Wittix Reviews 214

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick problem-solving, often highlighting specific individuals for their exceptional support. The customer service is frequently described as top-notch, with many appreciating the immediate and efficient assistance received. People find the platform user-friendly, reliable, and fast, making transactions smooth and the overall experience excellent. However, some customers reported dissatisfaction with the support, mentioning slow response times and unhelpful answers, particularly regarding KYC verification and technical issues. A few users also experienced delays in onboarding and found the support to be unresponsive or incapable of handling basic checks.

What people talk about most

Customer service

Customers report positive experiences with customer service. Many reviewers highlight the efficiency and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Reviewers mention positive feedback about service. Many customers describe the service as excellent, fast,... See more

User experience

Clients share positive opinions on user experience, highlighting its speed, ease of use, and efficiency. Many... See more

Response time

People report positive experiences with response times. Many customers praise the fast responses and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi. I like the support of Wittix. It is fast and efficient. For us, businessmen the most important thing is not to loose time for problems + time for solving them. Both are inevitable, but we are happ... See more

Company replied

Rated 5 out of 5 stars

We have been using Wittix for over half a year now to receive payments and we are very satisfied so far. The platform is reliable and efficient, making our transactions run smoothly. What really sta... See more

Rated 5 out of 5 stars

A big advantage of Wittix is you can get immediate support!! It is very important. You may wait for a half a day for an answer(assistance) in case of other companies...

Company replied

Rated 5 out of 5 stars

I used Wittix's chat service to find out if they would allow me to open a business account with the business being in one country and me in another. They asked a few questions, pointed me to documenta... See more

Company replied


Company details

  1. Financial Institution
  2. Currency Exchange Service
  3. Money Transfer Service
  4. Non-Bank Financial Service
  5. Payment Service

Written by the company

Wittix is a financial platform built for businesses and individuals that move fast and expect more. We offer multi-currency European accounts, global payments, and real support – no bots, no scripts, ever. Licensed and supervised by the Bank of Lithuania. Trusted by businesses worldwide. | Wittix. Global Reach. Local Touch.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Wittix helps out

Wittix went above and beyond in helping me through difficult administrative steps in dealing with a foreign correspondent bank. The importance of the matter was small for Wittix, huge for my family. But Wittix was there for us all the way.

17 February 2022
Unprompted review
Rated 5 out of 5 stars

I use their services for a while and I…

I use their services for a while and I must admit that I am very happy.
Most important, customer support it's very fast and reliable, and this is very important in order to can have a good partnership.

27 January 2022
Unprompted review
Rated 5 out of 5 stars

five stars but each star equal millions

I am so long with online business I have just outstanding performance when I see it here in wittix.com I find an beautiful services with kindness people they deal with like a family and we are too. you
do not hesitate to join with them I promise you never regret for this decision.
all the best

20 January 2022
Unprompted review
Rated 5 out of 5 stars

I am very happy with Wittix service…

I am very happy with Wittix service only Wittix charges is very high compare to TransferWise and Revolut. Wittix should reduce charges on Outward payment specially charges on inward payments.

Regards
Shams
Sigma Business KFT.

1 December 2021
Unprompted review
Wittix logo

Reply from Wittix

Dear Shams,
We are very happy to service you.

Our pricing reflection our attention to provide individual attentions, top services and the best customer support to our clients.

Wishing you all the best.
Wittix

Rated 1 out of 5 stars

high fees high fees high fees

high fees high fees high fees
so 0 star for wittix

21 November 2021
Unprompted review
Wittix logo

Reply from Wittix

Dear ibncinacina,

We would like to kindly let you know that the information about our pricing is publicly available for all of our clients to review before the account opening process.

We completely understand your position regarding our pricing; however, depending on the jurisdiction, there are additional regulatory and compliance procedures involved. This in return, consequently does raise the cost of opening and maintaining the account.

Despite the above-mentioned, we did our best to get in touch with you and offer the best possible solution in terms of pricing. However, unfortunately, we did not get any response back.

If that is still relevant, please kindly make sure to drop us an email at helpesk@wittix.com.

Rated 1 out of 5 stars

Stay Away!

Stay Away!

had a company account with these jokers, they blocked me from sending out funds to my suppliers they also decided to reject my transfers that I have processed via Stripe.

They then went on to put the account under investigation (had about 50,000 EUR in it), which after about 2 weeks I had to email them and threaten I would go to the Lithuanian national bank and complain, then it took them about 1hour to unblock the account and send the funds to my other bank account.

They explained as we are doing activities that are against the T&C bla bla bla. the company is selling dog toys, CLEARLY they dont have anything like that on their T&C.

This is just the pinnacle of fuckery they did, prior to this they delayed any outgoing transfer above 3000 and when you inquire why it wasnt sent for 3days they ask for some supporting documents which is different every time you ask them and they are more likely to cancel it after you show that you actually have invoices.

They caused severe financial damage to my company due to me not being able to pay my suppliers I would only ever recommend them to someone I want to go bankrupt.

16 November 2021
Wittix logo

Reply from Wittix

Hey Vex, thanks for taking the time to leave us a review. Unfortunately we can’t give any information about this here on Trustpilot. Reviewing accounts is something all banks have to do - we don’t take these decisions lightly and there’s always a reason. If you have any questions, please send us an email to helpdesk@wittix.com
*On a side note please send us your account details since we can’t allocate the account you referring to. Since your name doesn't appear in our records.

Rated 5 out of 5 stars

Business Banking

I was having issues opening a business bank account with high street banks and ended up being fully supported by the Compliance and Onboarding team at Wittix - who successfully got me across the line. They were thorough in questions and requirements but way more responsive to customer needs than my traditional bank. Very happy.

23 April 2021
Unprompted review

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