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Wray Group Ltd Reviews 340

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TrustScore 5 out of 5

4.9

Fuel Supplier
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, quick delivery, and high-quality products. Many highlight the ease of placing orders and the helpfulness of the staff, often mentioning specific individuals for their outstanding support. People frequently commend the efficiency of the delivery process, noting that orders arrive promptly and often earlier than expected. However, some customers mentioned occasional issues with delivery updates, wishing for more precise delivery dates or times. A few people also experienced challenges with courier services regarding where pallets could be placed, especially on uneven or non-flat surfaces.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the quick and efficient... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the first-class service from... See more

Order

Reviewers mention positive feedback about their ordering experience. Customers consistently praise the ease... See more

Product

Consumers find product to be positive. Many reviewers praise the high quality of the coal and ovoids, noting... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2nd time ordering coal. Excellent, just like the first time. The coal is for our home burner; it works out cheaper than using the houses heating. It arrived a few days after ordering, and they dropped... See more

Rated 5 out of 5 stars

Easy to place order and good value. No delivery updates, however I now realise you can email and ask them for news. Be aware courier has only a pallet jack. Load cannot be moved over anything but flat... See more

Company replied

Rated 5 out of 5 stars

First class service from start to finish. 2nd order from this amazing company, Lisa made the ordering simple, gave the process the proper old school personal touch. Great price and quick delivery to... See more

Rated 5 out of 5 stars

Great company , very helpful staff(lisa), I ordered 1 ton if smokeless ovoids Friday evening and they were on my driveway Tuesday afternoon in Westmeath. Will definitely be dealing with Wray Group... See more

Company details

  1. Fuel Supplier

Contact info

4.9

Excellent

TrustScore 5 out of 5

340 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Comparatively good price

Comparatively good price. Only two days from ordering to delivery. Helpful and pleasant delivery driver. Easily-handled 20kg bags. The lady I spoke to on the phone was really, really nice.

13 January 2026
Rated 5 out of 5 stars

First class service

First class service, 3 day from order to delivery to UK, Email day before delivery, ETA time on day more efficient than my local coal merchant.

13 January 2026
Rated 5 out of 5 stars

Great company

Great company , very helpful staff(lisa), I ordered 1 ton if smokeless ovoids Friday evening and they were on my driveway Tuesday afternoon in Westmeath. Will definitely be dealing with Wray Group again. Highly recommend them.

9 January 2026

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