Wizard Works Reviews 345

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting their durability and excellent design. Many people appreciate the swift delivery and efficient packaging, with orders often arriving faster than estimated. Reviewers also highlight the ease of ordering through the website and the company's helpful communication regarding product choices and order updates. However, some customers experienced initial issues with their orders being lost in transit, though the company promptly resolved these by sending replacements.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers highlighting the high quality and... See more

Quality

People report positive experiences with quality, consistently praising the high craftsmanship and durability... See more

Delivery service

Customers generally report positive experiences with delivery service, highlighting quick dispatch and prompt... See more

Order

Customers consistently note positive experiences with order, finding the process easy and delivery smooth.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order was lost in the mail at the time the tariffs were implemented. I let Wizard Works know it hadn’t arrived after several weeks and they sent me another set of bags, which arrived promptly. Luck... See more

Rated 5 out of 5 stars

I really appreciated that Wizard Works took the time to reach out about my order during major shift in their product range, allowing me to choose whether to receive the as yet unreleased version of th... See more

Rated 5 out of 5 stars

I'm so impressed with this clever mounting solution for a front bag light! It's well-made, looks sleek on the bike, and works exactly as needed. It’s this kind of smart, innovative thinking that makes... See more

Rated 5 out of 5 stars

I've bought a few bags from Wizard Works and the design and quality of everything is always amazing. The bags are obviously an investment, but it always feels worth it. I'm always interested to see wh... See more


Company details

  1. Fabric Product Manufacturer

Written by the company

Wizard Works is a manufacturer of high end bicycle luggage, made in the heart of South London. We make technical and well performing products while maintaining an aesthetic thats lies somewhere between timeless classic and 80’s rave Our studio & Workshop is open by appointment only


Contact info

4.9

Excellent

TrustScore 5 out of 5

345 reviews

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Asks customers to review

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How this company uses Trustpilot

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Rated 5 out of 5 stars

I love Wizard Works..

I love Wizard Works... independent, hand made and make great products! I needed to get a few bits for my frame bag, all ordered without fuss and came through in record time... what's not to like!

11 November 2025
Rated 5 out of 5 stars

My order was lost in the mail at the…

My order was lost in the mail at the time the tariffs were implemented. I let Wizard Works know it hadn’t arrived after several weeks and they sent me another set of bags, which arrived promptly. Luckily the shipping company eventually found the original order and returned it to Wizard Works. The handlebar and top tube bags are of such high quality that I ordered the frame bag. Thank you!

20 October 2025
Rated 5 out of 5 stars

I'm so impressed with this clever…

I'm so impressed with this clever mounting solution for a front bag light! It's well-made, looks sleek on the bike, and works exactly as needed. It’s this kind of smart, innovative thinking that makes custom builders so valuable.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Really high quality bags from a great company

I've bought a few bags from Wizard Works and the design and quality of everything is always amazing. The bags are obviously an investment, but it always feels worth it. I'm always interested to see what new ideas they're coming up with, and I appreciate their dedication to making products that will properly last.

2 October 2025
Rated 5 out of 5 stars

High quality products and top class…

High quality products and top class customer service. Quickly answered all questions and diligently supported with an exchange after my mistake. Highly recommended, the Forres is absolutely perfect for my needs.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful customer service.

My order was duplicated by mistake. I had an email checking if the order was correct and offering to cancel one if it was not.
No fuss or issues, just great customer service. Product I ordered arrived quickly and more than matched my expectations. Thanks!

27 August 2025

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