Tank turned up on the day I stated and was well packaged in good condition and price competitive so no compliaints. Only thing prob could add to help is they will give you tracking info if you ring th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Since our local world of water closed last year I have been ordering pond food for my koi on line. All works extremely well, easy site to order from and delivery always prompt. Only thing I miss i... See more
Company replied
Very good customer service, helped me out with a lily plant order which was delayed twice, was contacted twice by phone to tell me my options. They offered me an alternative free of charge and put my... See more
Company replied
Plants were received really quickly, well packaged and well labelled. Best of all NO DUCK WEED which has been a problem with every other place I have ordered pond plants from in the past (and indee... See more
Company replied
Company details
Written by the company
Founded over 30 years ago, World of Water quickly became one of the UK's leading water garden and Aquarium specialist. If you are looking to build a garden pond, water feature or even a koi pond World of Water can help with all the advice on all the equipment you will need including Pond Pumps, Filters, and Pond Liners. Planting a pond? Our stores have a large range of aquatic plants including water lilies, oxygenators, marginal, marsh and deep water plants as well as a large range of native plants from UK nurseries. Once the pond has settled, make a trip to World of Water for your pond fish, from the spring to autumn you find a massive range of pond fish including, hand picked Koi, Orfe, Goldfish, Tench, Shubunkins, Sarasa Comets and more. Most our stores also have a large aquarium department specializing in tropical fish and all the equipment including tanks, filters and the latest lighting. If marine is your thing we also have a few stores who have a dedicated marine section (please check our website for each stores range) Price Promise "We won't be beaten" we will happily beat any advertised price (excluding auction sites)
Contact info
Hastings Raod, TN17 4PL, Cranbook, United Kingdom
- Mail Order 01580 243 333
- direct@worldofwater.com
- worldofwater.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great day.
Everything was fantastic from start to…
Everything was fantastic from start to finish can’t fault them that’s why I always use them
27 January 2026
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review and for your kind words and loyalty. Have a great day.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great day.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great day.
Love the aquarium
Love the aquarium. Service very good! Only slight problem was missing brackets for the light.
28 November 2025
A recently purchased pond pump didn’t…
A recently purchased pond pump didn’t work and had to be returned.
8 December 2025
The advert said it had a external…
The advert said it had a external filter ended up with internal filter. Cabinet has length of wood missing top front. Delivery was good. Very helpful driver.
27 November 2025
Focus 32ltr tank
Helpful staff. One problem you dont stock the filters for the tank I bought
25 November 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great day.
Reply from World of Water Aquatic Centres
Thank you for leaving us a review. Have a great day.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great day.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a good day.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a good day.
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a good day.
Aquarium purchase and delivery
Excellent communication and delivery driver was fantastic. Nothing was to much trouble for him. Would use again, that's for sure.
22 October 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review and your kind words about the delivery service. Have a good day.
Great healthy plants with no duck weed!
Plants were received really quickly, well packaged and well labelled. Best of all NO DUCK WEED which has been a problem with every other place I have ordered pond plants from in the past (and indeed in-person nurseries too).
The plants have been in my pond a couple of weeks now and are looking really well, putting up new leaves and flowers. Very pleased. Communication was also good.
23 September 2025
Reply from World of Water Aquatic Centres
Thank you so much for leaving us a 5 star review. We know how frustrating that can be, so we take extra care to make sure our plants are clean and healthy. It's wonderful to hear they're already thriving in your pond with new growth and flowers. Happy pond keeping.
There was a fault with the product
There was a fault with the product. The company quickly supplied me with a return label, had the product collected, and promptly issued a complete refund. Excellent work.
25 September 2025
Reply from World of Water Aquatic Centres
Thank you for your review. We're sorry the product wasn't quite right, but we're really glad we could resolve it quickly for you. We always aim to make the return process as smooth as possible, and it's great to hear you were happy with the service. We appreciate your understanding and hope to serve you again in the future.
world of water closed…
Since our local world of water closed last year I have been ordering pond food for my koi on line.
All works extremely well, easy site to order from and delivery always prompt.
Only thing I miss is the outing when visiting the local branch.
24 September 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review. We're so pleased to hear that ordering online has been smooth and reliable for you — we do our best to make the process as easy as possible and get your orders out promptly. We're glad we can still support your koi through our online store.
Prompt service
23 September 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review
Definitely recommend World of Water Aquatics.
Arrived on time. Exactly the aquarium I was looking for.
Very good communication from World of Water aquatics.
Definitely recommend.
23 September 2025
Reply from World of Water Aquatic Centres
Thank you for your great review. We're so pleased to hear your aquarium arrived on time and was exactly what you were looking for. It's also lovely to know our communication met your expectations. We really appreciate the recommendation and hope you enjoy your new setup.
great allround
23 September 2025
Reply from World of Water Aquatic Centres
Thank you for leaving us a 5 star review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.