With Jéan Reviews 

I’ve been waiting forever for with jean to bring the older styles I was in love with and they finally delivered! the dress I bought was amazing quality, the fit is super flattering and the customer service team was really nice helping me pick the right size! Hoping for more cute dresses with the future drops 😍

The return process is taking weeks. I bought a gift for my daughter. They sent the wrong size. I returned the dress two weeks ago but still no sign of a credit note. I bought the dress two months ago!!! It feels like a nightmare. Definitely won't order from them again.

If you want to gamble with hundreds of dollars for the chance to be scammed - you have found your shop. I should have read the reviews here, they are accurate. I ordered a dress based on the size chart provided, falling into the middle of the XS range. What I received was a dress incredibly small, without any give, despite the size chart providing a range. I suspected something was wrong so I measured it. The waist on the dress was 2 INCHES less than advertised on the size chart. This was a sale item which I understand they don't do returns for, but this was a blatant misrepresentation of the product. They denied my return referencing that I needed to look at the "sizing and fit" tab which simply gives me the model's measurements. What use is that to me? Am I meant to guess which waist measurement is accurate to the item? The size chart or the model's? This model doesn't have my proportion. This is incredibly bad business practice, to sell a product that is not accurate to size chart and then withhold the money. You're supposed to just GUESS what size to order because it won't be accurate to what you will receive, and then the policy states you can't return or exchange it. HOW CONVENIENT. They're running a money grab scam and I will be reporting this company.

To the latest reply to withjean;
You do not label your return policy about sale item on product page so what you said was not true! You guys are misleading and even the only information page was confusing about the return of sale items. And I believe that I am not the only victim in this situation. You are not trying to solve problem here. If your size guide vary, then why couldn’t you describe if the item run large or small like what realisationpar did? What you are replying here is not good enough and taking the responsibility. I don’t recommend your brand

I bought from withjean so many times before and was lucky that I didn't have any exchange request. Till this time, I ordered sizes i normally order from them and they run unexpectedly much smaller (various fits and size, plus my body shape is still the same). I emailed the customer teams and told them they never mentioned in the website no exchange for sale items (even i can pay for shipping costs). But THEY NEVER MENTION NO EXCHANGE on their website, such a gray zone. I told them that this breached consumer law, and they just keep arguing back with me. No point to talk to customer service, I just need to hand the case to ACCC to deal with now. I will never buy again from withjean. Pity for the designer team make good items.

I ordered from here for the first time during the warehouse sale, and customer service refused to exchange the items I purchased, despite the fact that they didn't fit. This was my first time trying out this brand, but I will not use again. Avoid at all costs, deceitful company.

I bought two items on the warehouse sale. One I loved and the other that didn’t work for me. I was also told that I would receive a complementary tote bag which did not arrive. As per the website they are able to do returns for store credit under promotional sales but when I contacted the customer service they said this was not available and stated it like a well known fact. This is appalling as there was no easily distinguishable rule that said that warehouse sales were different from other sales.
Per Australian consumer law, this is conduct that is likely to mislead and deceive consumers. Also it’s simply poor customer service.

I have not received another reply to my emails to customer service. I am quite disappointed because I used to respect the brand.

I bought my first pieces from With Jean about a year ago and my collection to date has only continued to expand! I love it so much, the items are great quality :) However I feel as though they're moving away from classy, slow fashion pieces to keep up with trends which I feel is a bit disappointing. Lots of their stuff is quite trashy compared to the floral designs and cute dresses they used to sell.

I was excited to buy my first dress from With Jean. Shipping was great, arrived super quick. I ordered an XS as that is my normal size. The dress was so baggy and I asked for an exchange as I bought it during a sale, for some reason they couldn’t exchange it and I had to post it back and wait for the credit to be gifted to me before I could re-order in a new size. I didn’t want the dress to sell out and the promotion to finish so I just ordered the correct size. With my new credit I ordered the skirt version of the dress in the size of the dress that fit. It has just arrived and it is tiny and makes ripping sounds when I pull it up.. very confused by sizing and the customer service team was less than helpful. Bit of a headache to order from. Next time I’ll pass on ordering from them.

Really poor quality. I wish I had read these reviews before I purchased a bathing suit on sale for almost $90. After 3 wears, the metal wire burst through the bikini top and its completely unwearable. They only accept returns if you've never even opened the items or put them on. Needless to say, will never purchase again and urge others not too either.

WORST CUSTOMER SERVICE. FAKE 10% OFF 1ST ORDER. I placed an order and accidentally ordered 2 of the same bottoms with the sale. I asked to exchange a bottom for a top and they said no I can return the item ($40 flat return fee for all US). So then I used a different email to sign up for a 10% off first order and never received it. A few days later I realized and sent them a message on their chat system and they said, this is not your first order sorry. HOW THEY KNEW THIS is beyond me?

So then I asked my friend to sign up and they never received it. So they reached out via email and they said, there’s no email in their system and to refill it out. GRANTED this is several days of waiting back and forth. So they retried to sign up and NO promo code or email. They said, look i’ve checked my spam and email and tried signing up again and this back and forth is silly for just 10% and they have yet to respond. I THINK IT’S just them selling our info/emails.

never again for 10%. It’s principle. i donated the bottoms. the heck if you see me promoting their stuff

Don’t bother, quality is bad, packaging is bad, customer service awful. Didn’t even try on my dress as it was far too small, my refund was denied due to wear and spillages which is impossible, some scam going on to keep money in their company, apparently fake tan all on the dress when I don’t even own fake tan. Need better management, takes days for a reply, better buying other clothes, not worth the risk, even if I did keep quality is no way near you £.

The customer service is so bad. I bought over $300 dollar of their clothes just a few days before their site wide sales event. I asked a price match and they refused me. I missed $65 or so discount and they lost my loyalty and future purchases of this brand forever.Just do the math girl.

Never before have I dealt with such a poor customer service response before. For a $100+ never worn or inspected set returned, I received $9 back (lol) and they refused to reship the items back to me. Just beware.

I had purchased a pair of jeans from them a few months ago and it was additionally of surprisingly terrible quality, with paper thin fabric. Definitely not worth it.

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Seller replied that the garment was unacceptable for a return. However, they failed to reship the full allegedly "unacceptable" garment back to me. Thus, they just held a $100 set hostage without ever recompensing the customer monetarily or reshipping the items back. Just beware of this beyond incompetent and awful brand. If you look at any of the reviews below, the only consistent factor in all of With Jean's issue is their substandard, incapable customer service and honestly I hope they're able to address their long string of inhumane, depersonalized, and mind-blowingly brainless responses soon xx

My daughter recently purchased a delicate dress from With Jean. After wearing the garment for several hours she laundered it exactly according to the care instructions. After one wear it was ruined. Not even fit for the ragbag. With Jean refused to even consider a credit or a refund, standing behind the excuse that the garment had been subjected to vigourous wear and tear. They do not care about their customers, they sell products of an inferior quality, and do nothing to provide customer service to their clients. Beware of this brand.

same thing - I am always a size xsmalll - it is so small and no guidance - it doesn't fit at all
it says full refund on the policy when I ordered it - now they take $40 dollars back for poor quality non-fitting dress - stay away

After receiving my order of the Chloe Corset Dress in White I decided to return it as it was too big and fit me very weirdly. My normal size is S-M and I bought a S so i was very suprised it was too big - their sizing weird asf. I decided to return my dress. I read through the return policy before buying and it implied that i would be able to receive a full cash refund but when putting my return through this was not available. I emailed With Jean on the 1st of Jan about this and I have still not heard back. I sent about 6 more emails over the following weeks to their returns email, main email and social media - no response. I am so upset that they couldn’t even be bothered to respond to one of my emails. The customer service is absolutely horrible and the dress was not worth the money at all. I have now passed the date where I can return it because they did not respond and I am stuck with a $239 dress that i don’t like. Definitely will never be buying anything from them again.

Items were good quality material wise - felt nice to touch. On the other hand, not even one of the items fit me. I’m a size AU8-10 and wear a 10E bra size, the bikini top I tried on was absolutely way too small and I got an XL. Because of having larger breasts, I bought a Medium size corset just in case and it was waaaay too big. What pisses me off is that I was like “oh it’s fine, I’ll just send them back and get a refund” only to find when trying to get a refund that the only option for me was to get a store credit. These were full priced items. The sizing made me uncomfortable with my own body and left me hesitant wanting to get anything else from With Jean knowing that the sizing wasn’t right for my body…why would I want to get more items that don’t fit? They need to change their refund policy immediately. Hopefully I can sell my store credit gift card to someone who CAN use it well. I won’t be buying from here until a policy is changed.

I don’t understand what kind of body these guys are designing for… bought the Andy dress and it was so ridiculously short, they obviously purposely don’t show images of the back of the dress in model shots because your butt literally pops out!! Brand new and only tried on, can already see pulling and loose threads. For the price they charge the quality and fit is absolutely rubbish. I’m really disappointed.

I normally don’t leave bad reviews but I'm extremely disappointed with the quality of the With Jéan pants. I purchased her Newry Jean | Floral Mimicry jeans. I received it today and I was so so excited and so in love with the design but when I saw them the quality is just poor and terrible. All the threads are completely pulled out in some parts and actually, the seams around one of the pockets are completely unstitched. I mean I'm talking about a 269$ in jeans. AliEspress clothing has more quality than With Jean.
I would not recommend anyone to buy their products

this dress came extremily quick for me but after trying it on it looked nothing like it did on the model it was very heavy material caussinf the dress to pull down and although i got an XS it was still too big and i am not extemily thing . returning the dress down and getting store credit and getting another