback, and we sincerely apologize for the issues you’ve experienced with your order and our communication. We’re very sorry to hear about the overcharge and the delay in addressing your concerns — this is absolutely not the experience we want for our customers.
We’re glad to hear that you were happy with the labels themselves, but we understand that this does not make up for the frustration caused by the payment issue and lack of timely follow-up.
Please reach out to us again at info@wunderlabel.com, referencing your order number, so we can immediately review this case and get it resolved for you. We truly appreciate your patience and the opportunity to correct this situation.
Where are you Wunderlabel
Where are you Wunderlabel? I've trusted you for many years and just like that "poof" you're gone. No answer to my phone calls, email, chat...nothing but silence on your end. Meanwhile I paid you one month ago for an order than does not even show up as "in production" at this time, just as "ordered".
I really, really need that order. Very disappointed.
Bank of America will be contacting you soon.
3 June 2025
Unprompted review
Reply from Wunderlabel
We’re truly sorry for the silence and lack of updates — this is absolutely not the experience you should have after years of trusting us, and we understand your disappointment and frustration.
Your order being stuck in “ordered” status for this long is unacceptable, and we regret that you haven’t been able to reach us through our usual channels. We’ve experienced serious production and communication disruptions following a change in manufacturing partners in April, which has unfortunately affected many customers, including our most loyal.
Please send your order number to info@wunderlabel.com with “URGENT: Order Not in Production” in the subject line, and we will prioritize your case immediately.
We understand the urgency and the impact this may have on your business. If the order is no longer useful, we’ll be happy to discuss a full refund or another resolution.
Again, we deeply apologize and thank you for bringing this to our attention. We are committed to making this right.
Good Quality.
Production and delivery time is quite long, but the quality of the product is good. I will use again.
2 June 2025
All turnaround times are inaccurate --…
All turnaround times are inaccurate -- no valid answers when you reach out trying to find out where you products are.
23 May 2025
Reply from Wunderlabel
We’re very sorry for the confusion and frustration caused by inaccurate turnaround times and the lack of clear answers when you reached out. We understand how important timely and transparent updates are, especially when orders are delayed.
Earlier this year, we experienced unexpected production issues that disrupted our usual timelines and overwhelmed our support team. While this isn't an excuse, we’re working hard to improve both communication and reliability moving forward.
Thank you for your feedback — we truly take it to heart as we continue making changes to serve you better.
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