Not only did it take 5 weeks for my order ro arrive when it finally did it didn't fit. I reached out to get return information and was told they would rather give me a $20 credit towards a new item or... See more
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March 1,2025 on lilylove.com I placed an order & paid for two items I never received confirmation. The only way to communicate with them is via chat which now states order not found and no one replie... See more
1 star only because 0 isn’t an option. Ordered a suit and started return process as it didn’t fit. Delayed responses and after much haggling $10 refund w/a $20 voucher. “Too expensive to return t... See more
Yeah, don't do it. Three weeks after ordering, only one item was in transit. I messaged and magically the other two items set off on their way. When they all finally arrived (5 weeks later), two had h... See more
Company details
Written by the company
With Love Lilly is intimates brand designed to empower confidence, self love and lingerie to match.
Contact info
United Kingdom
- withlovelilly.com
Not worth the risk of being out of pocket
So first of all a couple things to note: breifs are non returnable, meaning that if you buy a whole set and it doesn’t fit, you’re then left with a random pair of knickers (that you’re not going to wear) that have set you back like £25! Plus postage to send and return.
Pretty shocking considering they could use sticky hygiene labels on the underwear like most commercial places.
The bra didn’t fit so I then bought 2 additional sizes and paid £10 for express delivery, so all in all I am now out of pocket of almost £50 - just to have tried on some lingerie. Return period also a joke.
The lingerie is beautiful - although sizing on the bras is weird. The adjustable straps on the briefs is great!
However, I don’t think I will risk ordering from here again due to the return issues. Not great customer service at all. With all in mind this company have only their own interests at heart rather than looking after those who line their pockets: the customers!
1 July 2022
Unprompted review
Great quality
I was trying to find reviews of this company for a while and I'm so surprised that there were none anywhere. The quality of the garments are good, although the metal hooks on some of the items are of a cheaper feeling quality than others. They are hardy though. They are adjustable in the back so are somewhat easy to make fit perfectly to you. When selecting them on the website, they are listed as bra sizes - 34D, 36C, etc, however, they are simply S, M, and L, and just adjustable. This is why I have taken off the one star - as the cup size of each bra is not measured as back and band. The cup on some of them are a little smaller than I would have liked. I also purchased on their Black Friday deal, only for them to even further reduce their prices on actual Black Friday.
26 November 2021
Unprompted review
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