withpersona.com Reviews 181

THE PASSPORT SCANNING IS STUPID, DUMBEST TECHNOLOGY THIS COMPANY SUCKS EVERYONE THERE CAN DIE

awful company, that 1. assists bad parents who let their kids have access to the internet when they shouldn't have let them avoid responsibility for their bad parenting by blaming tech companies and the governments for the fact their kid killed themselves after seeing self harm content, which would be like blaming the post office for the fact someone ordered a machete through the mail and killed theirslef with it. due to these bad parents not owning up to the fact it was their fault their kid killed theirself, people cant even criticise their government on the internet without the government seeing it. 2. they cant even get basic tech things right.

How can we teach them that Europe is a continent and that an italian can live in spain without needing any visa? I am on a freelancer website trying to get a payout for my works, but I cannot because for some reasons “my country does not match the one on my id”, now I am an italian living in Spain I gave them my italian passport, my spanish driver license, my italian id, my spanish government issued residence document and still not enough. I am so tired of these services which clearly do not work because they are run by people who do not know geography. Seriously thanks to them I cannot withdraw my money (I use Contra), because of their extreme ignorance, my only regret is that I cnanot give zero, only one star, is too mich for this service

Absolutely appalling capture. In fact it is that dire, it cannot even capture anything. I have wasted nearly 2 hours trying to get the useless app to take a photo of my drivers license and then tried my passport, but it is horrific.

This service is so bad, I tried 27 times, each time it couldn't verify me, it's absolutely useless, why do companies still use it?

I can verify my identity on other similar services but this one fails each time, it's also not possible to contact them to complain unless you want to talk to a sales person.

Rubbish, rubbish, rubbish.

Persona provides a service to help companies verify customer IDs. I am not sure of the success rate but technically it does have significant flaws and seems like an under developed service, but the bigger issue is that Persona support is very apathetic and their help files and FAQs do sidestep important flaws and the service simply does not work in many situations. Then getting support is like trying to catch an eel. Such a company should not be in business with such an attitude problem. Giving a 1-star rating is too generous but Trustpilot does not provide for zero stars.

As a customer, this service does nothing but enable discrimination and make use feel like cattle. It's dystopian at best, and can't even be dystopian because it doesn't work well enough.

If I could leave zero stars believe me I would. Unfortunately my mistake was not digging deeper for reviews and trusting the "legitimacy" of this company. As a start-up founder I inquired approximately 20 times across a 3 month period about their "General Cohort" Start up program. They were terrible at responding, provided no information, and didn't seem to care. Some guy named Ed finally answered me after a several months of trying to reach out saying they won't be able to "support me". Months, mind you to get a simple answer. Through it all I was having difficulty getting any sort of information and my experience with them was terrible. My mistake cost me several thousands of dollars. Don't let this be you.

Capturing incorrect data

The app is misplacing data, ie reporting my national ID number as passport number repeatedly. There is no way to fix this, and the customer support is just autoreplies. What a shitty app.

How a company like Linkedin uses such a poor service company like persona.
The Persona system does not recognize my Italian passeport, thought I travelled abroad every 2 months for my job as CFO. Then, it does not accept any other ID documents as ID, licence drivers....
My Japanese and canadians friends have no problem to use Persona in their area. Is it just about European regulation, again ??
Very bad. Poor software development.

Persona technical support only redirects people to a troubleshooting guide, without providing any real help. What kind of support is this? What a joke of a company

If I could give this site Zero stars, I would. This is the site where Coinbase Wallet sends you to prove your identity and I have repeatedly tried to get through the process, but always get thrown off when it's time to upload my state ID card. I have tried for days with the same results. Please fix this!!

Their identity confirmation for OpenAI API does not work properly. Their customer service is absent or powerless. It's been a week that I try to verify my organisation but the verification link still displays an error.

I was verified by blockfi before its bankruptcy. Now after blockfi's bankruptcy I have to get verified again to get my funds. This time is with withpersona. Despite multiple failed attempts with withpersona. I don't know how to get my funds back. It's unfair and ilegal that I have to verify myself again as a verified customer.

This has been one of the worst customer support experiences I’ve ever had. I tried verifying my identity through Persona for LinkedIn using my NFC-enabled national ID, which is clearly listed as supported on their own page. Yet, their system still rejected it and claimed it’s “a passport ” for my country.

To make it worse, when I uploaded my national ID, their system misidentified it as a passport and rejected it for not being acceptable. I double-checked everything: my ID has NFC, my country is on their supported list, and my device supports NFC — but still, nothing works.

Then, without any real help, I got an automated message saying my case is closed. No human support, no second chance, no ability to reply. They even told me “don’t send your ID” — how am I supposed to verify anything then?

This whole process is broken. Their system doesn’t work, their information is misleading, and their support is completely non-existent. I’m still locked out of my LinkedIn account with no solution in sight. Absolutely useless.

The age verification process doesn’t work. After multiple attempts, I keep getting “Contact support,” but no one is responding. Very disappointed with the lack of support and a broken system.

Incredibly terrible attitude, no possibility of normal treatment, ignoring the problem, and demanding sensitive personal data that can be easily misused, this company should not exist at all, do not even go to their website it is an incredible scam.

If I could give this zero stars, I would. Absolutely useless and a waste of time trying to verify your identity through this. Multiple attempts making sure that all corners are visible, every letter clearly readable, picture crystal clear, only to be told "unable to verify". You are asked to submit a valid government form of identification. You are not told that it has to have some kind of chip (which many forms of government ID from various countries do not have). Do not waste your time with this.

In Australia, you can only verify if you have a passport as our driving licences don't have a chip.

This was required for a service I used. It is not capable of processing valid requests