Wordans Reviews 

I’ve ordered multiple times and even recommended the site to others. The ordering process is smooth—T-shirts often arrive the next day without any issues.

However, the returns process is frustrating and raises concerns. They state refunds take 15 to 21 business days, but mine was only actioned after I followed up—20 days after they initially confirmed it. I was then told it depends on my bank, which I find hard to believe. If the refund had genuinely been processed on 7 May as claimed, I would have received it by now.

Something clearly needs to be improved on their end. A refund should not take this long, and the lack of transparency is disappointing.

I had a really smooth experience with Wordans thanks to Sofia’s excellent customer service. They were friendly, efficient, and quick to resolve my issue, processing my refund without any hassle and providing all the necessary documents I needed. It’s rare to come across someone so helpful and responsive – I genuinely appreciated their support. Highly recommend!

DO NOT ORDER FROM THIS STORE.
The worst scam I've ever experienced.

I ordered some sweatshirts months ago. The shipping was supposed to take a maximum of 72 hours, but they arrived 6 days later, when I no longer needed them. I paid €14 just for express shipping.

After two months of back-and-forth because they refused to process a return, they finally received the products and then took over a month to issue the refund. I had to send dozens of emails just to get my money back.

On top of that, they deducted not only the original shipping cost (which arrived late and should have been covered by them), but also an extra €11 for the return. They make the mistake and I have to pay?

An absolute scam and a total lack of professionalism.
Do not buy from them.

Avoid this company at all costs if you are looking for a reliable supplier! I placed an order for just 4 customised aprons for my business on the 8th April. As of today, 16th May, over a month later my order has not been delivered! I emailed their customer service 3 days ago to ask for the status and they have still do not have an update on what's happened or happening with my order. Truly appalling service and has taken away from the vision I had for my business's grand opening. Absolutely disappointed with them and would never use them again!

had the wrong items sent to me and the Customer Service representative was very helpful in sorting the problem out. she kept in constant contact so i was always up-to-date on what was happening and made me feel like i was her main priority, even though she was probably very busy doing other things. Putting the customer 1st was her main goal. Excellent Customer Service

Sofia was excellent. timely and informative with her responses, she answered my questions about stock and sorted out my problem quickly and provided me with a more than fair outcome to my order's packing error. I would recommend wordans as a good supplier. I just wish they still had a warehouse in Australia!

Very helpful and understanding, all instructions were clear and precise

Sofía was so helpful, and made our shopping experience on Wordans so seamless and straightforward, thanks.

Highly recommend finding a different supplier.

I placed an order and cancelled it within hours, outside of business times - I asked for a refund. My order was cancelled.

8 days later they have still not even initiated the refund, they have told me it can take up to 20 days which is ridiculous.

Having looked at other reviews, it’s not unusual for it to take longer than this.

I have had to open a chargeback with my bank — really really poor service and has completely put me off using them in future

Sophia the advisor was very good *****

Your website however is not. The photo against the product was incorrect, and therefore the wrong item was delivered, which caused much inconvenience to us, especially as you don't provide a phone number, and it's pay-in-advance only.

Had a mixup with communication I wasn’t overall happy with however the company did take the time to email me and apologised and explained what went wrong it wasn’t there fault just a misunderstanding.

No response from the company. The website states that shipping is within 24 hours, yet there has been no update since March 3rd, nor any reply to my emails. Today is March 11th, and still no response. This is highly unprofessional, and unfortunately, not the first time this has happened! I would like to know what is happening with my order.

Sent the wrong item, emailed to enquire about returns and apart from an automated email stating they’d be in touch, nothing, despite numerous emails no reply to date. I’ve spent money on an item I didn’t order and can’t get hold of them to return it or replace it. Avoid like the plague….

Would not advice anyone to use this company, ordered 47 ties and unfortunately they aren’t the colour that I anticipated them to be so have requested for them to be returned since 15.1.25 , no returns label was sent and then sent an email to customer service requesting for returns label, to be told that that tie has been discontinued so warehouse they are looking for another resolution, I have sent emails and are now not getting a response, these items need to be returned and have a returns policy.
Someone needs to contact me or will have to do a charge back through bank

Placed an order 5 weeks ago and it still says sending soon. I’ve sent 4 emails with no answer tried to contact via instagram and other socials with nothing.

Would not recommend or ever use again

Still waiting for my goods or a refund

Thank you Sofia for sorting out issues with my order in a very prompt and professional manner.

Sofia was really helpful with my queries and found a solution straight away. She helped me to resolve a problem and get my order delivered to the correct address. She is a credit to your company her customer service was brilliant. The replies to my emails were instant as well.

Sofia's emails were very polite and a she was really helpful as I had got my billing address and delivery address mixed up so my order went to the wrong address. Delivery was refused and the products returned to your company. Sofia then created a voucher for me to use online so I could reorder the products to the correct delivery address.

I had an issue with a return/refund request and phoned customer services at Wordans. My request was dealt with immediately by Sofia in a friendly and efficient way and I was swiftly sent a discount code to apply to my next purchase. Thanks.

I made a mistake with one of my orders and I was pretty desperate to make it right as I need blanks for a customer's order. So I mailed Nicholas Vlieland-Boddy
who helped me in the past and I was right to do so. Within less than half an hour everything was taken care of. Honestly the mail exchange felt more like a live chat due to how fast he answered. I already said it in my mail but thanks a lot Nicholas, you made my day!

I ordered 95x tshirts which arrived quickly I changed my mind and wanted to return I then paid for £30 for tracked (thank god) returned them with in 10 days of them arriving they arrived the next day. I waited several days and decided to contact customer services (Sofia) who was very helpful at first. Then i waited 21 days which is the amount of time they specify on the website returns can take for a refund. On the 21st day after several email communications between me and CS they said it should be refunded next week bringing this wait till potentially 28 days from when they recieved the parcel and I'm still having had a refund. I'm gonna have to charge back from my bank but I wouldn't use this company again or ever recommend them.