I contacted WrekinWater for some advice on my Harveys Twin-Tec S3 which was running to drain permanently. Great troubleshooting advice from Paul which I carried out, and then ordered and fitted the pa... See more
Company replied
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My 11 year old Twintec S3 softener was overfilling. Following a quick phone consultation with Paul at WrekinWater, the problem was easily identified as a leaking riser pipe. They sent out the part for... See more
Great help from Paul to resolve the issue I had with my water softener. Really responsive and very knowledgeable. Parts delivered within 24hours and full instructions provided to help me (not a plumbe... See more
Fantastic customer support years after initial purchase. It’s very refreshing to find you are talking to an actual person and indeed who is very knowledgeable and willing to walk you through how you m... See more
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Company details
Written by the company
Discover Wrekin Water Filtration, your premier online destination for cutting-edge water treatment solutions tailored to both residential and commercial needs. Situated in North Shropshire. Our unwavering commitment to innovation is showcased through our signature Wrekin Water brand, exemplified by the eco-conscious Water Softener Range. Engineered with customer satisfaction in mind, these solutions optimize salt and water usage, translating to substantial cost savings. Elevate your water quality with our meticulously crafted filters and drinking systems. Explore our curated collection of renowned brands and compatible alternatives. Experience unparalleled excellence with Wrekin Water Filtration today
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United Kingdom
- wrekinwatertreatment.co.uk
4.9
Excellent
127 reviews
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A simple purchase…
A simple purchase of a replacement UV lamp. A good price. Ordered yesterday, delivered 09:30am today. An excellent courier service: I knew what was happening and when, it was handed to me within ten minutes of the one hour time slot.
I had been purchasing from Anglian Pumping Services Ltd, who continue to advertise 'free delivery' but choose not to honour it.
21 November 2020
Unprompted review
Unfortunately one of the worst…
Unfortunately one of the worst companies I have had to deal with. I am sure that they are perfectly capable of selling goods, however when there is an issue they have used every possible excuse to avoid replacing a product that was defective when sold. No matter how much I have tried to work with them they have just made further excuses. Please do not purchase anything of real value from them as you will most likely end up in legal proceedings if anything goes wrong.
18 March 2020
Unprompted review
Reply from Wrekinwater
Dear James, As you well know, you ordered larger equipment than we recommended so you didn't take our advise, it was supplied with others to build, install and commission on site which was not done correctly. We sent an independent engineer down to you who highlighted that the system was not flushed correctly before engaging the equipment, and showed you where the problem was, he corrected and cleaned it out, and left it in working order and showed you how to maintain it in future. He also gave you a full report which clearly stated that the equipment was not faulty but it was a site condition. The equipment was supplied to you in 2017. Your complaint is unreasonable.
Great service and advice
Having never had to repair a water softener I found the advice from Wrekin Water invaluable, the parts arrived the next day and having listened to the advice the softener was up and running in no time.
The parts were of good quality, and well packaged.
30 January 2020
Unprompted review
The best WaterSoftner company I've been fortunate enough to find!
After receiving appalling and inexcusable advice and lack of service from another WaterSoftener company I found Wrekin Water Softeners.
Spoke to Paul regarding my failed Harvey Twin Tank and he advised that the resin in the tank(s) is affected by chlorine in the water supply and over time it expands causing the softener to block and prevent water flow.
From the symptoms I gave he suggested this was the case and put my mind at ease with regards to the simplicity of emptying old resin and re-filling with their replacement product.
A few hours in the garden flushing out the old resin, re-fill with new, re-fit and the unit was back to it's former glory. Cost of resin £73 saving a whopping £900 over the purchase of a replacement softener.
30 August 2018
Unprompted review
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