World Tour Store Reviews 

⭐ 1 Star – Eventually Resolved, But An Extremely Stressful Experience

I booked Emirates flights through World Tour Store and, unfortunately, the experience was extremely stressful from the outset.

Before booking, I specifically checked that the fare included 2 x 23kg checked bags and 1 x 7kg cabin bag per passenger. After payment, I contacted customer service because I had not received confirmation. Rahul told me he would check with the ticketing team, which he did, and said he would confirm everything with me afterwards.

However, the confirmation I received did not include the baggage allowance. When I contacted Rahul again, he denied that our previous conversation had taken place, which was extremely concerning.

Things then became even more frustrating. During one conversation, Amaaira Ruhbaab told me to “take a chill pill,” “have dinner,” and “relax.” I found this completely unacceptable and unprofessional, particularly as I was dealing with flights for elderly parents travelling for medical appointments.

I was also given conflicting information about the booking and was presented with alternative options that involved different baggage allowances and additional costs. At one point, I was told that keeping the original booking would require an additional £80 payment.

I contacted Emirates directly, and they confirmed that the booking was on hold awaiting ticket issuance and that there were no restrictions preventing the tickets from being issued. This made the conflicting information I was receiving from World Tour Store even more frustrating.

After further escalation, Rishi eventually stepped in and resolved the immediate issue by arranging for the tickets to be issued. I appreciate that he ultimately helped get the tickets sorted, although they arrived slightly later than originally promised.

However, Rishi also told me that he would look after my complaint and follow up on everything that had happened. Since then, despite trying to contact him, he no longer answers my calls.

So while the booking was eventually resolved, the complaint and customer-service issues have effectively been left unanswered.

This was a 1-star experience for me.

The problem was not simply the delay in receiving the tickets. It was the combination of poor communication, contradictory information, repeated calls, potential additional charges, and the way I was spoken to when trying to resolve a genuine concern.

I would strongly advise anyone booking through World Tour Store to take screenshots of everything before paying and get all important information confirmed in writing.

The flights were eventually issued, but the amount of stress, uncertainty and time required to get there was completely unnecessary.

I was promised a full refund within 3 - 5 working days after I discovered they had taken funds but not actually booked the flights an were then attempting to extort more money from us. Total Scam do not book!

This review does not highlight how I was gaslight and the fact that it took several interventions and the fact that the refund was only received after direct threats and was nearly two weeks after the fact! Do not book

Never had the experience of schedule changing before elsewhere but already had it twice with them. Although excellent customer service experience. Semmi was helpful, polite and made things easy.

Jahid Jalal is very helpful.have an issue with the date of return but he sorted out very quickly. Should recommend it to everyone.

I was just on a call with Jahid regarding my flight. He has been super helpful and friendly throughout the call, and successfully booked a ticket that I prefer. An excellent customer service by him!

I am updating my review because the situation has only gotten worse.

I have called customer service multiple times to ask about my refund. Every agent gave me a different excuse to delay the process. They kept making false promises and provided inconsistent and misleading information instead of resolving the issue.

It has now been 10 days. My payment was taken immediately, yet I have received neither my flight ticket nor my refund. They continue to hold my money without offering any real solution.

In my experience, this company has been completely unreliable and untrustworthy. I feel extremely disappointed and frustrated by the way I have been treated. I strongly recommend that others think twice before booking flights through this company to avoid going through the same experience.

Don’t buy plane tickets from this company — it’s a scam company.
They first trick you with low prices to get you to buy the tickets, then claim there are no tickets available and force you to pay extra.
If you refuse and want a refund, they come up with all kinds of excuses to make you wait.
Very bad experience, I do not recommend this company.

Scam alert! The take your money and do not actually book with the airline! They then request additional funding saying the fare has gone up! Check with the airline! All a scam to get you hooked then extort funds!!!
You are promised your cash within 3-5 days, it does not arrive! You are then gaslight when following up. Do not use this agency!

Exceptional service from Honey!"
Huge thank you to Honey for organizing our European trip. Honey's attention to detail is unmatched—every recommendation, from hotel locations to local tour suggestions, was spot on. Even when we had a last-minute flight time change, Honey resolved it instantly and updated our transfers without any fuss. It's rare to find this level of dedication and customer care. If you're booking a trip, ask for Honey!

Bhavna from world tour store assisted me and helped me through my booking process , although at first the booking I booked on cheap flights caused complications, Bhavna went above and beyond and assisted me to get the best solution.

⭐⭐⭐⭐⭐ Excellent Service

I had a very positive experience with Soniya at World Tour Store. She was professional, patient, and extremely helpful throughout the entire booking process. She answered all my questions clearly, helped arrange everything smoothly, and made the whole experience stress-free.

Her customer service was outstanding, and she went above and beyond to ensure everything was handled perfectly. I truly appreciate her kindness, efficiency, and dedication.

I highly recommend World Tour Store, especially Soniya, to anyone looking for reliable and professional travel services.

Thank you, Soniya, for your excellent support. I look forward to booking with you again
Kind regards
Ahmed Osman

So good about staaf specifically
' Honey '

Great service, Suksham was great help throughout.
Highly recommended

Worst experience ever!! Do not use this company, Read reviews please. You will book, pay for ticket and the. You will receive a call that your ticket has been cancelled. They will then ask for more money that costs almost another ticket. They will take you round in circles. They don’t refund either. These are scumbags, liars, shameless people. Rishi pretends to be helping after the workers have put the scamming deal through.

Sandy has been a great help in arranging tickets for my family trip. He recommended that I get flexible tickets, and when I had to change dates, I was very grateful for that!
Sandy has been polite and attentive and he has gone out of his way to get the best deal. Thank you Sandy and World Tour Store.

Waaw I really appreciate Sherry who was expert sales lady guess what I was about to give up to travel after I called this agency they have bring my holiday dream back and also price wise super excellent. Honestly all staff they handle my tour easly and very professional way. This was my third last trail who gives good service with direct flights I always recommend this travel agent because there no Hiden fees like other. They my money infect I £300 Hiden charged by cheapfly agency luckly Miss. Sherry and ameera day make my day thanks lot

Please go ahead this agency who don't deal with hidden fees

Regards

Naji

I had a great experience. Sukshum was very professional, polite, and helpful throughout the process. They answered all my questions, kept me informed, and made everything smooth and stress-free. I really appreciate their excellent customer service. Thank you, Sukshum!

I have booked a flight and these people ask for extra amount saying the tickets were not available so you have to move to standard and they confirm the destination with out letting you know and keep return journey on hold and ask for extra amount to pay. They also mention for full review only if calls and emails were not replied. If you reply they will not give you full refund.

I was initially pleased to find a competitive fare and the booking process was straightforward. Unfortunately, the experience changed after I completed my booking.

After paying, I was contacted and informed that the fare had increased and that I would need to pay more before my ticket could be issued. I then waited two days for my e-ticket, but it never arrived.

The only positive part of my experience was Aamera from customer service. She was polite, friendly and professional throughout. However, instead of helping to resolve the issue, the focus was on encouraging me to pay the higher fare.

As I needed certainty for my travel plans, I decided to cancel the booking and book the same flights through Expedia. Even though Expedia was slightly more expensive than the original advertised fare, it was still cheaper than paying the additional amount requested, and my e-ticket was issued promptly.

I appreciate Aamera's courteous manner, but the overall experience left me disappointed. Customers should have confidence that once a booking is accepted, they will either receive their ticket promptly or be clearly informed of any issues before payment is taken.