Had an issue that drove through the weekend and was resolved via chat as a last resort. WPX customer support is what all support should be based on. Knowledgeable and properly empowered people (not AI... See more
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With over THREE THOUSAND 5-STAR reviews here on Trustpilot from real, LONG-TERM customers, TOP TIER speed performance year after year in independent testing by Kevin Ohashi (viewable at wphostingbenchmarks.com) & Matthew Woodward PLUS sub 30-second live chat average response time, FREE malware removal, FREE speed optimizations, FREE high-speed CDN & FREE site migrations in 24 hours or less, why would you accept mediocre WordPress Hosting any longer?
#13, April 20th Street, 1000, Sofia, United States
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I’ve been with WPX Hosting since 2018, and not once have I considered switching. That's because their unmatched customer support. Every single time I’ve used their support chat—regardless of the hour or the complexity—they’ve been lightning-fast, friendly, and genuinely eager to help. Even when the issue was something I caused or should’ve known better, they treated it like a top priority and resolved it without hesitation.
What really stands out is how often they go above and beyond, catching things I didn’t even know were wrong and fixing them proactively. That level of attentiveness is rare—and priceless.
Beyond their stellar support, the price is incredible, the hosting is rock-solid, and as a bonus, they donate to dog charities. As a dog lover, that speaks volumes about their values.
WPX gives me everything I want in a hosting company—and more. That’s why I’ve stayed for years, and why I recommend them without hesitation.

Reply from WPX
Yoana helped with an issue on my website. They have helped many times in the past as well. I highly recommend?

Reply from WPX
wow these guys are the business. have had to request lots of support, they have almost answered before the request has left my pc!!

Reply from WPX
I need quite a bit of assistance as I'm not particularly tech savvy!! Via chat I was able to get ALL of my various issues resolved where I can now look forward to passing on user details to my website team and they can crack on. It's awesome to have a wonderful, supportive, professional team like WPX in your corner! I've been wit WPX for nearly 5 years and we stay with them because of their awesome service! THANK YOU WPX!

Reply from WPX
Ivan helped me with creating a new site. He did everything promptly. He also provided guidance moving forward. I am so happy my sites are in WPX. :)

Reply from WPX
I had a major problem with the W3 Total Cache plugin. Ivan resolved the issue very quickly. I am impressed and grateful.

Reply from WPX
We have been a client of WPX for exactly 10 years minus 1 week. May 2015.
I am always impressed with their incredibly fast help, excellent resolution to my problems, and professionalism.
Today Nikola gave me excellent help and solved all of my problems before I even knew what the problem was!! Thanks so much, Nikola. I really appreciate your help.
Highly recommend WPX and give it a 5-star plus a huge high 5!!

Reply from WPX
Really good customer service. Great hosting, don’t hesitate

Reply from WPX
We've been using wpx since 2019, paid them well over $4k for their hosting services.
Are they expensive? Yes they are, their pricing blows everyone else out the water.
Are they worth it? Yes they are, their service blows everyone else out the water.
WPX are a premium product. You're not just paying for a fantastic hosting service, but for a fantastic customer service too.
When it is 4am and I need to alter a cname record I can ask support and they'll do it for me, most of the time I'll ask how to do something and they'll come back saying they've already done it.
As we all know when it comes to hosting, a cheap service is fantastic when everything is going fine, but as soon as shit hits the fan you regret going with a cheap service. In the last six years of using wpx I, not once, regret paying them 3x what other hosting companies charge.
Worth. Every. Penny.
P.s Nikolay smashes it.

Reply from WPX
I worked with Massimo, and he did an amazing job in helping me. He went above and beyond, asking me questions that I did not know that I needed to be aware of or know the answers to. Fantastic service! The customer support here is second to none. They are not a bunch of 11th graders working part time. They are scholars in their field. I could not recommend them more highly.

Reply from WPX
Best hosting service, great prices, fantastic support! Georgi helped me solve an issue this evening and did a wonderful job! 10 out of 10 wouldn't go anywhere else!

Reply from WPX
Kind and quick support! Needed to setup a staging site, and with the quota for websites maxed out, they set it up for me anyway. If they had said no, it would have been more complicated for me to migrate the website off the server to a staging service. Appreciate it a lot!

Reply from WPX
Been with WPX fo 2 years now - and have to say Nikolay the CS rep has been fantastic - quick, helpful and also patient for a starter like myself. Tremendous asset to the team. Will stay wit hWPX due to the CS experience for sure.

Reply from WPX
I think it's about 4 or 5 years that I've been with WPX. It's great to have the peace of mind knowing that if you ever have a technical problem or need help setting things up, the customer support is 30 seconds away.
Customer support folks at WPX are always knowledgeable, informative and extremely helpful.

Reply from WPX
I’ve been with WPX for 7 years, and their support has always been excellent—but Miroslav truly stood out. He was incredibly patient, professional, and went above and beyond to resolve all my issues. It's rare to find this level of dedication. Thank you, Miroslav, and thank you WPX for consistently amazing service!

Reply from WPX
I have been a client of WPX for about 18 months. I went to them specifically for speed for some of my websites. What I have found absolutely outstanding is how their chat service people bend over backwards to sort out issues- sometimes mine, sometimes things like Outlook being blacklisted and sometimes just because I can't figure out how to do something! I almost always get an answer within a few minutes. They always own the resolution, make it easy for me and have a follow-up system. Truly world-class service in my books - they stand head and shoulders above others. I don't think I have consistently experienced this kind of service with any provider of any service online that I have come across. Thank you WPX, I highly recommend them if you are looking at them.

Reply from WPX
Needed immediate help with a glitch over at GoDaddy to get redirected to WPX. They (Nikolai) took care of it ASAP. Thank you, WPX!

Reply from WPX
I have been using WPX for many years now and the team are always helpful when rectifying any issues.
They have help me on countless occasions and made understanding the hosting / website functionality very easy.

Reply from WPX
The service you will receive here is unbelievable. Allso the hardware is pretty good and so is their pricing model. Its an enormous difference with our previous hosting companies.

Reply from WPX
Unbelievable service. We use Wordpress and they have by far the most responsive and helpful support team I've ever dealt with. Highly recommend them.

Reply from WPX
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