I was using the APP for PDF for 1 year. For most of the ODF files it works well. Then I accidentally bought the wrong product. Instead of PDF Element I bought PDFelement AI which is completely differe... See more
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Love the software. I bought it about a decade ago. Better pricing for what you get compared to Adobe. However, AI integration has made it heavier, and paywalls have been introduced (even after purchas... See more
Company replied
The Software is great to use (very intuitive and creative. Youcan do a lot of editing without needing to subscribe to extras (I have an old perpetual licence). There have been issues of concern in the... See more
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The Uniconverter programme series offers many features, and I have been using it for several years. However, I am now using version 16, which no longer works properly when converting videos. The smoot... See more
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Company details
Written by the company
Founded in 2003, we redefine digital experiences through innovation, offering powerful, simple software used by millions in 150+ countries. We value innovation, creativity, and customer satisfaction. We strive to develop cutting-edge software solutions that empower individuals and businesses to achieve their goals. At Wondershare, we prioritize our customer's needs and strive to deliver exceptional support through AI Chat and email. Reach out to us at your convenience using the link below: https://www.wondershare.com/about/contact-us.html
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3.5
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SCAM! Deceptive 7-day trial billing trap & illegal customer service policy!
SCAM! Deceptive 7-day trial billing trap & illegal customer service policy!
Do NOT trust their "Free Trial" marketing! It is a total trap to steal your money. I signed up for their 7-day free trial and explicitly cancelled on the VERY FIRST DAY. However, Wondershare illegally charged my card immediately anyway.
When I demanded a refund, their customer service (Crystal) gave me a ridiculous template response, trying to force me to provide screen recordings and software logs to "prove a technical fault." This is a complete scam and a deceptive trade practice. They are deliberately creating obstacles to avoid giving refunds for a service I never agreed to buy!
I have already reported this fraudulent billing to my bank for a chargeback and filed a complaint with consumer protection authorities. Stay away from this dishonest company!
25 May 2026
Unprompted review
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Avoid! Worst customer service I have ever encountered
I was charged and the product was not working properly. There was no support available. I couldn't have the video I needed on time for my event without a watermark. Contacted support that day only got AI bot responses, unrelated to what the issue is. Asked for a refund and their customer service is appalling and are refusing to refund me even though the product did not work when I needed it. Do not use this company! You'll not have any support.
5 June 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience and understand how frustrating it must have been to encounter product issues while working against an important deadline. We also understand your disappointment regarding the watermark restriction, the support experience, and the outcome of your refund request.
Your case will be **reviewed with priority**, including the product issue you encountered, your support interactions, and your refund request history, to better understand what happened and ensure the matter has been properly assessed.
We also appreciate your feedback regarding support accessibility and response quality, which will be shared with the relevant teams for further review and improvement.
As this platform is not directly connected to our support system, our team will **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing these concerns to our attention.
I used Wondershare on my phone and I…
I used Wondershare on my phone and I created videos, without any experience. I must say that I created them before so many apps swarmed in with Video Making with AI. My only Issue was when I decided to use the desktop, even though I logged in with my info it created a different account for me and I was finding myself having to pay for services in both devices. WHY DIDN'T I SEEK HELP IN GETTING IT RESOLVED??? Like most apps finding an actual live human help is becoming a rarity and I am busy developing my business. My creativity is momentum driven, I am not about to waste it on a few bucks. I just simply stopped using Wondershare for now. So if I could request an improvement is, sync phones, tablets, and pc's.
7 July 2025
Reply from Wondershare
Sorry for this. The purpose of our AI bot is to provide users with more timely services. If you have further concerns, please submit your issue via Feedback option within the software and our customer service team will check it for you.
Be careful, they will not give you refund if its not working
the software not working on my system and they don't give me refund. Take my money and refused to take the responsibility. Not trustable. Don't get trapped.
30 May 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear that the software did not work properly on your system and that you are dissatisfied with the outcome of your refund request. We understand how frustrating it can be when a product does not meet expectations or function as intended.
Your case will be **reviewed with priority**, including your system details, product performance issues, and refund request history, to better understand what happened and ensure it is properly assessed.
As this platform is not directly connected to our support system, our team will **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
They create orders and charge your CC…
They create orders and charge your CC at will. If you place an order for something. A month or so later, you see recurring charges for the same product at the same amount. If you go into the billing system, it creates the illusion that you are cancelling the whole account. Obviously, if you have a job to do, you want to keep it and use it later. I cancelled the recurring "pseudo-subscriptions" numerous times over the course of several months. Finally, I see there are no recurring purchases.
BUT SURPRISE SURPRISE, a month later, I see an email from PayPal that they charged me again. NO SIGN of the charges in the ACCOUNT!! They are trying to charge undetected. DO NOT TRUST THEM A BIT!!!
3 June 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your concerns regarding unexpected recurring charges and the difficulties you experienced when managing your billing settings. We understand how frustrating and concerning it can be when transactions appear unclear or when cancellation does not seem to stop future charges.
Your case will be **reviewed with priority**, including your payment history, subscription status, billing records, and cancellation actions, to better understand what happened and ensure the situation is properly assessed.
As this platform is not directly connected to our support system, our team will **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this matter to our attention.
Used the 3 day trial
Used the 3 day trial. Junk app didn’t work. Cancelled the app and subscription within in a hour and deleted the app. Won’t refund me unless i reinstall and and record it not working even tho they can see I used NO CREDITS! Junk and they still charged me!!
3 June 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear that the product did not meet your expectations and that you were dissatisfied with the refund process. We understand how frustrating it can be when a trial does not perform as expected and when a refund request does not lead to the outcome you were hoping for, especially after canceling shortly after purchase.
Your case will be **reviewed with priority**, including your trial usage details, account activity, and refund request history, to better understand what happened and ensure the situation is properly assessed.
As this platform is not directly connected to our support system, our team will **follow up based on the information provided**, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this matter to our attention.
Terrible refund experience
I purchased the Filmora 15 upgrade and requested a refund shortly after purchase. Instead of receiving a clear answer, I received repeated automated responses and was sent in circles through multiple refund forms and support tickets.
I have previously requested a refund from Topaz Video AI under similar circumstances and received a professional response much faster. My experience with Wondershare was completely different.
The software may be useful for some users, but based on my experience, the refund process is frustrating, slow, and difficult to deal with. I cannot recommend Wondershare to anyone who expects fair and efficient customer support.
2 June 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for taking the time to share your experience.
We’re sorry to hear that the refund process did not meet your expectations. We understand how frustrating it can be to receive responses that feel repetitive or unclear when you are seeking a straightforward resolution, especially after submitting multiple requests through different channels.
Your case will be reviewed with priority, including your purchase details, refund request history, and previous communications with our support team, to better understand what happened and ensure the matter has been properly assessed.
As this platform is not directly connected to our support system, our team will follow up based on the information provided, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing your concerns to our attention.
I have a perpetual licence for…Wondershare PDF Element
I have a perpetual licence for Wondershare PDF element. This is the second time they have tried to force-me to download a new version whilst locking my existing licence. It is extremely time consuming to find customer support, which in turn adds to the sheer frustration experienced by this company.
20 May 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience with your PDFelement perpetual license and the difficulties you encountered when trying to access support. We understand how frustrating it can be if a licensed version does not appear to function as expected or if you feel pressured to move to a newer version.
Your case will be reviewed with priority, including your license information, account history, and the issues you encountered with version access, to better understand what happened and ensure the situation is properly assessed.
As this platform is not directly connected to our support system, our team will follow up based on the information provided, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing your concerns to our attention.
It's scams
It's scams, I subscribed for the 3 day free trial and they changed my card on the subscription and they app doesn't work so I cancel the subscription and I reach out to customer service for refund and they didn't refund me the money. It's scam nothing work you will lose your money
4 May 2026
Unprompted review
Reply from Wondershare
Dear customer,
We’re very sorry to hear about your experience and the frustration this situation has caused. We understand how disappointing it can be when a subscription and refund experience does not meet your expectations.
Thank you for taking the time to share your feedback. We have received your comments and would like to assure you that your case has been noted. Our team will further review the details of your situation and follow up accordingly.
We appreciate your patience and understanding, and we will continue working to improve our products and services based on customer feedback.
Filmora is an easy video tool.
Filmora is an easy video tool.
Filmora provides an easy-to-use interface and the power to create any type of video you need.
2 June 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
I've been using the program for two…
I've been using the program for two years now. It's convenient! Fast! Simple!!! Any minor issues that arose were resolved very quickly!!! The support team is very prompt and friendly!!!
31 May 2026
Unprompted review
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Wondershare did not work for me in…
Wondershare did not work for me in recovering any files. I reached out to let them know that their product doesn't work and they did not refund me the $60. Be highly aware you will never communicate with a real person, phone calls and email is all AI.
1 June 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear that the product did not meet your expectations and that you were unable to recover your files as intended. We also understand your frustration regarding your refund request and your experience with our support channels.
Your case will be reviewed with priority, including your product usage details, recovery results, and refund request history, to ensure the situation is properly assessed.
As this platform is not directly connected to our support system, our team will follow up based on the information provided, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
This is a money grab company
This is a money grab company. Never seen a company not give a refund for someone that forgot to cancel subscription renewal. Especially when it was the same day that it renewed.
1 June 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your experience regarding the subscription renewal and refund request. We understand how frustrating it can be when a renewal occurs unexpectedly, especially when you reach out on the same day to address it.
Your case will be reviewed with priority, including your subscription history, renewal timing, and refund request details, to ensure the situation is properly assessed.
As this platform is not directly connected to our support system, our team will follow up based on the information provided, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
I have been using Wordshare PDF element…new one sucks.
I have been using Wordshare PDF element for the last 5 years and it has been great.
Recently I was forced to upgrade to the new program, and it is a disaster. The new program looks fancy, but it has less practical features than the old one. One of the key features i use it for is editing floor plan. The new one is extremely poor at doing this and I had to ditch the program and go to Adaboe.
1 June 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your long-term experience with PDFelement.
We’re sorry to hear that the recent changes have not met your expectations, especially regarding features that are important to your workflow such as editing floor plans. We understand how frustrating it can be when a familiar tool changes and no longer supports tasks you previously relied on.
Your feedback will be reviewed with priority and shared with our product team for further evaluation, particularly regarding feature parity and usability compared to previous versions.
As this platform is not directly connected to our support system, our team will follow up based on the information provided, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you again for taking the time to share your experience.
Wondershare takes your money for a one…
Wondershare takes your money for a one time “annual plan” and keeps billing you annually and their response to fix this excessive billing is all Botts!!!! I’ve been trying to get refunded for not signing up for multiple years with only Bott responses !!! Don’t use this App!!!!!
30 May 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear about your concerns regarding billing and the difficulty you’ve experienced when trying to resolve the issue through support. We understand how frustrating it can be when subscription renewals and charges are not clear or when assistance feels unresponsive.
Your case will be reviewed with priority, including your subscription history, billing records, and previous support interactions, to better understand what happened and ensure it is properly addressed.
As this platform is not directly connected to our support system, our team will follow up based on the information provided, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
I have a life subscription
I have a life subscription, but Wondershare asked to pay again for version 15. So, what is life subscription mean?
1 June 2026
Unprompted review
Reply from Wondershare
Thank you for reaching out to us regarding the software upgrade and payment concerns. We apologize for any inconvenience caused and appreciate your feedback.
Regarding the software upgrade, we understand that it can be frustrating when new versions are released frequently. Our aim is to continuously improve our software and provide our customers with the latest features and enhancements. We believe that these upgrades will ultimately enhance your user experience and provide you with a more efficient and reliable software solution.
As for the payment, we understand that it can be a sensitive topic. We strive to offer competitive pricing for our software, considering the value it brings to your business. We regularly review our pricing structure to ensure it remains fair and in line with industry standards. We appreciate your understanding in this matter.
If you have any specific concerns or questions regarding the software upgrade or payment, please feel free to reach out to our customer support team. We are here to assist you and address any issues you may have.
Predatory Buisniness Model
Predatory Buisniness Model
I've been using filmora wondershare since 2022. For 4 years, I've been able to use the same assets I have always used for video creation. However, recently, I've notice a broad amount of text animations (including ones I use regularly), have now been locked behind the 'creative assests' paywall. ASSETS I HAVE USED FOR YEARS are now LOCKED. I have a perpetual plan subscription up until late 2028.
I am not paying for a subscription to reduce the value of a product over time. It's text animation assets now. How much longer before video or audio assets that are currently 'free' are locked away behind a paywall, if they havn't started already?
On top of all this, support is completely automated by AI it seems.
Absolutely appalling practices and I will be looking for a new video editor and cancelling my subscription to flimora wondershare.
31 May 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback and for being a long-time Filmora user.
We’re sorry to hear about your concerns regarding asset availability and your overall experience with our support services. We understand how frustrating it can be when assets you have previously used appear to have changed in availability, particularly when they are part of your established editing workflow. We also understand your concerns regarding support accessibility.
Your feedback will be reviewed with priority, including the asset access concerns you described, your subscription information, and your experience with our support channels. We want to better understand what happened and ensure your concerns are properly evaluated.
As this platform is not directly connected to our support system, our team will follow up based on the information provided. If additional details are needed, we will contact you directly.
Thank you for bringing these concerns to our attention.
NOT RECOMMENDED!
It didn't work out they refuse to give a refund - I DO NOT RECOMMEND THE CUSTOMER SERVICE NOR THE "SOLUTION" THEY PROVIDE.
29 May 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear that the product did not work as expected and that you were dissatisfied with both the solution provided and the outcome of your refund request. We understand how frustrating this experience must have been.
Your case will be reviewed with priority, including the product issue, previous support interactions, and refund request history, to better understand what happened and ensure it is properly addressed.
As this platform is not directly connected to our support system, our team will follow up based on the information provided, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
AVOID - Scam
Yes, it's a scam.
A.I. BOTs for support that don't know crap. On both chat sessions AND on the phone.
Impossible to get ANY real support.
Eventually, after arguing with the AI on the phone, it told me an email. Which bounced back as "Not Found"
EDITED: Notice their reply, the "case will be **reviewed with priority**"
They don't even know what case or product I am talking about or who I am.
If I do actually hear from them, I will update this rating. But I doubt anything will happen.
EDITED AGAIN: They updated the reply with the same text. I suspect even these replies are AI generated. Don't expect them to support anything. Just take your money.
27 May 2026
Unprompted review
Reply from Wondershare
Hello,
Thank you for sharing your feedback.
We’re sorry to hear that your experience with our support channels was so frustrating. We understand how disappointing it can be when you are seeking assistance and feel unable to reach the help you need, particularly if the information provided did not lead to a successful resolution.
Your case will be reviewed with priority, including your previous support interactions and the issue you encountered when attempting to contact our team, so we can better understand what happened and ensure it is properly addressed.
As this platform is not directly connected to our support system, our team will follow up based on the information provided, without requiring you to submit another request. If additional details are needed, we will contact you directly.
Thank you for bringing this to our attention.
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