I contacted WrekinWater for some advice on my Harveys Twin-Tec S3 which was running to drain permanently. Great troubleshooting advice from Paul which I carried out, and then ordered and fitted the pa... See more
Company replied
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My 11 year old Twintec S3 softener was overfilling. Following a quick phone consultation with Paul at WrekinWater, the problem was easily identified as a leaking riser pipe. They sent out the part for... See more
Great help from Paul to resolve the issue I had with my water softener. Really responsive and very knowledgeable. Parts delivered within 24hours and full instructions provided to help me (not a plumbe... See more
Fantastic customer support years after initial purchase. It’s very refreshing to find you are talking to an actual person and indeed who is very knowledgeable and willing to walk you through how you m... See more
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Company details
Written by the company
Discover Wrekin Water Filtration, your premier online destination for cutting-edge water treatment solutions tailored to both residential and commercial needs. Situated in North Shropshire. Our unwavering commitment to innovation is showcased through our signature Wrekin Water brand, exemplified by the eco-conscious Water Softener Range. Engineered with customer satisfaction in mind, these solutions optimize salt and water usage, translating to substantial cost savings. Elevate your water quality with our meticulously crafted filters and drinking systems. Explore our curated collection of renowned brands and compatible alternatives. Experience unparalleled excellence with Wrekin Water Filtration today
Contact info
United Kingdom
- wrekinwatertreatment.co.uk
4.9
Excellent
127 reviews
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Honourable people
Latest update, the high postage cost for a small item was the result of a computer error at Wrekin Water. I was contacted today by one of the directors who apologised profusely for the computer error and compensated me by refunding the delivery cost. They didn't have to do this as I would have never known about the error but it just goes to show their are still honourable people out there!
16 June 2025
Unprompted review
Reply from Wrekinwater
Thank you so much for your kind words and understanding. We're really glad we could put things right, and we truly appreciate your gracious response. It means a lot to us that you recognised the gesture — we always aim to do the right thing, even behind the scenes. Thanks again for your support!
— The Wrekin Water Team 💧
Just what I needed to do the job on my…
Just what I needed to do the job on my Harvey water softener
30 May 2025
Reply from Wrekinwater
Thanks for the great feedback! We’re glad the part was exactly what you needed for your Harvey water softener. If you ever need anything else, we’re here to help!
— The Wrekin Water Team 💧
Nice to deal with a helpful human being and not a website
I struggled with the website as I don't use cookies but soon was able to speak to a helpful sales person called Gemma and able to purchase what I wanted. Delivery was prompt.
29 May 2025
Reply from Wrekinwater
Thank you for your kind feedback! We're sorry to hear the website caused a bit of a hiccup, but we’re so glad Gemma could step in and help you get everything sorted. It’s always our goal to provide that human touch when you need it — and we’re pleased to hear delivery was smooth too. Thanks again for choosing Wrekin Water!
— The Wrekin Water Team 💧
Wonderful advice and customer service.
14 May 2025
Reply from Wrekinwater
Thank you for the kind words! We're so glad you found our advice and customer service helpful — it's always our goal to make sure every customer feels supported. We truly appreciate your feedback!
— The Wrekin Water Team 💧
Delivery was extremely quick
Delivery was extremely quick. All seems to be working as it should.
29 May 2025
Reply from Wrekinwater
Thank you for the great feedback! We're pleased to hear your delivery arrived quickly and everything is working as expected. If you ever need anything, we're just a message away!
— The Wrekin Water Team 💧
Great service as always.
28 May 2025
Reply from Wrekinwater
Thank you for the kind words and your continued support! We're always happy to help and truly appreciate you coming back to us.
— The Wrekin Water Team 💧
Generally Positive
Positive: All parts I needed for my refurbishment of our Harvey Crown water softener are available from Wrekin Water and dispatch is very fast.
Neutral: Only Wrekin Water appear to be able to sell spares for my Harvey Crown and hence the prices are expensive (unable to compare with another supplier though).
Negative: Irrespective of what the part is the delivery cost is the same (£9.60 for my address in East Anglia). This is OK for the large replacement resin tanks but not OK for a tiny little injection assembly.
Adjust shipping costs to take account of the size and weight of the part please?
27 May 2025
Good product, easy repeat purchase
Good product, useful email prompt complete with link to make the repeat process easy, great customer service too.
12 May 2025
Reply from Wrekinwater
Thank you for your kind words! We're really pleased the email reminder made your repeat order nice and easy — that's exactly what it's there for. Great to hear you're happy with the product and our customer service too. We truly appreciate your support!
— The Wrekin Water Team 💧
I received the stuff which suited the…
I received the stuff which suited the job of changing the resin on a Kinetico water softener.
Before them I bought on eBay and wasted
£100.
The stuff from this firm was packed in manageable bags and was very easy to use.
Very nice customer care, highly recommend and I will deal with them again
9 May 2025
Reply from Wrekinwater
Thank you for the fantastic review! We’re so pleased to hear our resin refill worked perfectly for your Kinetico system — and sorry to hear about the trouble you had before finding us. We always aim to make things as easy and reliable as possible, from product quality to packaging and support. Your recommendation means a lot, and we look forward to helping you again in the future!
— The Wrekin Water Team 💧
Reply from Wrekinwater
Thank you! We love hearing that — and we’re so glad you’re enjoying your Wrekin filtration system. Your support means the world to us!
— The Wrekin Water Team 💧
Reply from Wrekinwater
Thank you for the great feedback! We’re glad you found our service quick and our products good value — we really appreciate your support!
— The Wrekin Water Team 💧
Timely email reminder was brilliant
Timely email reminder was brilliant, fast service as always.
13 May 2025
Reply from Wrekinwater
Thank you for the kind words! We're glad the email reminder was helpful and that you received your order quickly. It's always great to hear when our service makes life a little easier — we really appreciate your continued support!
— The Wrekin Water Team 💧
1st class service easy to order
1st class service easy to order, the technical help second none parts arrived the next day. 10 out of 10
2 May 2025
Reply from Wrekinwater
Wow — thank you for the 10 out of 10! We’re so pleased to hear you found the ordering process simple, the technical support helpful, and the delivery speedy. Providing first-class service is what we strive for, so your feedback means a lot. Thanks again for choosing Wrekin Water!
— The Wrekin Water Team 💧
Excellent value and service
13 May 2025
Reply from Wrekinwater
Thank you for your kind words! We're so glad you found both our products and service excellent value — we really appreciate your support.
— The Wrekin Water Team 💧
Answered the phone promptly
Answered the phone promptly, listened and swiftly dealt with the order;which arrived promptly 2 days later.
Thank you.
12 May 2025
Reply from Wrekinwater
Thank you for your kind feedback! We're really pleased to hear your call was answered promptly and everything was handled smoothly from order to delivery. It’s always a pleasure to help — and we truly appreciate your support.
— The Wrekin Water Team 💧
Great service from Wrekin Water
Great service from Wrekin Water. Very helpful in finding the part I needed. Item delivered quickly. Returns refunded quickly.
7 May 2025
Reply from Wrekinwater
Thank you for the great review! We're really pleased we could help you find the right part and that everything — from delivery to returns — went smoothly. Your feedback means a lot, and we’re always here if you need anything else!
— The Wrekin Water Team 💧
Resin
The foc resin for the water softener arrived as promised when the softener was installed. Duly added as per directions.
7 May 2025
Reply from Wrekinwater
Thank you for your feedback! We’re glad to hear the complimentary resin arrived on time and that everything went smoothly with the installation. If you need any further support, we’re always happy to help!
— The Wrekin Water Team 💧
Reply from Wrekinwater
Thank you for your lovely feedback! We’ve been in the water treatment business for over 15 years, and it’s always great to hear that our friendly, knowledgeable advice is making a difference. We’re here whenever you need us — and we really appreciate your support!
— The Wrekin Water Team 💧
I contacted Wrekin with a problem about…
I contacted Wrekin with a problem about their product. They were very helpful and eventually I thought the problem was possibly not their responsibility. But they insisted on replacing the problem product despite my protestations, which they did immediately. I could not be more impressed.
7 May 2025
Reply from Wrekinwater
Thank you so much for your kind words. We’re really pleased we could help and get things resolved quickly — even when the issue wasn’t necessarily ours to fix. Providing fair, honest, and helpful support is at the heart of what we do, so your feedback truly means a lot to us. We're always here if you need anything!
— The Wrekin Water Team 💧
Reply from Wrekinwater
Thank you for your continued support over the years — it truly means a lot to us! We're so pleased to hear you've consistently had a great experience and that your orders arrive quickly. We're always here when you need us!
— The Wrekin Water Team 💧
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