Worldwide Travel Insurance Reviews 

4,971
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 817 reviews, reviewers overwhelmingly had a great experience with this company, often praising the excellent service and helpful, friendly staff. Customers consistently highlight the efficiency of the customer service and the prompt response times, making interactions pleasant and straightforward. Many people appreciate the competitive pricing, especially for car hire excess insurance, which saves them a significant amount compared to rental companies. However, some customers also noted issues with delays in receiving policy information and documentation, which sometimes impacted their ability to use the service as intended. A few other people also felt that the process could be time-consuming, with one reviewer mentioning a lengthy phone call that did not lead to a resolution.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the fast, efficient, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt email contact and... See more

Price

Users describe positive interactions with price, often noting that the cost for insurance is significantly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service which I’ve used for a few years now. Unfortunately I had to make a claim under my last policy but world wide insure made it such a breeze claiming back - fast, easy and helpful service... See more

Rated 5 out of 5 stars

I took out this policy following some googling after seeing car rental firms charging £15-20 per day to waive excess on agreements. With 6 days of platinum coverage costing just £15, it was worth a... See more

Rated 5 out of 5 stars

Excellent reminder by email, several easy options for payment, prompt return of certificate upon purchase. The cover is excellent - just the thing to avoid car hire companies’ rip-off products, and th... See more

Rated 5 out of 5 stars

Great service I received my renewal quote and was greeted by Alison at customer service who took my payment details. She was friendly and patient and it was lovely to talk to a person rather than a... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency

Written by the company

We are an independent travel insurance specialist set up in 1993, providing quality cover at competitive prices. We provide Travel Insurance, Car Hire excess Insurance and other related Insurance products to customers based in the UK, EU and Internationally. We believe that high quality products, excellent customer service and great value for money should be available to everyone and we understand that many of our customers have complex needs, so as well as our easy-to-buy online insurance, we provide an in-house Medical Screening service to assist our customers with pre-existing medical conditions, whether long-term or recently diagnosed.

Worldwide Travel Insurance - Specialist cover

Written by the company

Having trouble getting insurance? Let us help!
We are committed to offering insurance to as many travellers as possible, so in addition to our online policies, we have a range of options for customers who find it difficult to buy insurance suitable for their needs. Whether you have pre-existing medical conditions, are in an age group where choices are restricted, or are taking part in higher risk activities, we will do our best to assist you in finding the right cover!

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(4,971)

792 reviews in the last 12 months

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Rated 5 out of 5 stars

No Hassle Renewal

When renewal was due we weren't travelling, so I emailed them & asked to start the policy when we next travelled, & they replied saying ok.
So paid & got the policy by return.
Good Renewal Process, at the same rate as the previous year.

7 May 2026
Rated 3 out of 5 stars

The person was rude

The person was rude, aside from hard to understand her. And the first call I made they hang up on me. Will not be recommending this insurance to anyone. It seems very difficult to work with you.

7 May 2026
Worldwide Travel Insurance logo

Reply from Worldwide Travel Insurance

We are sorry to hear that you felt our sales person was rude and of course if this was the case there is no justification for this but pleased to see that you were still able to add another additional lead driver to the policy free and without an administration cost. WWT Team

Rated 5 out of 5 stars

Great service

I took out this policy following some googling after seeing car rental firms charging £15-20 per day to waive excess on agreements. With 6 days of platinum coverage costing just £15, it was worth a shot.

And I'm glad we did as we had a slight mishap, causing some damage, costing £400. On return, I made my claim, and within 3 days, I had the claim settled and money back in my account.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with this insurance so renew…

Very happy with this insurance so renew it annually for quite a few years now. It saves me a fortune on extra insurance when renting cars, which I do quite a lot. When I once had a claim, it was dealt with efficiently and to my satisfaction.

1 May 2026
Rated 4 out of 5 stars

Payment website froze - delay in confirmation of insurance

The website froze at payment stage with no confirmation on line and no e.mail sent. However money was taken and only after the insured period expired did an e.mail with my certificate arrive. I had presumed it was unsuccessful so paid again with another car hire excess insurer.

Emailed team and refunded within hours so have upgraded 1 star to 4 star!

27 April 2026
Worldwide Travel Insurance logo

Reply from Worldwide Travel Insurance

Hi, We are sorry that you had a problem with the payment system but we have noted that you have not contacted us to get a refund. Please email a copy of the other you policy you purchased and a request for a refund then this will be done. This happens very occasionally and is resolved easily. Email sales@worldwideinsure.com. WWTIS Team

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