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WP Engine provides managed WordPress hosting for mission critical sites around the world. Amazing support, enterprise class, & optimized for WordPress.
Pressler Street 507, 78703, Austin, United States
I have been a customer for 7 years but the current service levels and insane cost for a sub par service layer on generic infrastructure is not an acceptable deal anymore. The support wait times are terrible, the level 1 techs are terrible (we pay approx 7k a month across multiple accounts and clients and previously got a higher level of support). I would not recommend them to anyone.
Completely horrific experience.
We've been using WPE for years and have multiple sites.
It seems recently something changed with their service, as their software recently became non-functional and support has been a total disaster:
We have not one, but three critical issues:
1.) Their official plugin to migrate sites into WPE completely failed and there was no backup plan. Even the PM of the tool could not tell us why it failed. We had to do manual migrations which was tedious and failed multiple times. Very frustrating and time consuming.
2.) No scheduled CRON events work, ever. Any scheduled import or export event is suddenly broken 100% of the time. Our site uses data so we could not launch since CRON was blocked. This was working 100% on our previous home at Dreamhost and started immediately failing once we got set up inside WPE.
3.) The domains portal suddenly went down for all of our sites. We cannot access any DNS, domain or proxy information. And have to start a new support ticket any time we need this information.
👆 To make thing worse, the support team is completely out of control. They have been offering essentially the same suggestions for all three problems for nearly a month, even after very direct requests not to keep responding with the same information.
It actually got so bad that we were connected to the Head of Support at WP Engine. She assured me she would take control of things. I never heard back from her and none of the problems were solved. That was around 4 weeks ago.
This has been a horrible experience that hurt us with our ONLY client. Stay away!
the best customer service I have ever received. They know what you need before you ask. I wish more companies had the same quality of customer service.
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