With Jéan Reviews 

…BEWARE…Terrible!!! I purchased a dress and they said the return would not be the same price as the dress!! This is absurd I ended up paying the same amount and only got refunded $10!!! Do not buy from them!!

Overpriced customs & sizing varies across styles

Absolutely dreadful customer service experience and follow up, after a dress my daughter purchased had to be returned. For an expensive dress ($280 AUD), quality is atrocious, sizing guides incorrect and the whole process has left us feeling angry and upset. They wouldn’t refund or exchange so we were left with the original purchase, with no other recompense available. My only advice to anyone reading this is, DO NOT BUY from this retailer, spend your hard earned money elsewhere.

Beware - charged me £61.00 in handling charges. (Only notified when order is in transit)

i think i'm a pretty easy to deal with person and i don't normally get bad or leave bad reviews but i'm so angryyy t_t, the quality is appalling for the price tag, the sizing way smaller than advertised and now i'm trying to return it but i need to pay for return delivery back ?? and now i'm afraid even if i do send it back i won't get a full refund ??

I purchased an item and it got lost in the post. After never getting the item I emailed the customer service team and they said it wasn't their fault the item was lost and they couldn't send me a new one so I could get it for my event. Once the post replied they lost it and the parcel was lost, they refused to give me a refund and said it was "generous of them" that i was even getting a gift voucher

Horrible customer service. I purchased 2 items and used a promotional code before checking out. I returned the items (from the US, which was about $70 by mail) expecting to get a refund… $359
The answer from With Jean: I’m seeing that you purchased the item when it was on sale. (they weren’t on sale). The promotional code I used was something like -$18 from the total. (something like a first time customer discount thing). I have never faced anything like this before. I want to get a refund.

I’ve ordered twice from them. I returned the first one, the process was okay I got store refund. I ordered again and the quality is appalling! For what they charge you’d expect high quality materials but their products looks like it’s been made in China, I’ve purchased clothes from aliexpress with better quality tbh!! I really wished I read the reviews before buying. Customer service was okay, though this girl did ignore me so I had to follow up and another one helped she was kinda bitchy but at least I got my refund. THE MATERIAL IS AWFUL

I really do wish I had read the reviews before purchasing from With Jean – this was my very first and (unfortunate purchase), and I will not be supporting this business again / recommending to anyone.

1. Customer service is appalling!
2. Sizing is a joke! Completely wrong – don’t trust the size chart. You’ll need to go up one or two sizes from your normal size.
3. Quality is horrible! For the price you pay, material is terrible, and garments arrive unfinished. The dress I ordered had t-shirt sleeve edges that looked like they had been cut in a rush. The images on the website are beautifully photoshopped to perfection, seamless edges, but in person they look so uneven and funny.
4. Be careful with refunds / exchanges. They do not offer full refunds or exchanges for items purchased with a discount code. Unbelievable when the sizing chart is so whack that I’m unable to receive a change of size because I purchased with a discount code.

I’m really not sure how this brand is still in business with all of these poor customer experiences and product / business discrepancies!

Overall I had a terrible experience. I’m not one to ever write a review, but this definitely needed one.

After reading the reviews I was scared of the quality/ customer service provided. I ordered the Naomi set anyway. The skirt arrived ripped, with a big hole over my thigh right by the seam. Luckily, the customer service was pretty great. They provided a free shipping label to ship the set back to Australia from Germany and refunded the whole price. Yet, not a very great experience as I do not believe the materials used are worth the rather steep prices.

Very poor customer experience. As a manager who works in the retail industry, I am deeply disappointed and upset at how poor the customer service is. At the end of the day, customers are what drive the business and the lack of help, support and compassion I received was disheartening. I hope that this never happens to anyone and With Jean learn from this feedback and start to go above and beyond for their customers or else they will continue to lose valued customers like myself.

You may want to save your money. It seems they’re trying to compete with Realisation Par with the French girl aesthetic marketing, but the quality of the actual items are far below the price. I’ve ordered a total of 3 items over the course of 2 years. Now, I’m fairly petite and read sizing info carefully, so you can imagine how disappointed and surprised I was to find that the Remy top was a bit too tight for my liking.
It seems like they’re changing up their designs to more radical urban chic styles, which is too loud for me. But the different direction looks like they’re running away from their manufacturing and customer service shortcomings under the guise of heavy marketing, expensive IG models, etc. If you like this brand, I’d recommend buying it second hand on Poshmark or Mercari.

Absolutely terrible costumer service beware

Update: I hate this company even more now. After paying to return the ill-fitting dress to them, I was told I would get a refund. Then after receiving my return, they send me a gift card with a one month to use credit or expiration and lose the money completely. They don’t even have anything else I want! I had to fight like hell to get them to reimburse me like they had promised. I also got sent weeks later after I thought I would never have to talk to them again, a nasty accusatory email from them that I received the purchase and am not due for a refund because they don’t have a log of any complaints.... do they need me to forward the 25 email complaints back to them? WITH JEAN IS FRAUD BEWARE

Customer service is an absolute joke. For a brand that wants to be considered "high-end" and "good quality" they really need to work on being GOOD QUALITY. I have bought better bathing suits on Shein for crying out loud. If something doesn't suit you, be prepared to pay $130 to ship it back to With Jean since they will not give you a shipping label.

This absolute monsters sent me the wrong item, asked me to foot the bill to return it from the US to AUS, claimed they never received the package back from me, and then refused to refund me for kindly shipping the item back to AUSTRALIA and refused to refund me for the WRONG ITEM they sent as well.

Upon a month of emailing back and forth they also placed an order for me without my consent for the original item I wanted, which I explicitly told them I no longer needed as the party I was wearing the top to had already happened.
They then told me “Aw well we were going to send you that as a gift but now we won’t xx” as if this is some weird high school little peasant BS.
They finally refunded me after over a month of screwing me out of hundreds of dollars.
Nasty.
I hope they lose everything they’ve ever worked for and never see a shred of happiness ever again.
I would recommend never shopping from them. I curse the day their mothers were hatched which gave way to their sorry excuses grazing the planet.

Great quality bikini in matching bag, arrival time super speedy from AU to UK.

I recently purchased the Naomi Set for an event and I wish I had of read the reviews for this company before buying. I wore the outfit for no longer than 2 hours, and the fabric had started to pull away and cause rips in the skirt. I had taken such good care of the garment as I understand it is delicate, however I did not do anything outside what a reasonable consumer would do. This garment is not of acceptable quality as per Consumer Affairs and it is not fit for its intended purpose, that is, being a garment!!

Their customer service is extremely poor and their responses are so imprecise and rude. Customers are not going to know if a garment will fit them or know it will be faulty unless they try it on - which then can not be refunded or exchanged as it has be ‘worn’.

Ladies/Gents - Please please follow up your refunds with Paypal or your Bank! I conversed with a Maria from With Jèan via email and we got no where. So I raised a case through Paypal and contacted the online seller through there, and then disputed the case to Paypal approx 10 days later. I received an email yesterday to advise I will be receiving a refund - So please pursue via Paypal or your bank, and if necessary go through Consumer Affairs or ACCC. You are within your rights to request a refund for a product that is not of acceptable quality and that is not fit for its intended use.

I really don't know why they have such great publicity on instagram... I will never buy nor support this brand again.

Their clothes are a tiny fit and have inconsistent sizing. The quality is so poor and not worth the price. I purchased a halter neck in an XS (a size that I usually wear) and the top was SO TIGHT around my neck I was sure it was faulty. I tried to reach out regarding this upon returning the item and received a credit note with no explanation...

I then used the credit note to purchase another item, which again didn't fit. I sent it back and received the following email:
We have received the return of your With Jéan pieces and assessed their quality.

Unfortunately, your item has been returned in a condition we cannot accept.

The dress does smell quite strongly of body odour. We understand that these things can happen even when trying on products which is why we mention in our terms to please take care when trying on our items however, it does make the item unsellable.

We take a lot of pride in the quality of our products and as this item is now unsellable we cannot accept your return of this item.

The item will be posted back to you via standard post.

This is probably the most condensing, unethical email I have ever received - its plain mean and hurtful. I literally had the top ((not dress)) on for 5 seconds as I couldn't even get it over my arm. I will be reporting to consumer affairs like many others on here have done to...

Also, no where on their website do they mention their manufacturing and production standards.

I recently bought one of their Marseille dresses which is made from and viscose rayon blend. I correctly followed the washing instructions which was hand wash but it managed to shrink to the side of a small child’s dress. This is not the first time I’ve bought from this brand and the exact same thing has happened with the same kind of fabric. Absolute poor quality if the fabric has not been preshrunk I can’t wear those dresses again. Rayon fabric is well known for shrinking when washed. Will not be purchasing again a total waste of my money.