World Tour Store Reviews 

1,496
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 622 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and dedicated customer service representatives who go above and beyond to assist with flight bookings and seamless seat changes. People note that the support team communicates clearly, maintains a professional and polite attitude, and ensures smooth travel arrangements from start to finish. However, some reviewers were not happy with unexpected price increases encountered shortly after booking. Some people mentioned that initial fares changed after payment, requiring them to pay extra money to secure their original flights. A few travellers also felt frustrated when dealing with these added costs and delays during coordination.

What people talk about most

Staff

Customers had great satisfaction with the staff, frequently highlighting the helpful, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising certain staff members for being... See more

Service

Users describe positive interactions with service, frequently praising helpful staff members who manage... See more

Booking process

Consumers find the booking process to be a mix of seamless experiences and severe issues. While many... See more

Price

People report ambiguous experiences with price, as some consumers highlight affordable fares and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rohith was very helpful when Emirates cancelled one leg of my flight to Sydney via Dubai. The airline offered me an 8 hr stopover in Dubai which was too long for an 80 yr old lady. Rohith worked hard... See more

Rated 5 out of 5 stars

I used World Tour Store for ticket from London to Manilla. There were problems with my first choice of Airline, but Rahul Ahuja worked on a replacement for me well into the evening. Then made an alt... See more

Rated 5 out of 5 stars

I’m very delighted with Bhavna Dutt, I received a phone call from Bhavna regarding my booking flights, just a reminder if I received my E-tickets, which I received a month ago. It was a nice touch... See more

Rated 5 out of 5 stars

Big thanks to Yash Raj who helped me book my flight with Emirates. He was able to get the exact dates I requested at a decent price, he took the time to provide alternative options and kept me updated... See more


Company details

  1. Airline

Written by the company

World Tour Store strongly believes and follows the concept of “Travel with a Smile”. Our team at World tour Store are passionate travellers themselves, and strive to provide you with the best experience you deserve. We understand the ever-evolving needs of travellers, and ensure every trip is planned to perfection. So, whether you are travelling to see your loved ones, up a business trip, a leisure holiday or an adventurous excursion- just let us know your travel needs, budget and specific desires & we'll plan and organize for you the Most Memorable Holiday! Complementing our decades long industry exposure, we have built strong corporate alliance with over 200 airlines and thousands of renowned hotels globally. This enables World Tour Store to offer you an exclusive deal each time you fly which would rightly fit your budget. Our easy payments schemes are designed to support you further, as we will always make you smile when you travel.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(1,496)

572 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The agent

The agent, Semmi from World Tour Store was able to reach me with different solutions within a short period. Thanks Semmi for your service and assistance ☺️

15 July 2026
Unprompted review
Rated 5 out of 5 stars

I tried to make an booking but somehow…

I tried to make an booking but somehow it did not went through after that i got a call from Bhawna and literally the way she helped me its not easy ,she explained everything so smoothly .She was so so patient even on asking so many questions .She made the booking process so easy for me .So genuinely im writing here because i felt that i should .

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Yash!!!

I am a returning customer and I have been very happy with the service I received both times the agents go above and beyond to make sure everything was done properly. Yash was professional and efficient he really made every effort to ensure that I got the booking I needed I can’t thank him enough. I will definitely recommend him to others

11 July 2026
Unprompted review
Rated 5 out of 5 stars

I booked my flight with this company…

I booked my flight with this company and I had the best experience. Each one I spoke to was friendly and willing to help.Semmi is the one i was dealing with and she was friendly ,very helpful and kept me informed about my flight.I felt valued as a customer.

4 July 2026
Rated 5 out of 5 stars

Excellent service from Rishi at World…

Excellent service from Rishi at World Tour Store
Recently, my airline has increased the layover time from 4 hours to 11 hours
I was travelling with two kids, and waiting 11 hours with the kids is always not easy.
Rishi managed to arrange alternative flights for me within a day, which is absolutely brilliant service
The World Tour Store will never disappoint you if you have any issues with the flights. You are looking to change the flights or something else. They are always here to support you
I highly recommended the World Tour Store to everyone

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Booked an international flight to Delhi…

Booked an international flight to Delhi and return, got the confirmation email, and then a call couple of days later, informing that we were unable to confirm your tickets as the tickets are still pending.

I was about to fly and thought tickets were sorted, but these people send you confirmation, without finalising the tickets with airlines.

And then start asking for more money over the phone to confirm your tickets.

Such a bad expereince.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers

Offer cheaper price online and called you to get more money from you. It happend twice with me so I will never book with this company again. Also wasted my 2-3 hrs.

This company should be closed down.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

I would like to share my excellent…

I would like to share my excellent experience with Bhavna Dutt. From start to finish, she provided outstanding customer service while booking my airline ticket.

Bhavna was extremely professional, friendly, and attentive throughout the entire process. She made everything smooth and stress-free, taking the time to understand my requirements and ensuring every detail was handled perfectly. Her communication was clear and prompt, and she showed great patience in answering all my questions.

What truly stood out was her attention to detail and commitment to getting everything right. She double-checked all the information and made sure the booking matched my needs exactly, which gave me complete confidence and peace of mind.

It’s rare to come across someone so dedicated and genuinely helpful. Bhavna went above and beyond to deliver a high level of service, and I truly appreciate her effort and professionalism.

I highly recommend Bhavna Dutt to anyone looking for reliable, efficient, and friendly assistance. Thank you for such a great experience!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Despite the on going unsettle…

Despite the on going unsettle situations in Middle East ASHISH managed to find me a suitable flight. I found Ashish very knowledge about the travel trade. He is honest reliable patient and very polite when he dealt with my enquiries .
I will certainly recommend and use him for my future Travels.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful

Awful, booked flights via Momondo and was redirected to these jokers. Flights were for my children to travel to South Africa from London, meant to travel on 12/07/26, then started to receive WhatsApp calls at weird times. Bottom line I was now meant to pay an additional £200+ as tickets were no longer available 😫. Not the 1st time but hoped things had improved but nope and never. Refund will take upto 5 days .

Use at your own peril

4 July 2026
Unprompted review
Rated 1 out of 5 stars

I booked flights for my friend and her…


I booked flights for my friend and her partner through Cheap Flights. About an hour later, I received a call from a “No Caller ID” number saying there were no seats available. They then told me they couldn’t give a full refund, even though the issue was entirely their mistake.

The only options they offered were to pay an extra £45 per person to make the tickets flexible or change the travel date to a week later, which was completely inconvenient.

I checked their website immediately afterward to see if the flight price or availability had changed, but everything was exactly the same. It felt like a tactic to get people to book at a low price and then pressure them into paying more afterward.

I would not recommend this travel company( World Tour Store) at all. Very disappointing experience.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I was initially disappointed as my…

I was initially disappointed as my original flight booked became unavailable. I called World Tour and spoke to Sandy, who is very calm and patient. He explained to me the situation well, and he was able to find a suitable flight option with a slightly higher price which I accepted. I have now received the flight confirmation. Thank you Sandy!

28 June 2026
Unprompted review

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